The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
DHL informs merchants that unpaid commercial invoices prevent the shipment of goods. The store did not respond, so I provided the documents myself and the goods took a month to arrive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/01/2024
For the first time, really disappointed, a torn bag, all the bags sticky. I sent an email directly, remained unanswered. I didn't want to leave a review, but you prompted me! I will not order again during sales!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
Nice site. Order shipped quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2024
The spices are of quality, but I am disappointed with their new packaging. There are no more resealable bags and it really lacks to preserve the products…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
I couldn't enter the referral code and my friend couldn't enter my referral code either. So really disappointed :(
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2024
Quite mixed regarding the problem encountered, which in the end was resolved by pushing me a bit to place a new order. Next time will be better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2023
So far, my orders have gone well. I haven't used all the products but I am satisfied with those I have already used.
The packaging is a bag that could be improved because it's not obvious to transfer spices like vanilla powder into your small containers. Depending on the powdered spice, a good part remains stuck to the bag or is retained by the closing 'clip'.
On the other hand, 3/5 because the navigation on the site needs to be reviewed. The promotion pop-up that appears after a few seconds on each page is really, really very annoying! I had already reported this during an order but nothing has changed.
From an IT point of view, it doesn't take 107 years to change this behavior. We had the ad once, that's enough! No need to see it appear on all the other pages. At most, display a small square or a discreet banner with the promo info but not a pop-up on every page.
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Response from DavidVanille.com – Spice Hunter
Hello,
You are right and we are working on it with a new solution starting March 2024.
What seems simple is not always so obvious on certain modules ;-)
Thank you for your understanding.
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2024
I sent an email regarding my order because the two curry sachets were poorly packaged and spilled in the box. I did not receive a response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Satisfied with the products but disappointed with the packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
I still haven't received my bonus, more than 8 euros have disappeared, I looked where I was told to look and nothing at all, they say they will call me back and no one calls back, I am not very happy about all this
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Response from DavidVanille.com – Spice Hunter
Hello,
3/5 when we replied to you more than 15 days ago, it's incomprehensible.
See our response from January 22 at 7 am:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding."
Best regards,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2024
Hello,
We had seen many positive reviews so we decided to order.
We ordered 100 pods, the pods are very well packed in airtight bags.
They have a lot of seeds but I am disappointed because in cakes, desserts we do not feel the taste of vanilla, it's really a shame because that's all that gives flavor in desserts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you by email and you received a refund of €7.89 due to the team's error on another salt, Mea Culpa. Each packaging is visible on the product sheet in the packaging section at the top of the page. The DDMs are visible on the product sheet and the label of our products. For your question: Would you be in a balance sheet situation to 'clear' what remains without taking into account the orders received? I work on very wide hours and we take care of each order. It is 9:15 PM, a Friday night and I am closing the evening with your bitter question. Rather than getting angry, my response will be quite frank and massive, please do not order from us anymore. We are willing to apologize, learn from our small mistakes (salt inversion and refund) but I refuse the contempt and baseness of your question, that does not pass. Have a very nice year 2024. Best regards, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2024
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2023
Fast shipping and super packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2023
Package did not arrive
Contacted support 3 times without success
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2023
Complete order but one bag of ground coriander was torn, little loss of powder and the quality still seems good so no follow-up needed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
Hello
The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
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Response from DavidVanille.com – Spice Hunter
Hello,
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2023
Delivery on December 1, 2023, everything is perfect as always except for a packet of genmaicha tea with a best before date of 31/12/2023. Even if it's 'preferably before', it's a gift for Christmas and it's a bit awkward. The person who will receive it might think I've had this at home for ages... In any case, I think this product has been in stock for some time at David Vanille, (all other products have dates ranging from December 2024 to December 2026...) I hope this is an error and that it won't happen again because the products received so far have always been of excellent quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Hello, I have already expressed my dissatisfaction by email, but I will repeat it here. After a few perfect orders, the last one extremely disappointed me. In one of the vanilla flake bags, there was a large hair... without a doubt... see numerous photos. In return, you offered me a credit on this product... and when I send the photos as proof, no response... for sure I will not order from you again.
