The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Hello, We took the time to verify your order as well as the photos and images from the cameras, and everything is in order. We remain available for any questions or additional information. Best regards, David
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Sonia G.
Rating: 3 out of 5
following a purchase from 19/11/2024
I didn't like the vanilla pods.
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Thibaut R.
Rating: 3 out of 5
following a purchase from 03/12/2024
The vanilla is good and not too expensive. However, the pistachios are very average for the price, they are a bit soft as if they had absorbed moisture.
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Stéphanie C.
Rating: 3 out of 5
following a purchase from 12/12/2024
Very good product. Fast shipping. It is however very unfortunate that we cannot order what we want without a minimum order amount!...
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FRANÇOISE B.
Rating: 3 out of 5
following a purchase from 27/11/2024
Nothing to report.
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Médéric R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Allows to restrict your order and in the end does not refund you the entirety of the restriction.
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Response from DavidVanille.com – Spice Hunter
Sir,
We would like to remind you that the conditions were clearly stated in red and in capital letters: a maximum of 2 items per order. However, you ordered 10 units of one reference and 11 of another.
In a spirit of conciliation, my team exceptionally validated 5 units for each reference. A refund corresponding to the surplus has been made to your credit card.
Can you please specify the exact nature of your concern so that we can respond to it as best as possible?
Best regards,
David
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Julia B.
Rating: 1 out of 5
following a purchase from 05/12/2024
First order and very disappointed because my order was incomplete, I am missing the 3 packets of vanilla pods, after calling to explain the problem, they did not want to send them to me even though it was paid for.
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Response from DavidVanille.com – Spice Hunter
Madam,
After a thorough verification of the photos sent during the preparation of your order, as well as the recordings from our cameras (our workshop systematically films all preparations), we confirm that everything was in order.
When we asked you if the package was damaged, you replied that it was not. Therefore, we conclude that your order was correctly received in its entirety.
We regret that this situation occurred and believe it is preferable for you to turn to other suppliers in the future.
We wish you all the best.
Sincerely,
David
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MICHEL R.
Rating: 1 out of 5
following a purchase from 20/11/2024
Very poor delivery logistics, package theft at the relay, and I no longer have access to your site! The reason? ...
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jelica D.
Rating: 1 out of 5
following a purchase from 28/11/2024
The downgraded pods are empty pods without aroma, so trash. I am very disappointed with my order.
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Response from DavidVanille.com – Spice Hunter
Hello, the downgraded vanilla pods are pods with a high vanillin content. The split pods in the batch are by far the most interesting because they are pods picked in over-ripeness with higher vanillin content (vanilla nose). This same vanilla is the one used by all our aromatic and perfumer clients. It is found in perfumes from famous big brands, purchased for their aromatic quality. These same clients never buy 'black' vanilla but prefer 100% drier vanilla, with more pods per kg and higher vanillin content in relation to pods/kg. Good winds, David
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ARTHUR K.
Rating: 3 out of 5
following a purchase from 17/10/2024
Pods are indeed inexpensive but not very flavorful, too bad
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Response from DavidVanille.com – Spice Hunter
Hello,
You took our cheapest vanilla 10 pods at €4.99 and 100 at €39.99 only, the vanillin content of these pods is about 1.6%, the quality-price ratio is unbeatable.
See the description:
Aromatic: The Brown Vanilla stands out with warm notes, deeply vanilla and subtly cocoa. Its gourmet nose reveals a harmonious blend of ripe mirabelle and melting caramel, evoking a fruity sweetness and slightly spicy, with hints of undergrowth. With each use, it releases an aromatic complexity that enriches your creations, both sweet and savory.
Visual: Unlike the Black Ebony Vanilla from Uganda, which is more moist and fleshy, the Brown Vanilla has a dry texture. Its pods, sometimes marked by cracks and natural imperfections, are witnesses of a harvest at full maturity, comparable to a late harvest. These slight visual defects indicate the concentrated richness of its aromas. Once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence, transforming your preparations into true culinary masterpieces.
Best regards,
David
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Gérard B.
Rating: 3 out of 5
following a purchase from 16/11/2024
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sandra B.
Rating: 1 out of 5
following a purchase from 18/11/2024
Vanilla pods downgraded, very very dry, no desire to recommend on their site and to advertise for them, to be avoided.
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Response from DavidVanille.com – Spice Hunter
Hello, Thank you for learning to read a description please before lynching a company: Although our downgraded vanilla pods may present splits, breaks, a small size, or a drier texture, their aromatic richness remains intact. They retain all the depth and subtlety of fine vanilla. To release their full power, simply rehydrate them gently in a bit of alcohol, milk, or an infusion of your choice. Once rehydrated, these pods will triple in volume, releasing exquisite notes of warm, enveloping, and elegant vanilla. The real advantage? An exceptional price that allows you to enjoy authentic pods while managing your budget. A treasure of indulgence at an unbeatable price. It continues further but if you have read this far, that's already pretty good. Best regards, David
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Gilles L.
