Customer reviews of DavidVanille.com – Spice Hunter

Hello Julien,

Thank you for your understanding.

Thank you for your feedback and for your trust. The Bourbon Rouge vanilla is intentionally a dry vanilla: as indicated in the description and visible in the product photos (https://www.davidvanille.com/fr/gousses-de-vanille/429-5493-vanille-bourbon-de-madagascar-m-bourbon-rouge.html), it has a humidity level of 18 to 25%, resulting from prolonged drying and aging that concentrate its vanillin and red fruit notes, and some pods even have natural splits, a sign of harvest at full maturity. This is precisely what makes it a favorite among perfumers and flavorists: it reveals all its power when infused in milk, hot cream, syrup, or alcoholic maceration, where it rehydrates and releases aromas of remarkable intensity. If you prefer a soft and fleshy pod to scrape directly, our Bourbon Gold vanillas will be more suitable for your use. Thank you for your understanding, and happy vanilla creations!

Looking forward,

David

Hello Cécile,

Thank you for your feedback. The choice of vanilla depends on several criteria: its moisture content, texture, variety, aromatic notes, and especially the intended use, whether for infusion or to extract the beans. You had chosen our Bourbon Rouge, a naturally dry vanilla, particularly suited for infusion. For a more fleshy and moist vanilla, we recommend the Bourbon Gold.
All our vanillas are carefully selected for their quality, but each has its own characteristics. We remain at your disposal to guide you in your choice!

Looking forward,
The team at davidvanille.com

Hello Christelle,

Thank you for your feedback. The Lac Victoria is a naturally dry vanilla, with a low humidity level, as indicated in its description. It is indeed ideal for infusion to reveal its beautiful warm, vanilla, and cocoa notes. For more information about vanilla, we invite you to check the section "All about vanilla" on our website.

Best regards,
The team at davidvanille.com

Hello Antoine,

Thank you for your feedback and for your constructive remarks. We are happy that you appreciate the selection and the care given to our products. Your observations are valuable to us.

Looking forward,
The team at davidvanille.com

Hello Paul,

Thank you for your feedback and for your comment. Our packaging is generally offered in 25 g or 50 g depending on the products. And nothing prevents you from ordering several small bags to take advantage of the promotion while adapting the quantity to your needs!

Looking forward to it,
The team at davidvanille.com

Hello Francis,

Thank you for your feedback. We understand your disappointment regarding the prices and promotional offers. We regularly try to offer various deals so that everyone can take advantage of great opportunities while maintaining our commitments to our products.

Looking forward,
The team at davidvanille.com

Hello Danielle,

Thank you for your feedback and for your comment. To choose your vanilla well, it is important to read the description on the site and to take into account the humidity level: with a reduced level for dry vanilla and a higher level for fattier vanilla. Regarding sizes L and XL, they are defined according to the batches from our producers: a large pod classified as L can thus be close to a small XL. We understand your disappointment and take your comment into account.

Looking forward,
The team at davidvanille.com

Hello Aurélien,

Thank you for your feedback and for your words about the quality of our products.

Our spices are offered in bags, as specified in the 'Packaging' tab of each product sheet. The jar would significantly increase the price, and we strive for an impeccable quality-price ratio.

Thank you again for your trust.

The DAVID VANILLE team

Hello Stéphane,

Thank you for taking the time to share your feedback. We are delighted that the vanillas from Papua and Uganda pleased you. The Bourbon Rouge is a deliberately drier vanilla, highly appreciated by pastry chefs and ice cream makers for its intense and deep aromatic notes. It is important to choose your vanilla according to the use you want to make of it, to check its humidity level, and then to consider its aromatic characteristics.
We are here to advise you!

Best regards,
The davidvanille.com team

Hello Mathilde,

Thank you for your feedback which makes us very happy. We are delighted that the quality of our products meets your expectations and to accompany you in your gourmet discoveries.

Looking forward,
The DavidVanille.com team

Hello Chantal,

Thank you for sharing your opinion.

As indicated in the product description, our Madagascar Bourbon Vanilla Red has a high dry matter content and low humidity. This particularity gives it a beautiful aromatic range and makes it ideal for infusion for the preparation of desserts and other gourmet treats.

We remain at your disposal to advise you on the vanilla best suited to your expectations.

Best regards,

The DavidVanille.com team

Hello Nathalie,

Thank you for taking the time to share your feedback, and we are sorry to hear about your disappointment regarding your second order.

