The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Delivery time very long due to COVID-19: more than 3 weeks. Not very friendly support from David Vanilla when I asked to expedite the delivery with the post office.
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Response from DavidVanille.com – Spice Hunter
Hello Hervé, When I receive this type of message from my clients, you are right, I am not friendly ;-) Hello, I still have not received my last order. Can you inform me of its reception date please. It is starting to take a long time, if it has not arrived by Wednesday, I ask you to proceed with the cancellation of this last one and the full refund increased by the amount of my order. Awaiting your response, Best regards, Here is my response to your email: The national posts and logistics platforms are closed until Wednesday morning. The staff is reduced by 70%. You can refuse the package upon arrival. It will be returned to my workshop. According to my T&Cs, a fee of €10 will apply for returns. Thank you in advance for your understanding, Customer: Hello, No delivery, this costs me €10, I do not quite understand your response. Is this the commercial policy of David Vanilla that I should widely communicate on the web and social networks? For a first trial on your vanilla and pepper ordering site... Best regards, Us: Hello Hervé, Your order is being delivered. If a refusal is made for x reasons, according to our T&Cs, a fee of €10 (delivery, preparations) will be charged. I leave you to communicate about our policy. Please note that any infringement of our brand will be followed up.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2020
Remember to rate after a few months and not at reception. Just over 2 months after my order, my pods are starting to mold! They are perfectly preserved in perfectly sterilized glass tubes! As I have always done, I have pods from other sellers from 2016 still in perfect condition. After contacting the seller, he tells me it's my fault for not following his preservation advice! He gives me a link to his site where his preservation advice is either freezing (!!) or preserving in alcohol... You can verify it yourself!!! He himself does not trust the quality of his vanilla!
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Response from DavidVanille.com – Spice Hunter
Sir, Once is not customary, I will take the bull by the horns! It is quite incredible that a customer comes to complain after not following my preservation advice. After explaining to me that you sterilized your glass tubes to tell me that it is my aging that is to blame, I wanted to show you that this is impossible. Therefore, I sent you my microbiological analyses, pesticides, and vanillin content of my batch by email. Upon reading these analyses, seeing that my pods are of exceptional quality, without germs, without pesticides, and with significant vanillin content, you still want to complain? Very well. If you do not follow my preservation advice, calling them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2020
The site is very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2020
Clear site, fast shipping, good communication, little gifts included in the package but this time, the package was a rigid envelope and it was open...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Reception a bit long, but it is due to the current delivery conditions, independent of your will.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2020
Very satisfied with this first order, I will reorder without hesitation. Package received within 2 days and well packaged, very satisfied on this point. I used the first pods to make vanilla ice cream, there was a nice vanilla scent upon opening the bag and the result, the ice cream was sufficiently flavored. I might take the larger size for the next order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2020
Order arrived in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2020
The pods are very dry but tasty
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
very beautiful pods
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2020
Fast shipping. Product not yet used but the pods look beautiful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2020
Order received very quickly, well packaged. Pleasantly surprised to receive a text with a photo of my products before shipping. Products received very well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
As for everything related to 'DAVID VANILLE': perfect, the delivery leaves something to be desired: appointment on Wednesday, delivery on Tuesday, when of course, we were not expecting it and therefore absent, package given to a neighbor without leaving a note in the mailbox, I had to go to the delivery site to see that they had left it with a neighbor... on Thursday.... But other than that, delighted with the quality of the spices! I will order again...
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Response from DavidVanille.com – Spice Hunter
Hello Richard, Thank you sincerely for your feedback. The delivery via DHL express was received less than 24 hours after the order was sent. I contacted DHL Lyon to notify them of your comment after checking the tracking of your order. We apologize for this inconvenience that caused you to lose 2 days on the delivery date. Have a great day, Looking forward, David www.davidvanille.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Good reception, received quickly and well packaged. Pods well supplied and smell good. Recommended. I will order with my eyes closed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Order received on time... Products of quite good quality...!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Over-marketing is not necessary!
