Customer reviews of DavidVanille.com – Spice Hunter

Hello Mathilde,

Thank you for your feedback which makes us very happy. We are delighted that the quality of our products meets your expectations and to accompany you in your gourmet discoveries.

Looking forward,
The DavidVanille.com team

Hello Isabelle, The Bourbon Red vanilla from Madagascar as well as the Lake Victoria vanilla from Uganda naturally have a drier texture, with a reduced humidity level, as indicated in the description of these products on our site.
These vanillas are particularly suited for infusion use and are also perfectly suitable for making homemade vanilla extract, vanilla powder, or vanilla sugar.
If you are looking for a softer, more humid, and oilier vanilla, we remain at your complete disposal to advise you and guide you towards the references best suited to your expectations.
Best regards, The Davidvanille.com team

Hello Marie Fernande,
Each variety of vanilla is unique in its characteristics, aromatic notes, humidity level, and texture. All this information is available on each product sheet and allows you to choose your vanilla based on the uses you wish to make.
Regarding the downgraded vanilla, it is clearly identified on the product sheet as being drier and may have some defects (split, broken, or differently sized pods),
The appearance of a vanilla pod does not alter its aromatic quality or properties in any way. You will be able to make good culinary preparations.
Best regards, The DavidVanille.com team

Hello Lyne,
Thank you for your very positive review of Avis Garantis. We are delighted that you like our products.
However, we noticed that the rating given is only one star. This does not correspond to your satisfaction. You will have the opportunity to change it when you receive the rating modification request sent by Avis Garantis.
Thank you again for your feedback and we remain at your disposal for any advice.
Best regards, The Davidvanille.com team

Hello Vincent. You purchased during your first order BLACK EBONY vanilla from Uganda, moist and fatty vanilla, and during your second order, you took LAKE VICTORIA vanilla from Uganda, dry vanilla. The description is clearly indicated in each product sheet.

Hello Ludovic. You have chosen different varieties of vanilla with a more or less dry texture, a more or less high humidity level.... All of this is well mentioned in the product sheet. It is not the appearance of the pod that determines its quality! I invite you to read the description of the products you personally chose and do not hesitate to come back to us for any advice.

Hello Danièle. You chose the Lac Victoria vanilla which has a dry texture as we indicate in the product sheet. Nevertheless, it is a vanilla with a beautiful aromatic amplitude with warm, caramelized, cocoa notes. Excellent for infusion to make good creams or flans. It is recommended to extract the seeds after infusion.

Hello Lucette,

Thank you for your message.
A small note error, it happens... even the best recipes sometimes need a little adjustment. We especially appreciate your "Very good" which makes us happy!

Thank you for your trust.

Looking forward to it,
The DavidVanille.com team

Hello Josiane,

Thank you for your comment which makes us happy.
It seems that your little star has taken a different path than your message. Don't worry, we mainly remember your satisfaction and will be delighted to see you again during your next order!

Looking forward,
The DavidVanille.com team

Thank you!

Hello Léa,

Thank you for your order and your support.
We have taken note of your message left on the Avis Garantis site.

You chose Lac Victoria vanilla, which is a dry vanilla. As indicated in the product description on our site, this vanilla is distinguished by its powerful aromatic notes, ideal for flavoring delicate preparations, especially when infused in milk to make desserts or creams. The pods are fine, elegant, and allow for the release of subtle aromas.

If you scroll down the product sheet, you will find all the additional information regarding this vanilla, including storage and usage tips.

For preparations requiring a fatter and softer vanilla, we recommend Madagascar Bourbon vanilla or Uganda Black Ebony vanilla. These pods have a more oily texture, a higher moisture content, and are softer, making it easier to extract the seeds.

Furthermore, regarding vanilla caviar, it is composed solely of vanilla seeds, while vanilla powder is obtained by completely grinding the pod. Vanillin is mainly found in the pod's shell, not just in the seeds, which explains the difference in aromatic strength between caviar and powder.

We are sorry that Lac Victoria vanilla does not fully meet your expectations. As with any vanilla, it is important to choose your pod according to the intended use; do not hesitate to store it in a jar with a bit of rum to regain its softness and develop its volume.

Thank you very much for your understanding.
The entire David Vanille team joins me in wishing you a very happy 2026.

Best regards,
Isabelle

Hello Annie,

Thank you for your order and your support.
I also thank you for leaving us a very positive review, a sign of your satisfaction.

However, we noticed that you gave a rating of 1, which corresponds to dissatisfaction. I would like to send you a modification of the review so that you can adjust your rating according to your real feeling. For your information, the rating is generally as follows: 1 = not at all satisfied, 4 or 5 = satisfied or very satisfied.

This modification will allow us to avoid your positive review being penalized by a bad rating.
Thank you very much for your understanding.

I take this opportunity to present, on behalf of the entire David Vanille team, our best wishes for 2026.

Best regards,
Isabelle

Hello Céline,

I have taken note of your review on the Avis Garanti site and I am sorry that you are not entirely satisfied with the Lac Victoria vanilla.