However, we would like to clarify the differences you may have noticed between the bags. We sometimes upgrade certain pods offered in size M even though they are of a larger caliber. Thus, you may receive larger pods than the caliber indicated on the package, which may explain the variations in appearance between several bags.

We remain attentive to the quality of our products and thank you for your trust.

Best regards,
The DavidVanille.com team

Hello Isabelle, The Bourbon Red vanilla from Madagascar as well as the Lake Victoria vanilla from Uganda naturally have a drier texture, with a reduced humidity level, as indicated in the description of these products on our site.
These vanillas are particularly suited for infusion use and are also perfectly suitable for making homemade vanilla extract, vanilla powder, or vanilla sugar.
If you are looking for a softer, more humid, and oilier vanilla, we remain at your complete disposal to advise you and guide you towards the references best suited to your expectations.
Best regards, The Davidvanille.com team

Hello Sylvie,

Thank you for taking the time to share your feedback and we apologize for the inconveniences encountered during the delivery of your order.
The rerouting of your package is related to the saturation of the initially chosen locker. We sincerely regret this logistical incident as well as the difficulties encountered for the pickup.

Thank you for selecting several varieties of vanilla with varying aromatic profiles. Each origin has its own characteristics, particularly in terms of texture and humidity levels, information specified in each product sheet.

Looking forward to exchanging for any advice.
The Davidvanille.com team

Hello Karine,

Thank you for taking the time to share your opinion.

Each vanilla has its own characteristics, particularly in terms of texture and moisture content. This information is specified in each product sheet to assist you in your choice.

We remain at your disposal for any advice in choosing vanilla.

Looking forward to it
The Davidvanille.com team

Hello Marie Fernande,
Each variety of vanilla is unique in its characteristics, aromatic notes, humidity level, and texture. All this information is available on each product sheet and allows you to choose your vanilla based on the uses you wish to make.
Regarding the downgraded vanilla, it is clearly identified on the product sheet as being drier and may have some defects (split, broken, or differently sized pods),
The appearance of a vanilla pod does not alter its aromatic quality or properties in any way. You will be able to make good culinary preparations.
Best regards, The DavidVanille.com team

Dear Massimo,

Thank you for sharing your thoughts. We are glad that the quality of our products has impressed you. We apologize for the misunderstanding regarding the delivery and will take your feedback into consideration to improve our service.

Best regards,
The DavidVanille.it team

Hello Sylvie,

We sincerely thank you for taking the time to share your opinion. We hope that your discoveries among our products will bring you beautiful tasting moments and great culinary inspirations.

We look forward to accompanying you on new gourmet discoveries.

Best regards,
The DavidVanille.com team

Hello Sylviane,

Thank you for taking the time to share your opinion.

The downgraded pods are part of our anti-waste approach: these are pods with aesthetic defects as indicated in the product sheet, but they retain all their aromatic richness.

We thank you for your understanding and your trust.

Looking forward to introducing you to other products,
The DavidVanille.com team

Hello Lyne,
Thank you for your very positive review of Avis Garantis. We are delighted that you like our products.
However, we noticed that the rating given is only one star. This does not correspond to your satisfaction. You will have the opportunity to change it when you receive the rating modification request sent by Avis Garantis.
Thank you again for your feedback and we remain at your disposal for any advice.
Best regards, The Davidvanille.com team

Hello Marion,

Thank you for taking the time to share your opinion.

The vanilla you ordered this time is the Bourbon Red Vanilla from Madagascar, with a reduced moisture content, which cannot be compared to the Black Ebony Vanilla from Uganda, rich in essential oils, that you chose during your previous order. Each origin has its own characteristics, particularly in terms of texture and moisture content.

Thank you for your trust.

Looking forward to it,
The DavidVanille.com team

Hello Vincent. You purchased during your first order BLACK EBONY vanilla from Uganda, moist and fatty vanilla, and during your second order, you took LAKE VICTORIA vanilla from Uganda, dry vanilla. The description is clearly indicated in each product sheet.

Hello Nelly,

Thank you for taking the time to share your opinion.

We are delighted that the quality of our spices meets your satisfaction. Regarding the Lac Victoria vanilla from Uganda, it is a vanilla with a dry texture as indicated in the product description. It is ideal for infusion: as it rehydrates, the pods release beautiful warm and deeply vanilla notes.

Thank you for your trust.

