Customer reviews of DavidVanille.com – Spice Hunter

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/08/2023 à 13h19 following a purchase from 19/07/2023

Very good spice sales site, easy navigation, fast delivery and good order tracking.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/08/2023 à 09h22 following a purchase from 13/07/2023

Fast delivery as usual

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2023 à 20h14 following a purchase from 14/07/2023

A quick and careful service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/07/2023 à 11h03 following a purchase from 02/07/2023

This is my 2nd order and I am still just as delighted. Fast delivery, interesting prices, I am happy with my order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/07/2023 à 17h38 following a purchase from 09/07/2023

You always find unique products at DavidVanille. I love discovering new spices.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/07/2023 à 23h37 following a purchase from 01/07/2023

Disappointed that part of the spices was not delivered in resealable bags as usual.

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Response from DavidVanille.com – Spice Hunter Published on 13/09/2023

Hello Corinne,
In order to always offer attractive prices, we have simplified some packaging.
At the same time, we will soon offer a more attractive loyalty and referral program.
We are currently working on packaging that can contain the contents of our bags.
Thank you for your understanding.
Looking forward,
David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2023 à 15h45 following a purchase from 30/06/2023

very satisfied as usual

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/07/2023 à 14h04 following a purchase from 28/06/2023

Disappointed, received only half of my order, I had to claim the other half a few days later, not a word of apology, not a commercial gesture. A customer for several years, I find the quality of services really declining unfortunately.

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Response from DavidVanille.com – Spice Hunter Published on 24/07/2023

Hello Arthur, Fanny called all our customers who ordered 1kg of downgraded vanilla to explain that there was an error in the shipment. The error was sending 5 packets of 100g instead of 10 x 100g. We informed our customers as soon as we saw the error and ensured a quick correction of this error via the shipment of the bags by colissimo or DHL depending on the areas. During sales, we are understaffed to maintain our margins. At my level, despite very long working hours of over 15 hours, I cannot manage everything. Mea Culpa. Please excuse us again for this error. Thank you for your understanding, Best regards, David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/07/2023 à 07h36 following a purchase from 27/06/2023

Very good, a bit surprised at first but once soaked, perfect.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/07/2023 à 14h31 following a purchase from 26/06/2023

Good product, fast and responsive. Nothing to complain about :)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/07/2023 à 16h25 following a purchase from 25/06/2023

Order received as expected.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/07/2023 à 10h54 following a purchase from 02/06/2023

My order is great, fast delivery. A small gift from you would have made me extremely happy. (example: sample to test....) Moreover, I order for my neighbors, as they have no internet....

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Response from DavidVanille.com – Spice Hunter Published on 01/07/2023

Hello Evelyne, We had to put a magnet as a gift. Soon, we will slip in a surprise sample according to the new products and arrivals from our plantations. Thank you for your understanding. Looking forward, David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/07/2023 à 10h40 following a purchase from 03/06/2023

The site is good, maybe it could have more quick links. But it is very good.

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Response from DavidVanille.com – Spice Hunter Published on 01/07/2023

Hello Yoan, You are absolutely right. We are currently working on the overall speed of the site to streamline our customers' searches and navigation. There should be changes in September ;-) Looking forward, David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/06/2023 à 10h06 following a purchase from 31/05/2023

Very good site, pleasant navigation. SMS received when the order is ready to be shipped with a photo. Correct delivery on time. I recommend.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/06/2023 à 16h36 following a purchase from 29/05/2023

David vanilla is a site that sells good quality grocery products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/06/2023 à 22h03 following a purchase from 20/04/2023

Great products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/06/2023 à 07h46 following a purchase from 30/04/2023

Great as usual.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/06/2023 à 16h49 following a purchase from 11/05/2023

Some issues with page loading speed. And the gift that wouldn't leave the cart without knowing it was free.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/06/2023 à 21h22 following a purchase from 27/05/2023

It's a shame that we can't always find the same products, otherwise a serious site, reliable, excellent products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/06/2023 à 18h01 following a purchase from 16/05/2023

Pleasant but sometimes capricious.
Would it be possible for you to procure small grain peperoncini to grind, sold in a mill in Italy, enhances dishes = very pleasant

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Response from DavidVanille.com – Spice Hunter Published on 22/06/2023

Hello Anne,
We have just sourced it. It will be online within a month at most.
Thank you for this idea.
Looking forward,
David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/06/2023 à 19h32 following a purchase from 18/04/2023

Fast shipping....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 22h29 following a purchase from 02/05/2023

Overall quite good. 2nd order received quickly without any problems. Quality peppers. Vanilla tea good. Vanilla overall quite good. If you have dried black cherries, I am interested. But a small downside on the promotional lot of 100 Bourbon pods.. The quality/price ratio is satisfactory but a few pods (6/7) were much less beautiful than the others.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 21h40 following a purchase from 28/04/2023

good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 21h15 following a purchase from 16/05/2023

Very professional, fast delivery, good quality products

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 18h36 following a purchase from 27/04/2023

I appreciate this site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 15h13 following a purchase from 28/04/2023

This is not my first order. I was attracted by the recipe list proposed for using the vanilla pods.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 14h34 following a purchase from 27/04/2023

Quality product, good promotions, very well packaged, fast delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/06/2023 à 12h52 following a purchase from 07/05/2023

Quality pods

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/06/2023 à 15h06 following a purchase from 20/05/2023

Very good communication. Very nice presentation. Just a bit disappointed by the quality of the vanilla pods which remain quite dry despite having soaked them in rum.

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Response from DavidVanille.com – Spice Hunter Published on 01/06/2023

Hello Françoise, Thank you for your feedback. Wait a few more days, the pods will rehydrate completely within 15 days. They won't be as big as green vanilla but will have doubled or even tripled in volume. I remain at your disposal at [email protected]. Looking forward to hearing from you, David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/05/2023 à 16h47 following a purchase from 02/04/2023

Often difficult, navigation jumps.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/05/2023 à 17h13 following a purchase from 02/04/2023

Interesting choices.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/04/2023 à 11h46 following a purchase from 01/04/2023

Top

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/04/2023 à 09h07 following a purchase from 14/03/2023

2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.

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Response from DavidVanille.com – Spice Hunter Published on 12/04/2023

Hello,
You did not wish to return the packages and did not follow our conservation advice written on the label, our thanks and the site.
If no return, we cannot verify your problem and the batch.
Best regards,

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/04/2023 à 10h25 following a purchase from 28/03/2023

Nothing to report

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/04/2023 à 10h54 following a purchase from 14/03/2023

-

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 18h10 following a purchase from 25/03/2023

Pleasant and easy-to-use site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2023 à 15h18 following a purchase from 18/03/2023

We are very satisfied with our first order. Great choice of spices, very careful packaging. To be renewed

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/03/2023 à 07h45 following a purchase from 09/03/2023

Received my order well Thank you, good quality.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/03/2023 à 08h23 following a purchase from 10/03/2023

Don't change anything, it's really a pleasure to discover such fragrance with your different products, I haven't been able to taste everything yet

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 16h22 following a purchase from 13/03/2023

3rd order, generally very satisfied both with the management of the order/delivery and the quality of the products.
One little star less, during the last order, not completely satisfied with the star anise, many broken

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