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you the same day just 45 minutes after your email (response - 29.11.2023 - 11:35). Our employees wear caps and blouses in our workshops in Uganda (vanilla cuts). Unfortunately, a hair was found in your package. I therefore offered to give you a credit on this bag while apologizing. All our batches are checked 3 to 5 times on site, 2 to 3 times in the workshop. This type of issue happens rarely. Meanwhile, we have not received any response to the one we sent you urgently. What response would you have liked? Best regards, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Very disappointed not to have received samples or a small gift like I did with my first order which I appreciated, especially for an amount like that.
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Response from DavidVanille.com – Spice Hunter
Hello Frédérique, You benefited from a 10% discount thanks to a promo code but also from FREE shipping. At the same time, you accumulated 5% of your cart on your loyalty account for your next order. We no longer send gifts because many customers were not satisfied with them. The new loyalty program allows us to thank our customers' loyalty but especially to let them choose a pleasure gift for the next order. You just need to convert your balance in your customer area to benefit from it. We do our best for our customers but must remain profitable to continue the adventure. Thank you for your understanding. Looking forward to it, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2023
Very interesting prices, especially on vanillas, but regarding what I ordered, the aromatic is much less powerful than a 'standard' vanilla found in supermarkets, you should know that. Also, the infusion time differs on the label and on the site, I was surprised the first time with my tea which was undrinkable. A bit disappointed also with the smoked pepper. However, delivery was very fast and careful!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2023
Really disappointed, I will not order again
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Response from DavidVanille.com – Spice Hunter
Hello Eric,
We invited you to return the reference (unopened bags) and you refused.
Thank you for your understanding.
Best regards,
David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/10/2023
I have already answered.... Very disappointed with the vanilla pods.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2023
Package damaged upon receipt with missing products. Very uncooperative merchant who demanded a complaint to be filed and refused to refund the missing products. Avoid if you are looking for a professional and accommodating merchant who does not question the honesty of their customers. The General Terms of Sale border on illegality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2023
The site is ergonomic, it is pleasant to navigate and very nice to find advice and recipes. If I have a complaint, it is the lack of transparency. Among the mixed spices (curry, marinade or barbecue mixes...) the composition is sometimes very vague 'spices'. It's a shame, especially for allergic people who need to be careful.
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Response from DavidVanille.com – Spice Hunter
Hello, allergens are highlighted as required ;-) Looking forward, David
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2023
I am very disappointed with the quality of the vanilla pods. It was indeed specified that they were classified pods. But for a specialized supplier, it's not at all what I thought. Even at reduced prices, it should be noted that they hardly have any taste. Disappointing
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Response from DavidVanille.com – Spice Hunter
Hello Xavier, The pods you received are classified because they are overripe (often split), some are broken. The vanillin content of the batch is about 1.6%, similar to many origins sold by our competitors... much more expensive but yes, visually nicer. Regarding the price, it is ridiculous, when you bought a kilo of vanilla for 99€, you will notice that we offer the best price in the US and Europe for this quantity. These batches allow us to value the entire harvest of our producers. Being a "real" specialist in my field, I know very well what a customer thinks is a "good" vanilla. The other side of the coin is quite different, the industry buys 90% of the red "classified" vanilla of this type. Why? Because the vanillin content per kg of dry matter is much more interesting than all the pods on the market. Once rehydrated in a base of alcohol or milk (infusion at 90°C + sugar + rest 24h), the pods offer all their aromatic qualities. The vast majority of our customers are "blown away" by the quality of our classified vanilla (see our reviews). When a store sells 2 pods between 6 and 10€, here the cost price of these 2 pods per kg is 0.19€/pod. Every day, I "push myself" to offer the best quality at the best quality/price ratio. Vanilla is my life and even these classified batches breathe quality. To finish, our pods have already received 165 reviews with a rating of 4.8/5. Thank you for your understanding, Best regards, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
The tea packaging is not practical at all. Previously, the bags were resealable, now an order of 100g of tea is dispatched in 4 bags that cannot be preserved once opened. The vanilla has no taste, I am very disappointed, I don't think I will order again.