Looking forward,
The DavidVanille.com team

Hello Ludovic. You have chosen different varieties of vanilla with a more or less dry texture, a more or less high humidity level.... All of this is well mentioned in the product sheet. It is not the appearance of the pod that determines its quality! I invite you to read the description of the products you personally chose and do not hesitate to come back to us for any advice.

Hello Monique,

Thank you for taking the time to share your experience. We are sorry to hear that the vanilla did not meet your satisfaction. It is clearly stated in the product sheet that the Bourbon Red vanilla from Madagascar has a dry texture.
As for the curry, the ingredients are also mentioned in the product sheet.

Best regards,
The DavidVanille.com team

Hello Catherine. Thank you for your message. The Grandiose vanilla pods are an exceptional product, representing only 0.001% of vanilla harvests. In this category, the length of the pods can vary, but they are always larger than average, which justifies their classification as 'Grandiose'. Thank you for your understanding. Looking forward to it.

Hello Audrey,

We sincerely thank you for your feedback and are delighted that the vanilla pods have satisfied you. We take note of your comment regarding the powdered vanilla, which is nonetheless quite successful. Everyone has their own feelings!

Best regards,
The DavidVanille.com team

Hello Pascale,

Thank you for taking the time to share your feedback.

We are a bit surprised by your feelings as our vanilla powder is usually very appreciated for its fragrance and its beautiful aromatic intensity.

We recommend a dosage of about 5 g for 1 liter of milk in order to fully enjoy its aromas, as its diffusion in the liquid allows to reveal all its richness.

Looking forward,

The DavidVanille.com team

Hello Allone,

Thank you for taking the time to share your feedback.

We understand your comment regarding the confusion at the time of ordering. The Bourbon Red vanilla and the Bourbon Black vanilla are indeed two different varieties, with distinct aromatic profiles and textures.

We still hope that, in use, this vanilla will pleasantly surprise you by revealing all its aromatic richness.

Looking forward,
The DavidVanille.com team

Hello Danièle. You chose the Lac Victoria vanilla which has a dry texture as we indicate in the product sheet. Nevertheless, it is a vanilla with a beautiful aromatic amplitude with warm, caramelized, cocoa notes. Excellent for infusion to make good creams or flans. It is recommended to extract the seeds after infusion.

Hello Lucette,

Thank you for your message.
A small note error, it happens... even the best recipes sometimes need a little adjustment. We especially appreciate your "Very good" which makes us happy!

Thank you for your trust.

Looking forward to it,
The DavidVanille.com team

Hello Françoise,

What a pleasure to know that you are very satisfied.
Thank you for your trust and for this lovely feedback that encourages our entire team to continue offering you wonderful gourmet discoveries.

Looking forward to it,
The DavidVanille.com team

Hello Maryse,

Thank you for taking the time to share your opinion with us. We are quite surprised by your feelings regarding this vanilla, as the Bourbon Gold from Madagascar is a vanilla of good quality, appreciated especially for its cocoa and buttery notes.

The aromatic intensity can, however, vary depending on the preparation and the quantity used. We hope that your future uses will allow you to appreciate its aromas even more.

Looking forward,
The team at davidvanille.com

Hello Sébastien,

Thank you for taking the time to share your opinion. We are delighted that you enjoyed the vanilla and tonka beans. Regarding the banded wood, we understand your disappointment and will pass on your feedback to improve our products.

Best regards,
The team at DavidVanille.com

Hello Vanessa,

Thank you for taking the time to share your feedback. We are sorry to hear that the pepper did not meet your expectations in terms of fragrance. Your feedback is valuable, and we will continue to work to improve the quality of our products.

Best regards,
The team at DavidVanille.com

Hello Josiane,

Thank you for your comment which makes us happy.
It seems that your little star has taken a different path than your message. Don't worry, we mainly remember your satisfaction and will be delighted to see you again during your next order!

Looking forward,
The DavidVanille.com team

Hello Gérard,

Thank you very much for your feedback! The Black Gold Pompona Vanilla "GRANDIOSE" truly lives up to its name: these are extraordinary pods, with really impressive dimensions. Depending on the harvests, their width and volume can indeed vary slightly, but they remain selected in this exceptional XXXL category.

We understand that the "wow" effect of the photo makes you want to find exactly the same pods in the bag. Nature always keeps a little bit of surprise!

Looking forward,
The DavidVanille.com team

Thank you!

Hello Cécile,

Thank you for your feedback. We apologize for this delivery experience. When ordering, several carriers and options are offered, with or without delivery fees charged to the customer, so that everyone can choose the solution that suits them.

Looking forward,
The team at davidvanille.com