Rating: 3 out of 5
following a purchase from 15/11/2024
Spices of good quality. However, customer service does not bother to respond to emails sent. The packaging for some items is not suitable, for example, 10 small packets of 20g for an order of 200g.
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Response from DavidVanille.com – Spice Hunter
Hello, I just checked and have not received any email from you regarding customer service via www.davidvanille.com and by email at [email protected] Where did you send your request please? The packaging is clearly displayed on each product sheet in the packaging section with packaging logo. Best regards, David
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Florence B.
Rating: 3 out of 5
following a purchase from 16/11/2024
Used to Tahitian vanilla, this one is well below in quality.
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Response from DavidVanille.com – Spice Hunter
Hello, We also sell Tahitian vanilla, Grand Cru Black Pearl, Tahitensis Moore variety (islands under the wind: Tahaa, Raiatea, Huahiné). How to compare a planifolia variety and its aromatic to a Tahitensis Moore vanilla? It is obvious that the aromatic is not the same, just read all our advice here: https://www.davidvanille.com/fr/content/12-quelle-vanille-choisir It's like saying, I don't like wine, I prefer water. Why not, but the base is mineral, the other is that of a fruit. Thank you for your understanding, Best regards, David
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Brigitte G.
Rating: 3 out of 5
following a purchase from 15/11/2024
Member of TEF, the girls say they receive a gift with their order, I did not, could you please explain the conditions to receive a gift
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Response from DavidVanille.com – Spice Hunter
Hello,
I really don't understand, you have a pack of 10 vanilla pods FREE and FREE shipping. See your invoice -5.99€ (with the promotion).
3/5 while I am doing my best, it's quite hard to swallow.
Best regards,
David
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Severine K.
Rating: 1 out of 5
following a purchase from 10/11/2024
I have not received my package
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Christiane G.
Rating: 3 out of 5
following a purchase from 29/09/2024
The site is good.
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Patrick D.
Rating: 3 out of 5
following a purchase from 24/10/2024
Hello, I received my order with pleasure that I ordered from 'David Vanille'. However, I think there was a mistake, because the delivery note (attached) states 'V120 pods of Black Ebony vanilla' twice, but I only received one bag, although I remember ordering two after the change. Moreover, I received two 'Rosemary' bags that I don't remember ordering because I already have plenty at home and I have fresh ones in a pot on the balcony. I would lean towards a computer error regarding the actual choice of the cart and its editing after correction by adding or removing products. Best regards.
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Response from DavidVanille.com – Spice Hunter
Hello, I just checked the order and the shipping photo where there are indeed 2 vanilla bags and 2 rosemary. The first Rosemary was the gift of the week, the second was added to the order. There is no quantity addition to our customers' cart. For the black ebony vanilla, you ordered 20 pods which are sent in 2 packages of 10 pods. The photo of the shipment of your order was sent to you by email. Our customer service can be reached at 03 74 47 00 17. Thank you in advance, Best regards, David Vanille
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PASCAL G.
Rating: 3 out of 5
following a purchase from 04/09/2024
Product conforms to the order, to date I have not used all the products, I took advantage of the offer
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vivette P.
Rating: 1 out of 5
following a purchase from 11/09/2024
Big disappointment, order canceled by the boss's decision on the pretext that I should just supply myself at home in Guadeloupe (a narrow market where rare spices are still unavailable). No response to my email asking to at least send me the sansho pepper.
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Response from DavidVanille.com – Spice Hunter
Madam,
I lived for 5 years in Guadeloupe and let local businesses sell some of my references such as Mamie Christiane in Saint François on rue de la république.
At the same time, you did not receive an order and you give a rating of 1/5 because we do not ship to Guadeloupe. If we refuse an order, it is not to send only part of it to the island.
Sincerely,
David
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Isabelle D.
Rating: 3 out of 5
following a purchase from 28/08/2024
Correct navigation
Strange delivery with date changes and no prior information
Disappointment on one product.
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Monia S.
Rating: 3 out of 5
following a purchase from 25/08/2024
Fairly good selection, shipping costs are too high
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Danny P.
Rating: 1 out of 5
following a purchase from 22/08/2024
Didn't send my order...
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Response from DavidVanille.com – Spice Hunter
Hello,
Shipping CBD flowers to Malta is heavily regulated and restricted due to the country’s specific legal framework concerning cannabis and its derivatives. While Malta has legalized certain aspects of medical cannabis use, the importation and sale of CBD products, particularly flowers, remain tightly controlled. The Maltese authorities have placed stringent limits on the possession and distribution of CBD products, making it illegal to import or ship CBD flowers without special permits or authorizations.
Given these legal constraints, our company does not offer CBD products, including flowers, for delivery to Malta. We comply with all international laws and shipping regulations to ensure that our operations align with the legal standards of each destination country. We highly recommend that customers check local laws regarding CBD before placing any orders.
