The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Hello,
I don't like to rate people or give my opinion, I will try to do so because your site is well designed, the descriptions are clear, the payment and delivery went smoothly, I still find that paying €4.99 for delivery to a pickup point is a bit expensive! I tested the vanilla from Munnar, its quality and aroma are perfect, as for the one from Uganda, I will test it soon in a savory dish. Best regards H.B.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
I have been ordering here for several years. The items are always of very good quality and the customer service is very good. I would have given 5 stars if it weren't for the new way of packaging the products. Indeed, before everything was packaged in hermetically resealable bags which was very practical. Today, for 200g of a spice purchased, for example, you receive 10 mini bags of 20g to cut with scissors. I hope you will return to the old method. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2024
Good product. The pepper is small and doesn't fit well in some pepper mills
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2024
Very good advice! A great account!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2024
Well-made site, easy to order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2024
I was satisfied with my order but I think I have already replied to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2024
1st order very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2024
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
It's a shame that home delivery is so expensive.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you by email and you received a refund of €7.89 due to the team's error on another salt, Mea Culpa. Each packaging is visible on the product sheet in the packaging section at the top of the page. The DDMs are visible on the product sheet and the label of our products. For your question: Would you be in a balance sheet situation to 'clear' what remains without taking into account the orders received? I work on very wide hours and we take care of each order. It is 9:15 PM, a Friday night and I am closing the evening with your bitter question. Rather than getting angry, my response will be quite frank and massive, please do not order from us anymore. We are willing to apologize, learn from our small mistakes (salt inversion and refund) but I refuse the contempt and baseness of your question, that does not pass. Have a very nice year 2024. Best regards, David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2024
Easy navigation and speed in handling and delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2024
Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2024
One of the best suppliers in terms of quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2024
Quite easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2024
First order on the site and everything went well. Fast delivery. Happy with the purchased products. I will order again without any problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2024
Very clear site with advice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2023
Package did not arrive
Contacted support 3 times without success
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2023
It's a shame not to send photos of the order being prepared anymore.
I don't like the packaging of some spices in pouches that can't be resealed.
Fortunately, the quality is always there, but I am disappointed with your 'new products'
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Response from DavidVanille.com – Spice Hunter
Hello Dominique,
We now send photos by email and have just finalized the system today.
The new packaging has been implemented to reduce plastic use (3 times lighter in 100g format (4x25g for example) and 12 times lighter with the first variation.
Thank you for your understanding.
Looking forward,
David
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2023
Fast delivery and quality products. At least for the vanilla I bought.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2023
Very good site, fast and careful shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2023
Diversified site. For vanilla, poor visibility on the thickness of the pods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2023
Fast order and delivery. No problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2023
David vanilla is a serious site, the products are of quality, no problems. The delivery is ultra-fast. The only downside, but this is for the team, is that it is over-packaged. When ordering 150g of curry, you receive 3 small plastic bags of 50. Same for hibiscus flowers (Bissap). It's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2023
Excellent quality/price ratio for the majority of products. Fast and careful delivery. One downside is the cashews that lack flavor.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
This may seem strange, yet I take away 1 star from a perfect order in every way due to customer follow-up being too pushy in my opinion: between registration and order tracking, there were 10 follow-up emails in 2 days, that's a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2023
I recommend!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Easy navigation. Fast delivery. Very well packaged. All the
Products present and intact
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
The product is of very high quality.
However, I would have liked to have more information about the conditions of the employees and farmers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2023
Not very simple as there are several destinations for vanilla
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
Hello
The wild red pepper Voatsiperifery (100 g) is missing.
It is impossible for me to contact you via my customer account
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Response from DavidVanille.com – Spice Hunter
Hello,
A simple call to 03 74 47 00 17 or email to [email protected] would have been desirable.
We will check if the reference is missing and get back to you.
1/5 for this reason?
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
Good product
Advertising sent too often
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
Hello,
I found the vanilla pods very well packaged, the delay is good but the pods seem a bit dry and not very filled. The quality
price ratio is compliant but nothing more.
Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2023
The products are of quality but it's a shame that the teas are packaged in 50g bags.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2023
Everything is very good except for the CBD which, in my opinion, had a drying issue or something else but is dark brown and has a somewhat unpleasant bitterness for me. The delivery was fast and well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
Good navigation on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Hello, I have already expressed my dissatisfaction by email, but I will repeat it here. After a few perfect orders, the last one extremely disappointed me. In one of the vanilla flake bags, there was a large hair... without a doubt... see numerous photos. In return, you offered me a credit on this product... and when I send the photos as proof, no response... for sure I will not order from you again.
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Response from DavidVanille.com – Spice Hunter
Hello, We replied to you the same day just 45 minutes after your email (response - 29.11.2023 - 11:35). Our employees wear caps and blouses in our workshops in Uganda (vanilla cuts). Unfortunately, a hair was found in your package. I therefore offered to give you a credit on this bag while apologizing. All our batches are checked 3 to 5 times on site, 2 to 3 times in the workshop. This type of issue happens rarely. Meanwhile, we have not received any response to the one we sent you urgently. What response would you have liked? Best regards, David Vanilla
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2023
Very good but packaging much too large compared to the size of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
Always top quality spices, the only downside on this order was a delivery delay due to a repackaging by the Post, the package having been damaged. The box was far too light and probably did not withstand the careless handling (we know it) of the different providers! Nothing was missing except maybe if there was a gift!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2023
Clear site, easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2023
your site is very good
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