Customer reviews of DavidVanille.com – Spice Hunter

Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.

Clear site, maybe lacking additional information on product traceability

Nothing to report. Clear and easy to access

Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.

great

Very little to say about the service: fast, efficient. Only downside: not specifying the reason for the promotion on the beans.

Fast delivery. Impeccable product packaging. The quality of the products seems to be there. Thank you

Perfect navigation on the site, fast delivery even just before Christmas, extremely disappointed by the 'intense' vanilla powder. The other products meet my expectations.

Simple site to use

Quality products. Very reasonable prices

Nice site, happy to find so much choice, unfortunately there was an error, the delivered product does not match the ordered product... and David is unreachable, impossible to contact by email, phone, SMS,... too bad

Quality of service and product is top. Plus, there are preservation tips

Very good, order received with a longer delay than expected (8 days) but I was informed beforehand. Also good the SMS with photo to verify the order

Package well received

Loyal customer for the quality of the products and the professionalism of the customer service

Very good products. I recommend

Very satisfied with my order as usual, superb products, too bad Santa Claus didn't give me a nice David Vanilla bag.. Merry Christmas

Enticing promotional price, that's the reason for my order. Average follow-up.

Happy because arrived very quickly at my home

Nothing to say about the site's navigation. However, it would be interesting to have more delivery options, especially for 'small' orders.

I am disappointed with this second order the vanilla pods are dry

Great for a first time

Very good quality, very satisfied

Despite a delayed delivery, the products were delivered quickly thanks to the top-notch tracking from the team. Product very well protected and of very good quality

Very user-friendly site, no issues with my order. A downside just for Colissimo, change of pickup location, but no information on the new relay, in short, 3 lost days.... David was not to blame and kindly answered my questions. I recommend this site, and thank you for the nice attentions, but I won't reveal them....

Your site is good

Good vanilla, too bad the tonka bean was missing from my package

Nice discoveries... order delivered quickly and well packaged

Always happy so far with my purchases at David Vanilla, big disappointment with my last order, one item is missing (forgetfulness?) I contact customer service from the site, not a word of apology or anything just a proposal for a refund or sending in my next order, I must say that the nice note in the package 'order treated as if it were for a friend... etc...' is not quite in line with the customer service response, sending my box of saffron in a simple letter would have been enough to fully satisfy me and I find it somewhat normal to send the missing item when ordering for 50 euros on the site. But apparently that corresponds to 'the specifications'. I wish all customers not to experience my disappointment. However, nothing to complain about, I was refunded but I would have really preferred a commercial gesture in the sense of simply sending me the initially ordered item that was not in the package.

I appreciated the care taken in following my order as well as the quality gifts accompanying it.

missing 50 grams of banded wood not received!

Good packaging.

I am satisfied with my order that arrived very quickly, well packaged and the product is good, a bit firmer than the previous ones ordered a few years ago in Belgium which were very soft, yours are very well tried in both categories ordered to make Catalan creams and egg flans, very fragrant, following your advice I canned them with a splash of amber rum, I think it's better than the parchment paper I had used (for the Belgians) so very good and I am very satisfied, because I was also surprised to receive an additional gift: a fabric bag and a packet of Tonka beans, nothing to complain about, I will reorder because there are items that look interesting. Christianne for the Tonka beans I cannot rate them as I did not know them and have not used them yet.

I haven't had time to make cakes with vanilla. But it looks good

Good, fast delivery, a small gift with each order.

very functional

I took cocoa beans to try but apart from roasting, I don't know how to use them. Is it possible to accompany the product with a recipe or a recipe link regarding the ordered product?

I discovered this site by following justincooking from my first order and I am very satisfied

Very satisfied

Nothing to say except good things about the quality of the products, the packaging and the delivery. However, it is not worth promising free shipping from €29 of purchase and not respecting that commitment... €96 of purchase and nothing received... email sent to understand, no response! Almost disappointed in the end!