The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Madam,
When a package is delivered with postal acknowledgment, we do not refund our customers or resend the order as stated in our terms and conditions.
We have sent you, following your emails, the various acknowledgments and previous package slips prior to your non-receipt requests.
We have responded to all your emails.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2022
I was missing a product (the preparation slip that confirms it), I wrote to the contact. No response after 15 days. I sent an email. No response after 5 days.
Non-existent customer service
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Response from DavidVanille.com – Spice Hunter
Hello Alexandre,
We have refunded you €6.99 to your bank card. Please check.
Have a great day,
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
A lot of nice words…
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Response from DavidVanille.com – Spice Hunter
Hello Franck,
Can you please explain to us?
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2022
Easy and pleasant site Order incomplete and no response to my SMS request for explanation.
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Response from DavidVanille.com – Spice Hunter
Hello, If you need advice, please contact customer service by phone at 03 74 47 00 17 or via [email protected] Thank you in advance, David VANILLE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2022
Too bad that in the packages FISH-CRUSTACEANS MIX and CARIBBEAN PIRATES 'FISH-CRUSTACEANS' there are fennel seeds that I had not seen in the photos or in the product description. I who hate the aniseed taste got rid of it.
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Response from DavidVanille.com – Spice Hunter
Hello, It is always possible to return the products when the bags are not opened. A refund is made upon receipt. I just checked the photos where you can clearly see the fennel. Looking forward to it, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2022
I was very disappointed to receive 20 grams of saffron packaged in plastic, generally Iranian saffron is sold in its authentic metal box. I had contacted the seller for explanations and maybe to return the products but I never received a response.
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Response from DavidVanille.com – Spice Hunter
Hello, We have not received any call or email at [email protected] Can you please resend your request? Thank you in advance, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2022
Good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2022
Delivery OK but one product not great
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Response from DavidVanille.com – Spice Hunter
Hello, As explained during your customer service request, the technical sheet on the dried vanilla
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2022
I placed my second order in February. The first was completely satisfactory. Unfortunately, and since you insist on knowing if the second delivery was like the first... I will tell you no! I am completely dissatisfied with the 12 cm red bourbon vanilla pods. The pods were delivered very dry. I wanted to test this 'high quality' product and it was not the case, far from it. It is no longer necessary to send me satisfaction requests or sales proposals for your products. I placed my pods in a jar with a bit of alcohol to preserve them well but it does not prevent me from being very disappointed to have chosen this batch at €19.90. The other batch was a mix of fleshy pods and others drier. Thank you for your attention.
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Response from DavidVanille.com – Spice Hunter
Hello, I invite you to read the description of the red vanilla pods and watch my video on the same page: https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses For the Wild Vanilla from Papua, most of the pods were much longer than 10cm (size +10cm). Some slightly more refined than others. Best regards, David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
Correct site, easy navigation...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2022
One of the items does not match the presentation (Himalayan salt).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided
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Response from DavidVanille.com – Spice Hunter
Hello, When a customer does not pick up their package despite the various emails and texts, it is true that our customer service is not the same. This creates a significant burden for the company followed by a refund. We have implemented a new system to avoid this type of situation that wastes our precious time. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2022
In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.
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Response from DavidVanille.com – Spice Hunter
Hello,
No email request received at [email protected] or message on our customer service answering machine.
For the red vanilla, during your first order, we asked you to read the descriptive sheet which clearly explains the difference between a Bourbon Gold vanilla and a Bourbon Red vanilla. The moisture content is in no way a sign of quality in the industry, the vanillin content is much more so. 90% of the vanilla industry is based around Bourbon Red vanilla.
The kg you received was from the +20cm, the rarest of harvests, the over-classification was done by my team. We verify weights before each shipment.
The products are not too bad? 3 orders... Is this a joke?
We sincerely wish you to find people as dedicated as we are to our customers.
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
The products are good but when you send an email or SMS if you need information, never any response, which justifies my rating.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2021
Order received halfway! No response to my emails. Honestly, go look elsewhere, I prefer to pay a little more and not get scammed!! To whom it may concern
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Response from DavidVanille.com – Spice Hunter
Hello Burak,
Order verified and complete (internal camera and SMS taken by my team).
In short, we will not ask you to come back. Good luck with the scam of other e-merchants.
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
The Bourbon Vanilla variety you sell is of poor quality, For proof, I made a pastry cream (300 mm of milk infused with a whole pod) the taste is almost non-existent? Cream for Baba same.....? For a Pastry companion, I know what good vanilla is without having traveled the world but the Tour de France. Looking forward to your comments.... Awaiting your response
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Response from DavidVanille.com – Spice Hunter
Hello,
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
See my email addressed to David Vanille
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Response from DavidVanille.com – Spice Hunter
Sir,
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2022
I can't give my opinion because you have delivery people who can't even call when they can't find the building, what a shame.
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Response from DavidVanille.com – Spice Hunter
Madam,
My delivery people are your postman who comes by every day at your place. He is not meant to call each customer who orders without a receipt against signature.
Your address was incorrect and returned as NPAI (Does not live at the indicated address). The order was refunded quickly. What else?
If you wish to have a call upon delivery, choose DHL who will provide you with a custom service.
Thank you for your understanding,
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2021
I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!
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Response from DavidVanille.com – Spice Hunter
Hello Grégori,
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2022
the quality of the pods is really superb but I was given damaged pods torn at the top
I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
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Response from DavidVanille.com – Spice Hunter
Hello,
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2021
Never received my order... and no response
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Response from DavidVanille.com – Spice Hunter
Hello, Your order was shipped on Wednesday, January 5th and received on Friday, January 7th. A mail was sent to inform you. Best regards, David Vanilla
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2021
Items not corresponding to the description
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Response from DavidVanille.com – Spice Hunter
Sir,
We have just checked and the ordered references are described accurately.