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Response from DavidVanille.com – Spice Hunter
Hello Marie-Christine, We have created new tasting formats of 20g or 25g depending on the references. When sending 100g, we send 4 bags based on 25g. The price of packaging has tripled in 3 years, we wanted to simplify it so that it is recyclable, airtight, and always meets food standards. The result is that we can offer teas at very attractive prices so that our customers can discover our collection. The red vanilla pods are dry vanilla pods that need to be rehydrated to develop their aromas. This same vanilla represents 90% of the world's vanilla sales (clients such as flavorists, ice cream makers, etc.) We will soon offer glass packaging so that our customers can have a choice. Thank you for your understanding. Looking forward, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
The vanilla pods were split, is that normal?
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Response from DavidVanille.com – Spice Hunter
Hello Marie, You bought 20 pods of: RED BOURBON VANILLA SPLIT FROM MADAGASCAR M "SAMBAVA". The pods are overripe and as described in the title split. Thank you for your understanding. Looking forward to it, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2023
Hello, a bit disappointed this time because I was missing an item, of course I sent a message and I received this item very quickly and I was used to receiving a little gift in my package and nothing especially since I sent you customers who ordered unfortunately I did not see for the sponsorship I hope the next order will go better if there is an order Good day
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Response from DavidVanille.com – Spice Hunter
Hello Véronique, We will soon offer new items for our customers to choose a gift with their points. A newsletter will be highlighted at the launch. Thank you for your understanding. Looking forward to it, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
Good products, especially the vanilla and spices. As for the tea, it's less the case.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2023
Hello...... unless I am mistaken I had ordered vanilla on promotion (2 pods per package) however I received 1 pod per package... on another note (but you are not to blame) I had a problem with the delivery
Have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2023
The products are of very good quality. Unfortunately, I was very disappointed that the two main products I wanted to order were suddenly no longer available. In these circumstances, I would have preferred to cancel the entire order or add similar products. Unfortunately, I was only informed after the package was shipped. For the missing products, I was refunded quickly but now I still do not have the products I wanted and will have to pay for shipping again. I was very disappointed. It would be better to inform people before shipping an incomplete order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2023
Average ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
Disappointed, received only half of my order, I had to claim the other half a few days later, not a word of apology, not a commercial gesture. A customer for several years, I find the quality of services really declining unfortunately.
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Response from DavidVanille.com – Spice Hunter
Hello Arthur, Fanny called all our customers who ordered 1kg of downgraded vanilla to explain that there was an error in the shipment. The error was sending 5 packets of 100g instead of 10 x 100g. We informed our customers as soon as we saw the error and ensured a quick correction of this error via the shipment of the bags by colissimo or DHL depending on the areas. During sales, we are understaffed to maintain our margins. At my level, despite very long working hours of over 15 hours, I cannot manage everything. Mea Culpa. Please excuse us again for this error. Thank you for your understanding, Best regards, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2023
Hello, During my last order, I received a bag where all the vanilla pods were moldy. I reported it, but no response since. I am a bit disappointed not to have had a response from you. I am considering not placing new orders with you.
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
On the December order, it is clearly stated on the package to "take the pods out of the sachet and put them in a base of alcohol". It was about fresh vanilla from the last harvest and it is essential to follow this advice to preserve them.
Thank you for your understanding,
Best regards,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2023
Not all pods are equal, some are really too thin and too dry. The price is correct compared to the quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2023
Disappointing after-sales service. No discussion possible following a delivery problem! Order delivered for them but where? The postman marked it as delivered but he made a mistake with the address!! I had to search for my package myself! Yes it was delivered but elsewhere! You need to change service providers! But your customers are not responsible for YOUR delivery choices. So a lost customer... But maybe you can afford it.
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Response from DavidVanille.com – Spice Hunter
Hello, We offer three deliveries, two to relay points and one to home (+ DHL Express). The service is provided by Colissimo and the delivery receipt is done by your postman. The package was delivered on May 12. As explained in our T&Cs, a package delivered with a receipt is not refundable. Fanny responded to your request and conducted a search minutes after your call to ensure tracking. We do not wish to change service providers. Thank you for your understanding, David
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