Customer reviews of DavidVanille.com – Spice Hunter

Hello Burak,
Order verified and complete (internal camera and SMS taken by my team).
In short, we will not ask you to come back. Good luck with the scam of other e-merchants.
Best regards,
David Vanilla

Hello,
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille

Sir,
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille

Madam,
My delivery people are your postman who comes by every day at your place. He is not meant to call each customer who orders without a receipt against signature.
Your address was incorrect and returned as NPAI (Does not live at the indicated address). The order was refunded quickly. What else?
If you wish to have a call upon delivery, choose DHL who will provide you with a custom service.
Thank you for your understanding,
Sincerely,
David Vanille

Hello Grégori,
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla

Hello,
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille

Hello,
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille

Hello, Your order was shipped on Wednesday, January 5th and received on Friday, January 7th. A mail was sent to inform you. Best regards, David Vanilla

Sir,
We have just checked and the ordered references are described accurately.
Take the time to read the sheet and the reviews from our customers, it helps a lot.
Best regards,
David Vanille

Madam,
The package arrived delivered 2 days after your order. Your postman sent us a delivery certificate, the package slip in parallel.
These documents have been sent to you.
It is true that you can continue with Amazon to say that you have been delivered and they will refund you or resend the package.
Sincerely,
David Vanille

Hello Hans,
Your product total (excluding promotion) was €64.29 and €6.90 for shipping fees.
Therefore, the saffron was not offered because the total was not €69, nor the shipping fees.
We have just refunded the shipping fees to your card. A box of saffron will be graciously offered to you with your next order. You will need to leave a message for David for this gesture.
Thank you for your understanding.
Looking forward,
www.DavidVanille.com

Madam, We have spoken to you several times on the phone and finally by email. Your order was sent by DHL instead of Mondial Relay to have it before the holidays. The MMS sent clearly shows the 50 Bourbon Vanilla pods in batches of 10. Our internal cameras clearly show the package being placed in your parcel and sealed without theft. You clearly specified that the package arrived intact. We have checked, controlled, and quickly understood the issue. Best regards.