Take the time to read the sheet and the reviews from our customers, it helps a lot.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
Package declared as delivered by the company but nothing received! The seller also refuses responsibility! If all small sellers have this type of after-sales service, it's not hard to see the majority of customers turning to platforms like Amazon!!!
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Response from DavidVanille.com – Spice Hunter
Madam,
The package arrived delivered 2 days after your order. Your postman sent us a delivery certificate, the package slip in parallel.
These documents have been sent to you.
It is true that you can continue with Amazon to say that you have been delivered and they will refund you or resend the package.
Sincerely,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.
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Response from DavidVanille.com – Spice Hunter
Hello Hans,
Your product total (excluding promotion) was €64.29 and €6.90 for shipping fees.
Therefore, the saffron was not offered because the total was not €69, nor the shipping fees.
We have just refunded the shipping fees to your card. A box of saffron will be graciously offered to you with your next order. You will need to leave a message for David for this gesture.
Thank you for your understanding.
Looking forward,
www.DavidVanille.com
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2021
I placed an order of €132 at David Vanille. Upon receipt, 50 vanilla pods were missing. This is a very uncomfortable situation because I have no proof of this absence other than my sincerity. I immediately wrote to DavidVanille to report the problem. I reproduce verbatim their final response: 'Hello, Impossible because of internal videos and photos. We cannot change the mindset of fraudulent customers.' I do not dispute the fact that at the time of the video and internal photos, the vanilla was indeed present. This does not prove that it was still there at the time of the package closure. And in any case, it was not present in the package upon arrival. So, not only did I not receive the paid vanilla, but I am also insulted. This insinuation of being a fraudulent customer is deeply insulting and has really hurt me. I will certainly not forget this affront, which is all the more regrettable because the delivered products are of good quality.
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Response from DavidVanille.com – Spice Hunter
Madam, We have spoken to you several times on the phone and finally by email. Your order was sent by DHL instead of Mondial Relay to have it before the holidays. The MMS sent clearly shows the 50 Bourbon Vanilla pods in batches of 10. Our internal cameras clearly show the package being placed in your parcel and sealed without theft. You clearly specified that the package arrived intact. We have checked, controlled, and quickly understood the issue. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2021
Perfect navigation on the site, fast delivery even just before Christmas, extremely disappointed by the 'intense' vanilla powder. The other products meet my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
Simple site to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
Nice site, happy to find so much choice, unfortunately there was an error, the delivered product does not match the ordered product... and David is unreachable, impossible to contact by email, phone, SMS,... too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2021
I am disappointed with this second order the vanilla pods are dry
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
Always happy so far with my purchases at David Vanilla, big disappointment with my last order, one item is missing (forgetfulness?) I contact customer service from the site, not a word of apology or anything just a proposal for a refund or sending in my next order, I must say that the nice note in the package 'order treated as if it were for a friend... etc...' is not quite in line with the customer service response, sending my box of saffron in a simple letter would have been enough to fully satisfy me and I find it somewhat normal to send the missing item when ordering for 50 euros on the site. But apparently that corresponds to 'the specifications'. I wish all customers not to experience my disappointment. However, nothing to complain about, I was refunded but I would have really preferred a commercial gesture in the sense of simply sending me the initially ordered item that was not in the package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2021
I do not recommend this site, not reliable at all! Order placed on 31/10/2021 and to this day I have never received anything but apparently I am not the only one in this case. The seller did not want to know anything, the only thing he could say was 'delivered is delivered' while no, sorry I received nothing in my mailbox. Do not order on this site.
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Response from DavidVanille.com – Spice Hunter
Madam, Your package was delivered with your postman's certificate and the package slip that was sent to you. We asked you to follow a set of requirements for the refund, which you did not want to do. In this specific case, we cannot resend the order twice. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2021
Hello, the products are of good quality. However, the order service is not responsive at all, see the messages just after my order.
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Response from DavidVanille.com – Spice Hunter
Hello Karine, We cannot add a reference after validating an order. Our software does not allow it yet. Thank you for your understanding, Looking forward, David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2021
Still very satisfied with the quality of the spices.
However, the quality of customer service needs improvement. Indeed, during my last order on October 18, there was a small error. I wanted to report it. Unfortunately, after 2 emails and 1 SMS sent, still no response...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2021
I never received my order. I called the seller and they told me they couldn't do anything and that I had to contact the postal service... Money spent on vanilla never received. Disappointed!
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Response from DavidVanille.com – Spice Hunter
Hello,
Your package was marked as delivered with proof.
We provided you with the steps to follow and you did not take the time to do it.
Thank you for your understanding,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2021
I couldn't change the quantity so I had to order two packets instead of one
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2021
I find the shipping costs too expensive, I would prefer containers other than plastic, small stainless steel boxes for example.
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Response from DavidVanille.com – Spice Hunter
Hello, Shipping costs are FREE from €69 of order. They include logistics, cardboard, paper, labels, ... For stainless steel boxes, due to the explosion of raw material prices, we cannot afford it. We are currently studying other solutions. Thank you for your understanding. Best regards, David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/09/2021
Well-made site. And easy to navigate
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2021
The pods are of very good quality but I did not receive my ten free pods (promotion until 27/09), they were in my cart but poof they disappeared during payment and delivery
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