The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
still no vacuum sealing of the vanilla bags. Disappointment from my last order.
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Response from DavidVanille.com – Spice Hunter
Hello, Why put the pods under vacuum? We do not highlight it on our sheets and do not wish to do so. You bought red vanilla and came back to us because the pods were dry and crooked. We replied that it was indeed the characteristics of this vanilla with a high vanillin content. Giving a rating of 3/5 when the delivery was FREE via the promotional operation and with the service (preparation, SMS tracking, customer service questions, ...) that we offer for an unrelated reason not claimed or stated in our sheet is off-topic. Some of our competitors offer beautiful swollen pods in water and vacuum-sealed, feel free to test. Have a good week, David
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2023
2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not wish to return the packages and did not follow our conservation advice written on the label, our thanks and the site.
If no return, we cannot verify your problem and the batch.
Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2023
never disappointed with my orders until my last order. I found the Madagascar pods much less beautiful than the previous ones. I had a referral code, however indicated during the order, but it was not applied to receive my referral gift. For the rest of my order (sugar, spices...), I am satisfied
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Response from DavidVanille.com – Spice Hunter
Hello Anne,
Thank you for your feedback. The pods you ordered are red vanilla (dry vanilla), see its description here:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-m.html#/227-quantite-10_gousses
We cannot apply referral codes for our customers otherwise it creates a code error in our algorithm.
Thank you for your understanding,
Looking forward,
The David Vanille team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2023
I ordered 2 lots of XS Red Papua Vanilla Pods. I did not expect to see dry and hard pods. I don’t know what to do with them, as for the rest of my order there is nothing to say, the spices smell divine.
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Response from DavidVanille.com – Spice Hunter
Hello,
Thank you for your feedback. The red vanilla is a dry vanilla, see the description on our sheets: https://www.davidvanille.com/fr/gousses-de-vanille/123-6531-gousses-de-vanille-rouge-papouasie-xs.html#/253-quantite-2_gousses
Thank you for your understanding,
Looking forward,
The David Vanille team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2023
The expiration date of the 3 boxes of saffron that were delivered to me is 11/2023 while they were packaged on 11/2020!! I won’t be able to keep them for long... And I find that the saffron packaging is not airtight enough as it smells everywhere it is placed.
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Response from DavidVanille.com – Spice Hunter
Hello, Thank you for your feedback. The purpose of our promotion at -40% was to allow our customers to benefit from a ridiculous price even if its optimal use date is the end of 2023. This saffron has intense notes as you may have seen. Thank you for your understanding, Looking forward to serving you, The David Vanille team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023.
After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement.
Fallacious arguments blaming the customer of course, and not the company.
I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.
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Response from DavidVanille.com – Spice Hunter
Madam,
You purchased the macadamia nuts in July and stored them in your basement at 10°C (according to the explanations in your email). The nuts must be stored in a dry place, away from light and temperature changes.
We do not decline our responsibilities but do not take on when we have not made mistakes.
Incoherent and absurd responses? We took the time to respond very quickly to each of your emails and took the time to listen to your explanations for 25 minutes by phone.
Best regards,
The David Vanilla team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
No problem with my order, fast delivery.
Regarding the storage of vanilla pods, I have stored vanilla pods in a glass jar for several months without any problem, only poor quality pods justify storage with alcohol.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2023
Spice is useless, no pleasant taste or smell... freeze-dried to death
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Response from DavidVanille.com – Spice Hunter
Hello,
The only two products you purchased are not freeze-dried: AOP Espelette pepper and saffron in pistil.
No taste? For us, that's your foolishness.
Fair winds,
Best regards,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Nice and the price is attractive, but the wild pepper from Madagascar that I bought smells good but has no taste, whereas I am from Reunion and I eat it often and it has a pronounced taste, I am a bit disappointed and I haven't had time to taste all the things from my order yet, we'll see.
