Customer reviews of DavidVanille.com – Spice Hunter

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 15h34 following a purchase from 03/03/2023

Quality vanilla

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 11h54 following a purchase from 16/03/2023

Very good pods, a bit small for XL and L, I received the same size!!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/03/2023 à 11h32 following a purchase from 13/01/2023

On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023.
After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement.
Fallacious arguments blaming the customer of course, and not the company.
I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.

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Response from DavidVanille.com – Spice Hunter Published on 08/03/2023

Madam,
You purchased the macadamia nuts in July and stored them in your basement at 10°C (according to the explanations in your email). The nuts must be stored in a dry place, away from light and temperature changes.
We do not decline our responsibilities but do not take on when we have not made mistakes.
Incoherent and absurd responses? We took the time to respond very quickly to each of your emails and took the time to listen to your explanations for 25 minutes by phone.
Best regards,
The David Vanilla team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2023 à 11h42 following a purchase from 05/02/2023

Hello,
Nothing to say for now, the products are in accordance with what is announced.
I hope this continues....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/02/2023 à 10h19 following a purchase from 01/02/2023

Nothing to report

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/02/2023 à 09h30 following a purchase from 04/02/2023

I am completely satisfied with my order and will reorder when the time comes.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/02/2023 à 21h31 following a purchase from 30/01/2023

Spice is useless, no pleasant taste or smell... freeze-dried to death

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Response from DavidVanille.com – Spice Hunter Published on 26/02/2023

Hello,
The only two products you purchased are not freeze-dried: AOP Espelette pepper and saffron in pistil.
No taste? For us, that's your foolishness.
Fair winds,
Best regards,
David

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2023 à 19h54 following a purchase from 06/02/2023

Impeccable products and customer service!!! Go for it with your eyes closed. 2 orders made and received...TOP! I only gave 4 stars because I find it a shame that there is no free home delivery for orders around €100.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/02/2023 à 17h25 following a purchase from 06/02/2023

My package arrived torn but nothing was missing from the order. It's not the fault of the merchant site but the carrier. I will order again from David Vanille, without any problem;

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2023 à 19h06 following a purchase from 03/02/2023

Order well received! The box was poorly sealed, the tape was sticking to part of the box. At the moment, I haven't used the products yet and can't give my opinion. But I can say that there were intense smells of spices around this box.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/02/2023 à 12h29 following a purchase from 22/01/2023

Everything is perfect.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/02/2023 à 14h51 following a purchase from 29/01/2023

fast delivery - I am however disappointed with the vanilla pods; very small and not fragrant

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/02/2023 à 15h01 following a purchase from 01/02/2023

Fast

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/02/2023 à 11h19 following a purchase from 17/01/2023

Cream of the Tribes

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/02/2023 à 10h02 following a purchase from 17/01/2023

Very good site, good products. And advice.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/02/2023 à 19h37 following a purchase from 14/01/2023

very satisfying

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/02/2023 à 12h17 following a purchase from 16/01/2023

The explanations about the products are detailed and clear, the navigation did not seem complicated to me (mobile navigation), in the dropdown menu, in the category "Spices and Aromatics", possibly add subcategories like "condiments, herbs, and spices" to facilitate the search if you want something specific, it is not necessary to scroll through all the items in the category "Spices and Aromatics", this is a suggestion not a criticism ;-)

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Response from DavidVanille.com – Spice Hunter Published on 01/02/2023

Hello Astrid, Thank you sincerely for your support and feedback. I will work on it and find solutions with the team ;-) Looking forward to it, David www.davidvanille.com

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Acheteur Vérifié

Rating: 1 out of 5

Published on 31/01/2023 à 15h53 following a purchase from 07/12/2022

After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.

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Response from DavidVanille.com – Spice Hunter Published on 31/01/2023

Hello, You received your order at the beginning of December and did not follow our conservation advice written on the label but also on our thank you notes. Fanny offered you a return but that did not suit you. Our customer service responded very quickly to your requests. We cannot be held responsible for poor conservation. See our advice again here: https://www.davidvanille.com/fr/content/category/3-tout-sur-la-vanille Thank you for your understanding, David Vanille

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/01/2023 à 10h07 following a purchase from 04/01/2023

Vanilla with a good quality/price ratio. Fast delivery and shipping with good tracking

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/01/2023 à 19h56 following a purchase from 03/01/2023

No issues ordering.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/01/2023 à 06h31 following a purchase from 12/12/2022

Fast and efficient.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/01/2023 à 18h57 following a purchase from 13/01/2023

Thank you for the speed and care given to my order. I will recommend your site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2023 à 14h01 following a purchase from 04/01/2023

Site okay, easy navigation. Nothing to say.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/01/2023 à 12h04 following a purchase from 17/12/2022

Well-packaged order, I did receive the vanilla pods as a gift. Good products but a bit disappointed not to find smoked salt and curry from the Mongolian Empire anymore.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/01/2023 à 10h45 following a purchase from 29/12/2022

Very good service and excellent goods

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/01/2023 à 09h20 following a purchase from 20/12/2022

Good quality and good value for money. Just, I was promised 10 vanilla pods as a gift, but like Sister Anne, I see nothing coming!!! Otherwise, delivered quickly and well packaged. Kisses to all the food lovers.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/01/2023 à 13h22 following a purchase from 31/12/2022

I have been a customer since 2021, this time I ordered the offer of 100 Ugandan vanilla pods size M with 10 pods as a gift, unfortunately in my 10 gifted vanilla pods, 3 had mold, I think due to poor curing. The others also have this curing problem, I haven't opened the 100 pack yet, I hope they will be of better quality.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/01/2023 à 18h04 following a purchase from 29/12/2022

A bit disappointed receiving the second order because the little gift of 10 vanilla pods was offered if the order exceeded 29 euros, but I made 2 orders on the same day, although not at the same time, but a total of 67.12 euros.
Maybe I should have ordered mustard! But I won't hold it against them.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/01/2023 à 14h29 following a purchase from 06/12/2022

Good product description.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/01/2023 à 21h17 following a purchase from 12/12/2022

Easy access and practical explanation.
Thanks to Justine cooking's video that allows us to discover this type of site and advise us on the products to consume.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/01/2023 à 17h40 following a purchase from 11/12/2022

Perfect

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/01/2023 à 09h17 following a purchase from 09/12/2022

Order well received. Good quality packaging. When unpacking the package, it takes you on a journey through all these products. Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/01/2023 à 12h33 following a purchase from 22/12/2022

Order well received, just need to use it, very well packaged

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/12/2022 à 12h05 following a purchase from 16/12/2022

Mixed review during my last order. There are no more free spice bags, which is a shame because it was beautiful, the price of some spices has risen enormously. But fortunately, not the vanilla, which is still excellent.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 27/12/2022 à 19h41 following a purchase from 03/12/2022

Customer service is absent, does not respond to complaints. Very disappointed.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/12/2022 à 17h10 following a purchase from 14/12/2022

Pleasant navigation on this site

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/12/2022 à 13h23 following a purchase from 15/12/2022

Good. Order placed quickly

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/12/2022 à 18h30 following a purchase from 12/12/2022

Good site, each spice is well explained

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/12/2022 à 17h58 following a purchase from 10/12/2022

I am satisfied as always.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/12/2022 à 14h43 following a purchase from 09/12/2022

Always fast and careful shipping, navigation is pleasant.

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