This is a vanilla with powerful aromas, ideal for flavoring your preparations, especially when infused in milk or in desserts.
As indicated on our site, this is a dry vanilla, resulting from its maturity and a long aging process, which allows it to develop its aromas.

To fully enjoy these pods and regain a softer texture, you can place them in a jar with a bit of rum. Within about ten days, they will rehydrate, develop their volume and flexibility, and allow you to use them more easily, getting closer to your expected feeling of a classic vanilla pod.

If you want a fatter and softer vanilla, you can direct your choices towards Madagascar Bourbon vanilla or Uganda Black Ebony vanilla, which have a higher moisture content and a more oily texture, more in line with the image one has of a soft vanilla.

However, we want to assure you that Lac Victoria vanilla remains a very beautiful vanilla, and you will not be disappointed by the strength of its aroma when you use it in infusion or in your preparations.

We remain at your disposal.
The entire David Vanille team joins me in wishing you a very happy 2026.

Best regards,
Isabelle

Hello Richard.
Our product sheet clearly states that these are broken cashews, and that is precisely what we shipped to you.
If you thought you would receive whole cashews, I understand your disappointment, but the description on our site was very explicit on this point.
Best regards.

Hello, your package has unfortunately been lost by the carrier. We have processed the refund for your order. Best regards

Madam, your order was complete and compliant. The photo of all your ordered products has been provided to you.

Sir,

The order was complete, see our preparation photo.
We do not yield when we are certain of our traceability.

Sincerely,

Hello, I just checked your order and the processing by my team (telephone registration). You chose cinnamon as a gift which was well received in your order. Delivery is free to relay points for newsletter subscribers, you are not one but could have benefited from it. It is stated everywhere on our product sheets. Meanwhile, you benefited during the FRENCHDAYS from 30% off your order. We do our best for our customers, gifts, free delivery, loyalty program, referral program but we cannot offer home delivery for all orders. It is free from 99€ for France and certain European countries. Thank you for your understanding. Also, thank you for noting my response, on a Sunday, from a rigorous company and a small boss who works every day of the week 12 hours to do the best for his customers. Best regards. David

Madam,
You contacted us yesterday at 8:56 PM only, I stopped working at 8 PM.
My day started at 5 AM where I manage orders and then from 7:30-8 AM the customer service.
In the meantime, I managed emergencies and included you in my morning priorities.
The parcel is reported delivered by the relay. My team will contact our carrier to get back to you.
Thank you for your understanding.
Best regards,
David

Hello Ferial,
You received 100 red bourbon vanilla pods for €39.90 + 10 declassified vanilla pods + FREE shipping for €39.90.
The received red vanilla pods are on average +16cm long.
Please read the sheets carefully to understand what quality you are purchasing. This is red vanilla, so they are dry.
Good winds, basta.
Best regards,
The David Vanilla team

Hello Mr. BELOUSKY,
Following your email: I will talk about it and note you on the networks, do not be surprised:
I give you the same response as by email: We import the banded wood and do not have this feedback (see our 115 reviews). The best extraction remains in alcohol.
We will respond to your reviews and will legally sanction any defamation.
See text: Dosage: 50g per liter - Maceration in alcohol for 6 months like mother tincture or infusion at 100°C in water.
Best regards,
The team at davidvanille.com

Hello Mr. Brulatout,
The TK vanilla pods are more refined than gourmet vanillas, we explain this in our descriptive sheet.
An exceptional pistachio reveals its nobility under the tooth with this particular texture that distinguishes the gourmet product from the ordinary. Unlike industrial pistachios, excessively dehydrated, the true superior quality pistachio carefully retains this natural moisture that makes all the difference.
When your molars gently close on this little green treasure, the authentic pistachio does not crack dryly but yields under tender pressure, instantly releasing its essential oils trapped inside. This slightly soft, almost creamy texture is a guarantee of optimal preservation and a respected terroir.
It is precisely in this residual moisture that the characteristic buttery aromas nestle, those milky and creamy notes that caress the palate and linger in the mouth. A pistachio that is too dry will have lost this taste richness, these subtle nuances that transform tasting into a true sensory experience.
Thank you for your understanding.
Best regards,
The David Vanilla team

Hello, We have just checked but the references you do not appreciate are the same ones rated almost 5/5 verified reviews with many reviews from our customers. We also consume this same infusion within the company during our breaks and can capture these aromas and their precision at 200%, it seems obvious from our side. Best regards, The team at davidvanille.com

Hello, We have just checked and have received NO message from you, either in our customer service or our email [email protected]. It's petty and we prefer to block your account following this type of unfounded review. Best regards, David

Sir,
We are surprised by your feedback regarding our downgraded vanilla pods. Indeed, this product usually receives excellent evaluations from our customers, with a very high average rating, especially for its excellent value for money.
The downgraded vanilla, although presenting smaller or split pods as described in our description with many details, retains all its aromatic qualities.
If the bags have not been opened, we offer you to return them to the address on our labels for a full refund.
We are certain that other customers, familiar with the use of natural vanilla, will appreciate these pods at their true value.
Best regards
David