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Response from DavidVanille.com – Spice Hunter
Hello,
We sell several tons per year of our wild pepper harvests and know this product very well. We offer 3 qualities: black, white, red. If our wild pepper has no taste, it might be due to covid :-)
Or ja konet,
Looking forward,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
Very serious site and quality products! In addition to that... excellent communication and quality packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2023
Hello
Disappointed after receiving the vanilla pods
The pods were drier, thus less aromatic
Compared to those I usually get
They are plump and fatty. They are packaged in special tubes for vanilla pods and for the same price.
I had to package them in test tubes for vanilla pods with a bit of rum away from light to see over time
Mrs. J.Florence
To my great regret
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Response from DavidVanille.com – Spice Hunter
Hello,
You received pods +20cm, the cream of the harvests
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2023
It's been a little over a year since I ordered from the David vanilla site. Usually, I am always satisfied. This time I ordered bourbon vanilla pods. They are dry and last... I am disappointed with the quality. I usually take other varieties that are oily and larger. Otherwise, the shipping is fast, we are notified by SMS as soon as the order is shipped.
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Response from DavidVanille.com – Spice Hunter
Hello Julie,
The red vanilla is a dry vanilla as explained on the product sheet. It is the only vanilla that our perfumer and aromatic clients buy.
You will find all the explanations regarding this quality by rereading the product sheet:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses
Thank you in advance for your understanding,
Have a great day,
Looking forward,
David Vanille
www.DavidVanille.com
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2022
After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.
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Response from DavidVanille.com – Spice Hunter
Hello, You received your order at the beginning of December and did not follow our conservation advice written on the label but also on our thank you notes. Fanny offered you a return but that did not suit you. Our customer service responded very quickly to your requests. We cannot be held responsible for poor conservation. See our advice again here: https://www.davidvanille.com/fr/content/category/3-tout-sur-la-vanille Thank you for your understanding, David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2023
Hello, my first order was great. I ordered Cream of the Tribes. I had my second order of Gourmet Vanilla Pods. I tried to contact you but received no response because the second order of Gourmet Vanilla was not great, very disappointed, too thin, dry, not much grain, out of 10 pods, only 5 were good, the others had almost no vanilla inside.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2022
For now, it's great, let's see over time and in terms of preservation. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
Customer service is absent, does not respond to complaints. Very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
somewhat satisfied, for reasons mentioned in no. 2
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Following my order of vanilla from Uganda and Papua, I found the one from Uganda larger than the one from Papua even though it was given as size L otherwise I found some pods really smaller and shabby a bit disappointed with this order. Usually I order more of the bourbon which is really top ... Otherwise I still recommend the site because David and his team are attentive and I think love their job Thank you all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
Disappointed once again with my order. The first time a packet of sugar was forgotten and now I ordered 110 vanilla pods, the batch of 100 pods relatively beautiful and on the batch of 10 one could think that it is not at all the same quality. The pods are all small
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Response from DavidVanille.com – Spice Hunter
Hello,
Your package of 100 pods has been upgraded with long pods. We note not to make upgrades on your account anymore.
Have a great day,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
The site gives good advice but does not guarantee quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
Hello, disappointed with my vanilla order. I took your promotion at €59 for 100 vanilla pods and there are a lot that are very small and thin and some are open and very tiny... I would prefer to take fewer and a bit more expensive but better rather than this style of tiny vanilla and there is not much inside... Really disappointed because I am a customer with you.
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Response from DavidVanille.com – Spice Hunter
Hello, please feel free to return your pods to: David Vanille 18 rue Jean Moulin 10390 VERRIERES A refund will be made in correlation with the number of pods received. Thank you in advance, The David Vanille team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2022
Following the delivery of the 10 vanilla pods in January, I sent you an email to report the deplorable quality of this product. I have of course received no response from you nor any corrective action. My last order concerns pepper (and definitely not vanilla). The poor quality of the vanilla was noted after opening the bag. Given this vanilla, I think I am not the only one and that you are certainly aware of this problem. However, the Ceylon cinnamon and wild pepper are excellent. An unhappy customer still waiting for corrective action regarding the vanilla.