If you need further clarification or assistance, feel free to contact us. We're happy to provide more information.
Best regards,
David Vanille
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Sylvie R.
Rating: 3 out of 5
following a purchase from 19/08/2024
a bit disappointed with my last order because usually my spices are in resealable bags and here in simple sealed bags and I sent a remark to customer service without response so a bit disappointed................
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sylvie P.
Rating: 3 out of 5
following a purchase from 13/07/2024
Not very satisfied with the vanilla and very disappointed because I went on the site, there was once a pastry shop that recommended your vanilla.
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Charlotte V.
Rating: 1 out of 5
following a purchase from 13/07/2024
Order received, however one spice bag is open, I made a request via my customer area and I never got a response. So after-sales service needs to be reviewed. No follow-up. I am very disappointed.
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Dominique L.
Rating: 3 out of 5
following a purchase from 30/06/2024
Not really convinced by my purchase and very disappointed with my vanilla purchase. 'Ugandan Vanilla "Black Ebony"
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Charles Emmanuel M.
Rating: 1 out of 5
following a purchase from 04/07/2024
Hello, I ordered because of the vanilla and I received my package except for the vanilla pack
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Thiefaine R.
Rating: 1 out of 5
following a purchase from 28/06/2024
I did not receive my order and I am being treated like a thief, what a shame for this store, I strongly advise against it
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Thomas J.
Rating: 3 out of 5
following a purchase from 02/07/2024
Have ordered from them often. I found that the quality of the vanilla and the packaging of the spices had declined. For example, the small resealable hermetic bags that are very convenient have been replaced by thermoset packaging of much lower quality. Too bad... And also the Qatar is good, but way too expensive for the quantity - I didn't realize it would be so little with the weight of sesame...
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Anne Marie L.
Rating: 3 out of 5
following a purchase from 17/06/2024
The flavor of the vanilla is very average
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Bahria B.
Rating: 3 out of 5
following a purchase from 24/06/2024
Hello. Good quality products, top packaging and protection of products. Thank you for your responsiveness and the gift of spices. Bahria pastry.
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stephanie B.
Rating: 3 out of 5
following a purchase from 01/06/2024
Always as good and nice.
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Response from DavidVanille.com – Spice Hunter
Smooth site and fast delivery. The photo of the order prepared before shipping is a plus that I appreciate.
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Alicia G.
Rating: 1 out of 5
following a purchase from 31/05/2024
Deplorable service. Information taken before the order about potential benefits for new customers (stay away, there are none). The guy charges full shipping costs for sending orders, regardless of weight. Once the package was received, there was an error with the product expected from the order. He refunded me but it’s not what I wanted. I would have obviously preferred to receive the initially ordered item. Bad luck: I have to reorder and pay the shipping costs again... The gentleman indicates to me that it would not be profitable for him to pay them. I think that when a mistake is made, one should be humble and do everything possible to fulfill the initial order. The gentleman tells me he has already given me gifts (with the samples you receive: 50g of salt, pepper, and curry) He indeed thinks he is generous by offering me these spices... which I am absolutely not interested in and that I was ready to return with the incorrectly delivered item. When I pointed out that these
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Response from DavidVanille.com – Spice Hunter
gifts
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2024
The package was never delivered to me and I therefore lost my entire order.
After several follow-ups and phone conversations with DavidVanille, nothing was proposed to me, neither by David himself nor by his Customer Support service... As a result, DavidVanille chooses to sacrifice customer satisfaction rather than take responsibility to the end!
This is the first time I encounter such a situation. I am personally disgusted to have been treated with so little consideration, knowing that this was not my first order...
This is unprecedented for me. To be avoided.
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Response from DavidVanille.com – Spice Hunter
Hello,
The package was delivered by your postman with a delivery certificate and scanning in front of your mailbox.
The documents have been transmitted to you. We have responded to all your requests in very short timeframes.
At Amazon, it's true, they resend the package on simple request of this type. We have stopped being fooled and put it at the top, in bold and red in our T&Cs before the order is validated by our customer.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2024
First and last order.
No vanilla in my box but it must have surely vanished.
Non-existent after-sales service.
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Response from DavidVanille.com – Spice Hunter
Madam,
Your vanilla packets appear in the photo of your order and on the cameras.
You wanted to smoke us out, we do not accept lies as we are not at fault.
This is a first among thousands of orders. There is still some level of stupidity.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2024
Original products, good quality. Fast delivery and careful packaging.
Only downside, this way of continuously offering different promotions is frustrating. The day after my order, there was a 20% discount on the entire site. I always feel a bit like I bought too expensively and at the wrong time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
The spices smell good! And taste good for those we have opened. However, we do not see the composition of the products (for example, for dried and candied fruits, we do not see the ingredient sugar). Moreover, some product titles are not explicit enough (for example: dried strawberries lack the information in the title that they are also candied).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2024
a few problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2024
One of the products was poorly packaged and the product leaked in the package... a bit disappointing. Prices are starting to get very expensive.
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