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Response from DavidVanille.com – Spice Hunter
Hello André, Please tell me what you mean by over-marketing. Have a good day, David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2020
Delivery as promised on time, well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Order received well, on time... Good quality products!! If I took time to respond, it's because I needed a little time to discover and form an opinion on the products I ordered. So, the only small advice I would give you is to wait a few days (between 7 to 15 days) before sending this review request, so that people who ordered have time to use your products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
Efficient site but lacks identity
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Response from DavidVanille.com – Spice Hunter
Hello Gaetan,
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Products conform to my expectations, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Superb service, product very well packaged and received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
The vanillas seem very fragrant and of good quality, I don't quite grasp the difference between aged and non-aged ones, I imagine it is subtle but based on the descriptions on the site I expected something more pronounced, but this remains a detail I am very happy with my products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
overall good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Easy, pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2019
Very satisfactory order regarding the products, very interesting explanations but the site is a bit confusing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2019
Order received meets my expectations, perfect vanilla
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Package received in perfect condition 48 hours after my order; Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2019
I discovered this site very recently and browsing it was very interesting because, except for the vanilla from Reunion (where I had the chance to get to know it during a stay), I was unaware of the richness of the spice world. My order was delivered quickly, well packaged. This is probably why opening the package was an opportunity for a real bouquet of both sweet and spicy scents. If I didn't give a fifth star, it's simply because I haven't tested all these spices, some of which are unknown to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2019
Good quality but I prefer fat pods not yet dry The taste is there I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2019
This time it's very good, the large ones are very good, thank you.
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Response from DavidVanille.com – Spice Hunter
Hello Geneviève,
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com and the quality of my spices.
I hope you will order again soon ;-)
Have a great day,
Looking forward to it,
David: Your spice seeker, the best of plantations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Nothing to report. Fast delivery, good packaging.
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Response from DavidVanille.com – Spice Hunter
Hello Hélène,
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com and the quality of my spices.
I hope you will order again soon ;-)
Have a great day,
Looking forward to it,
David: Your spice seeker, the best of plantations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2019
Good product
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Response from DavidVanille.com – Spice Hunter
Hello Pascal,
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com
Have an excellent spicy week,
Looking forward,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2019
quickly delivered
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Response from DavidVanille.com – Spice Hunter
Hello Mireille,
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com
Have an excellent spicy week,
Looking forward,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2019
good but still unable to establish delivery address and billing address, one overshadowing the other ...
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Response from DavidVanille.com – Spice Hunter
Hello Lise
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com
I will work on the code to allow you to do so.
Have an excellent spicy week,
Looking forward,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Fast delivery. Always a little gift, it's appreciated.
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Response from DavidVanille.com – Spice Hunter
Thank you sincerely for your order, your feedback, and your encouragements ;-)
Have a great day,
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2019
Mobile version not very user-friendly
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Response from DavidVanille.com – Spice Hunter
Thank you sincerely for your order, your feedback, and your encouragements ;-) I will do my best to improve the mobile version.
Have a great day,
Looking forward,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2019
Non-impersonal site. Attentive to its customers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2019
I would give 5 stars if the shipping costs were not so high....
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Response from DavidVanille.com – Spice Hunter
Hello Anne,
Thank you sincerely for taking the time to leave a review. My shipping costs for Belgium are €11.89 with DHL express delivery. They are FREE from €149 in Europe.
To give you a comparison, sending a 1kg package via colissimo without signature is €15.05 (post office rates). My goal is to offer a premium service at the best price.
It would be possible to offer deliveries with relay solutions (delivery in 5 to 7 days) at a lower price but I am not interested because the service is not comfortable for my customers and the tracking is random.
You had already contacted me on July 13 to inform me that my shipping costs were too high, I then proposed FREE delivery in Europe from €149 instead of €199 previously. I am listening to my customers and doing my best to meet their expectations.
Thank you in advance for your understanding,
Have a great week,
Looking forward to it,
David Vanille: your spice seeker.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Good but navigation not super simple via a smartphone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Friendly and problem-free
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