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Response from DavidVanille.com – Spice Hunter
Hello, There was no vanilla in your order of 02/11/2022. In your order of 03/01/2022, there were 10 gourmet wild vanilla pods, but we received no feedback at the time regarding the deplorable quality of our vanilla upon receipt. I invite you to read our customers' reviews on this origin; you are the only one to find it deplorable. If an unopened bag does not suit you, just return it to us (see our T&Cs) to be refunded. We also have a customer service reachable at 03 74 47 00 17. I am in vanilla every day, do my job with passion, and know the quality of the batches I offer. Taking the time to give ratings of 5/5 to 1/5 leaves me speechless and is a low blow. The corrective action is to invite you not to order from us anymore, please. Best regards. David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2022
well packaged parcel as well as the products just the cashews where they are crumbled, soft and have an aftertaste
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2022
The quality of the vanilla is horrible, the pods are dry and tasteless. The vanilla caviar is indeed fragrant but has absolutely no flavor, the texture is mixed with vanilla powder and the grains are dry. The tonka bean has neither smell nor taste. The hibiscus flower? The same thing... I keep falling from one bad surprise to another. The rest of my products have not yet been tested or tasted... I'm afraid of the result! I am a pastry chef, I am used to working with products of this type and I have never, ever, ever had such low quality, and what surprises me is the total absence of flavor or even taste. I am completely disappointed and shocked..
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Response from DavidVanille.com – Spice Hunter
Hello Charlotte, Thank you for reading carefully when you make your purchases to understand what you are buying. The vanilla beans are simply visual markers as explained in the technical sheet, they are used by the majority of large houses to create emphasis on the final creation. The red vanilla pods from Papua New Guinea, in summary: Many pods start to saturate in vanillin and to
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/10/2022
I am currently experiencing major issues with customer service for a simple refund of moldy herbs de Provence. Currently, they are no longer responding after asking me to send the unfit product back at my expense.
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Response from DavidVanille.com – Spice Hunter
Hello,
You have had the package since July 2021 and we do not know how it has been stored. We have checked the batch on numerous orders and everything is in order. The purpose of the return is to verify what may have developed this mold.
Also, it is impossible to make a refund to your account on an order that is 15 months old via our system.
A return of the same reference can be made as soon as we receive your bag with 10 FREE vanilla pods to cover the shipping costs you will pay for this return.
Return address:
DAVID VANILLE
3 rue Maréchal Foch
10270 Lusigny sur Barse
Thank you for your understanding,
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
The first time I had delivery it was very good, but this delivery the pods were really not nice and at least one in two is completely empty, disappointed by the quality, too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
- Fast and responsive service at the beginning. I had a problem with my order, customer service called me back quickly to understand and try to resolve my issue. We did not find the missing product and the person had no solution to offer me, so she told me she would talk to David and that he would contact me quickly. I have not heard back since.
- I have not tested the products yet.
- I would like to buy red ginger. Could you add this to your store?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
I still haven't received my order and your customer service is anything but attentive to customers. I would really like to know the date on which I will receive my order... I am really disappointed, I think I will communicate my disappointment and inform how we were received by you and this lack of consideration. I think you only do business without caring about your customers. I look forward to having a constructive conversation with a responsible person. Best regards
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Response from DavidVanille.com – Spice Hunter
Sir, You had my colleague on the phone with whom you were very unpleasant. Your package was indeed delivered by Mondial Relay. You yourself went to pick it up at the 'secure locker'. Following your email, we replied the same day explaining that Mondial would conduct its investigation. You also received an email from Mondial in this regard, indicating a processing time of 3 weeks. Regarding your opinion thinking that we are just doing business without taking care of our customers, I will keep it short. If a company develops, it is thanks to its customers and the excellence of its work. We pay very particular attention to each order. However, in the face of the resurgence of customer scams, we have a very precise processing specification. We have been very responsive to your calls and emails. We are expecting the video return from Mondial very soon. Best regards, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2022
Perfect order management, as usual but disappointed with the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2022
I know you are not to blame but the stars are for the transport delay, not for you, your products are top-notch, nothing to say, top team but Mondial Relay should make efforts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
Correct site. Diversify.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2022
Good navigation on the site
First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste
But I trust David Vanille enough to place another order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2022
I would like you to respond to my last review regarding the mixed dried fruits, thank you
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Response from DavidVanille.com – Spice Hunter
Hello,
You did not order dried fruits on your last order.
