Customer reviews of DavidVanille.com – Spice Hunter

Hello Eric,
We invited you to return the reference (unopened bags) and you refused.
Thank you for your understanding.
Best regards,
David

Hello, Here is the description of the 40 vanilla pods (see product sheet) that you got on promotion for only 35.24€ or 0.88€ per pod. The red vanilla pods from Uganda are drier than other qualities, but they are also rich in vanillin. This means they contain a higher concentration of vanillin, which is responsible for the characteristic flavor and aroma of vanilla. We invite you to rehydrate these vanilla pods in a bit of alcohol to triple their volume and preserve them for years (see dark photo = rehydrated, light = upon receipt before rehydration). Some pods may be split as they were picked in over-ripeness on the vanilla plant (peak of vanilla aromas). Here, once again, it is not the visual we look at but the aromatic quality of the batch and the exceptional result in recipes. https://www.davidvanille.com/fr/gousses-de-vanille/571-8112-gousses-de-vanille-rouge-ouganda-m-mont-elgon.html#/230-quantite-40_gousses Thank you for your understanding, Looking forward, David

Hello Xavier, The pods you received are classified because they are overripe (often split), some are broken. The vanillin content of the batch is about 1.6%, similar to many origins sold by our competitors... much more expensive but yes, visually nicer. Regarding the price, it is ridiculous, when you bought a kilo of vanilla for 99€, you will notice that we offer the best price in the US and Europe for this quantity. These batches allow us to value the entire harvest of our producers. Being a "real" specialist in my field, I know very well what a customer thinks is a "good" vanilla. The other side of the coin is quite different, the industry buys 90% of the red "classified" vanilla of this type. Why? Because the vanillin content per kg of dry matter is much more interesting than all the pods on the market. Once rehydrated in a base of alcohol or milk (infusion at 90°C + sugar + rest 24h), the pods offer all their aromatic qualities. The vast majority of our customers are "blown away" by the quality of our classified vanilla (see our reviews). When a store sells 2 pods between 6 and 10€, here the cost price of these 2 pods per kg is 0.19€/pod. Every day, I "push myself" to offer the best quality at the best quality/price ratio. Vanilla is my life and even these classified batches breathe quality. To finish, our pods have already received 165 reviews with a rating of 4.8/5. Thank you for your understanding, Best regards, David

Hello Joël, You purchased downgraded vanilla, which is completely normal. At the same time, this allows for about 50 pods for only €19.99 (degressive rates). Thank you for your understanding, Looking forward, David

Hello Laurent,
Thank you sincerely for your feedback. We will always have our historical doypack bags for our vanilla pods and our premium products but we have to simplify the bags as it is impossible to accept price increases.
If necessary, we would have had to significantly raise our prices and our customers, although loyal, would not have been able to continue to support us.
At the same time, to accompany this choice, we will soon offer attractive jars or gifts to store my selections in your kitchen.
Thank you for your understanding,
Looking forward,
David