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Rating: 4 out of 5
This is the first time I ordered from David Vanille. The delivery was on time and the products were as described.
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Clear site, fast shipping
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Rating: 4 out of 5
Good, fast delivery, product well presented
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Rating: 3 out of 5
Correct site, easy navigation...
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Rating: 4 out of 5
Very good brand, beautiful products, fast and careful delivery, ideal for those who want to avoid big brands and support the 'small' ones.
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Rating: 4 out of 5
I am very satisfied with my order. For me, the only downside is the free shipping threshold of 69 euros.
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Rating: 4 out of 5
a lot of choices and varied origins
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Rating: 4 out of 5
Everything is perfect, from order processing to delivery speed. Products of very nice quality at a more than reasonable price.
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Rating: 4 out of 5
Serious company
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Rating: 4 out of 5
Very well packaged.
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Rating: 4 out of 5
Hello, I am very happy with my ordered products. However, I find the shipping costs excessive. Nevertheless, I will order my next spices from DavidVanille.
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Rating: 4 out of 5
Correct price, product as ordered
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Rating: 4 out of 5
Vanilla pods not bad for the price.
I hadn't seen the other qualities = Bourbon EXt
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I hadn't seen the other qualities = Bourbon EXt
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Rating: 4 out of 5
Overall satisfied
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Rating: 3 out of 5
One of the items does not match the presentation (Himalayan salt).
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Rating: 4 out of 5
Disappointed with the seller's response
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Rating: 3 out of 5
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
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Rating: 2 out of 5
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
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For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
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Rating: 4 out of 5
VERY FAST DELIVERY
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Rating: 4 out of 5
GOOD
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Rating: 4 out of 5
I received my order on time, but I was disappointed with the size of the pods, they looked plumper in the photo. In fact, they are identical to those found in supermarkets.
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Rating: 4 out of 5
So far I have only tested the vanilla which seems a bit too dry and not fragrant enough.
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
A nice surprise, the vanilla pods are excellent, the other spices will be used soon. To discover.
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Rating: 3 out of 5
The products are good but when you send an email or SMS if you need information, never any response, which justifies my rating.
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Rating: 4 out of 5
Overall, despite a small downside due to a questionable and unnatural blend which I have a small reservation about, as usual, it's perfect, I recommend...
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Rating: 4 out of 5
Satisfactory delivery and customer service.
One piece of advice: read carefully because a gift is offered for €69 and in reality, it's offered for €69 excluding tax!
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One piece of advice: read carefully because a gift is offered for €69 and in reality, it's offered for €69 excluding tax!
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Rating: 4 out of 5
Easy for the order, fast delivery and well packaged, very satisfied with my order.
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Rating: 4 out of 5
Serious site, good products, fast delivery
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Rating: 4 out of 5
Delivery as expected, very decent product, good quality-price ratio
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Rating: 4 out of 5
Fast delivery. No problem.
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Rating: 4 out of 5
Site quite easy to access.
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Rating: 3 out of 5
The Bourbon Vanilla variety you sell is of poor quality, For proof, I made a pastry cream (300 mm of milk infused with a whole pod) the taste is almost non-existent? Cream for Baba same.....? For a Pastry companion, I know what good vanilla is without having traveled the world but the Tour de France. Looking forward to your comments.... Awaiting your response
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Response from DavidVanille.com – Spice Hunter
Hello,
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
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Rating: 2 out of 5
Very good product, very fast delivery, super, just happiness
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
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Rating: 3 out of 5
See my email addressed to David Vanille
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Response from DavidVanille.com – Spice Hunter
Sir,
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
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Rating: 2 out of 5
Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.
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Response from DavidVanille.com – Spice Hunter
Hello Céline,
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
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Rating: 3 out of 5
I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!
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Response from DavidVanille.com – Spice Hunter
Hello Grégori,
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
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Rating: 4 out of 5
Poor quality vanilla
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Response from DavidVanille.com – Spice Hunter
Hello,
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
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Rating: 3 out of 5
the quality of the pods is really superb but I was given damaged pods torn at the top
I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
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I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
Response from DavidVanille.com – Spice Hunter
Hello,
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
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Rating: 4 out of 5
The navigation is good
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