We do not understand your rating of 1/5.
Do not hesitate to contact us at 03 74 47 00 17 for any request.
Best regards,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
I bought the Mediterranean salted sugar, I am disappointed because I did not find the taste of the grilled caramel from Guadeloupe, it is spicier, we did not feel the sweet taste. However, the other spices are very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2022
Fast delivery, careful packaging, and a free pen. But the products are not as exceptional as the name of the site would have us believe.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2022
Good spices but the names of some products change and cause confusion and duplicate purchases.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
Tempted by a Facebook ad (I already knew the site, but had not ordered before), I was tempted by an interesting promotion. I am satisfied with the site, the price, the tracking, but a little less with the pods, which is still the most important.
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Response from DavidVanille.com – Spice Hunter
Hello Aurélien, You purchased Bourbon Red vanilla from Madagascar, here is the description visible on the sheet: A HUGE HEARTTHROB - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old way by my teams. Pods at full maturity, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe). The weight of a pod does not determine its quality. You weigh as a professional a water content. At our level, in the importation of vanilla, after years in the industry, here are the most important points: - Vanillin content (main molecule for purely vanilla notes) - Associated aromatic amplitude On this batch: Main Notes: Vanilla, Red Fruits (Raspberries, Currants), Forest Fruits (Blackberries, Blueberries) Heart Notes: Slightly woody, Very candied. - Harvest period - Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past). - Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...) - Final result in the creations of our chef and individual clients. Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit vanilla extraction. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain vanilla extraction for the quality of its aromatic contents (though dry but much more intense). You have a video presentation that complements the description on the same sheet. Thank you in advance for taking the time to read the sheet. Have a great day, Looking forward to it, David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2022
I do not recommend at all I never received my order I am asked to contact the post office which tells me that it will refund the sender directly but David Vanille does not want to hear anything and does not want to resend my order or refund me...
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Response from DavidVanille.com – Spice Hunter
Hello Djahida, Your order has been received and validated by your postman and the package tracking. We sent you the postman's certificate when scanning your package and the package sheet. As indicated in the T&Cs, we do not refund delivered packages. Best regards, David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2022
Navigation on the site and shipping are top-notch but I received uncalibrated pods. Some are so thin that I have trouble opening them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2022
Unreliable site, poor quality product, non-existent customer service despite several calls at different times over 3 weeks following a taste defect on the bourbon vanilla. They are acting in bad faith, not commercial or accommodating! Blocks customer accounts when complaints are made and it's illegal. I STRONGLY ADVISE AGAINST this site
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Response from DavidVanille.com – Spice Hunter
Madam,
We do not accept unfounded requests explaining by phone and by email that our vanilla is not up to your creations. You received your pods and made a request 3 months after receipt.
The same batch that you received is used in prestigious establishments run by people you see on television or have seen in Chef magazines.
We have also received your report to the DGCCRF to which we responded on Saturday morning with our analyses and other supports.
After more than 10 received emails, more than 4 hours working on your threats, reports, nuisance calls from hidden numbers, etc.... we have blocked your account.
Why? Are you still asking yourself the question?
It's simple, I do my best for my clients more than 14 hours a day. When I come across people like you (this doesn't happen often), I don't want to keep them by my side.
Best regards is not the word: Fair Winds is more appropriate!
David Vanille
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