The store consistently delivers on product quality and reliability, with many reviews highlighting well-packaged, carefully prepared spices and vanilla that meet or exceed expectations. Customers praise fast delivery, tracking, and the care taken in packaging, including thoughtful touches like little gifts and order photos. Positive experiences emphasize competitive prices, a wide and varied selection, and reliable follow-up, making repeat orders and recommendations common. Overall, shoppers describe satisfying purchases, repeated orders, and strong confidence in the site's offerings.
I ordered 100g of green tea and received 4 sachets of 25g in plastic!! It didn't smell good at all and too much plastic packaging - I won't order again.
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Response from DavidVanille.com – Spice Hunter
Hello,
On the product sheet, in the packaging, it is clearly stated 100g = 4 x 25g.
I personally find the Genmaicha magnificent, especially this last harvest and production.
No need to argue in the face of your negativity, I do not wish to waste time.
Fair Winds,
David
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Arthur K.
Rating: 3 out of 5
following a purchase from 17/10/2024
Pods are indeed inexpensive but not very flavorful, too bad
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Response from DavidVanille.com – Spice Hunter
Hello,
You took our cheapest vanilla 10 pods at €4.99 and 100 at €39.99 only, the vanillin content of these pods is about 1.6%, the quality-price ratio is unbeatable.
See the description:
Aromatic: The Brown Vanilla stands out with warm notes, deeply vanilla and subtly cocoa. Its gourmet nose reveals a harmonious blend of ripe mirabelle and melting caramel, evoking a fruity sweetness and slightly spicy, with hints of undergrowth. With each use, it releases an aromatic complexity that enriches your creations, both sweet and savory.
Visual: Unlike the Black Ebony Vanilla from Uganda, which is more moist and fleshy, the Brown Vanilla has a dry texture. Its pods, sometimes marked by cracks and natural imperfections, are witnesses of a harvest at full maturity, comparable to a late harvest. These slight visual defects indicate the concentrated richness of its aromas. Once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence, transforming your preparations into true culinary masterpieces.
Best regards,
David
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Gilles L.
Rating: 3 out of 5
following a purchase from 15/11/2024
Spices of good quality. However, customer service does not bother to respond to emails sent. The packaging for some items is not suitable, for example, 10 small packets of 20g for an order of 200g.
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Response from DavidVanille.com – Spice Hunter
Hello, I just checked and have not received any email from you regarding customer service via www.davidvanille.com and by email at [email protected] Where did you send your request please? The packaging is clearly displayed on each product sheet in the packaging section with packaging logo. Best regards, David
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Florence B.
Rating: 3 out of 5
following a purchase from 16/11/2024
Used to Tahitian vanilla, this one is well below in quality.
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Response from DavidVanille.com – Spice Hunter
Hello, We also sell Tahitian vanilla, Grand Cru Black Pearl, Tahitensis Moore variety (islands under the wind: Tahaa, Raiatea, Huahiné). How to compare a planifolia variety and its aromatic to a Tahitensis Moore vanilla? It is obvious that the aromatic is not the same, just read all our advice here: https://www.davidvanille.com/fr/content/12-quelle-vanille-choisir It's like saying, I don't like wine, I prefer water. Why not, but the base is mineral, the other is that of a fruit. Thank you for your understanding, Best regards, David
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Brigitte G.
Rating: 3 out of 5
following a purchase from 15/11/2024
Member of TEF, the girls say they receive a gift with their order, I did not, could you please explain the conditions to receive a gift
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Response from DavidVanille.com – Spice Hunter
Hello,
I really don't understand, you have a pack of 10 vanilla pods FREE and FREE shipping. See your invoice -5.99€ (with the promotion).
3/5 while I am doing my best, it's quite hard to swallow.
Best regards,
David
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Christiane G.
Rating: 3 out of 5
following a purchase from 29/09/2024
The site is good.
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Patrick D.
Rating: 3 out of 5
following a purchase from 24/10/2024
Hello, I received my order with pleasure that I ordered from 'David Vanille'. However, I think there was a mistake, because the delivery note (attached) states 'V120 pods of Black Ebony vanilla' twice, but I only received one bag, although I remember ordering two after the change. Moreover, I received two 'Rosemary' bags that I don't remember ordering because I already have plenty at home and I have fresh ones in a pot on the balcony. I would lean towards a computer error regarding the actual choice of the cart and its editing after correction by adding or removing products. Best regards.
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Response from DavidVanille.com – Spice Hunter
Hello, I just checked the order and the shipping photo where there are indeed 2 vanilla bags and 2 rosemary. The first Rosemary was the gift of the week, the second was added to the order. There is no quantity addition to our customers' cart. For the black ebony vanilla, you ordered 20 pods which are sent in 2 packages of 10 pods. The photo of the shipment of your order was sent to you by email. Our customer service can be reached at 03 74 47 00 17. Thank you in advance, Best regards, David Vanille
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Nicolas P.
Rating: 2 out of 5
following a purchase from 21/10/2024
I rate severely because I still have not received any feedback from you regarding the stone I bit into, which was in your pistachios. At least a little word from you would have been appreciated!!!
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Response from DavidVanille.com – Spice Hunter
Hello, We have checked all our batch in bags and did not have this problem. We contacted our partner who is equipped with a stone and metal detector. We checked your orders and saw that this pistachio order was from a year ago. You placed another order recently. We reread your email and it was marked almonds while in your review you now say 'pistachios'.. We also did the same with our almond supplier who uses the same sorting techniques. Could you please send us photos of your stone to forward to our partners? Best regards, David
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Pascal G.
Rating: 3 out of 5
following a purchase from 04/09/2024
Product conforms to the order, to date I have not used all the products, I took advantage of the offer
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Pascale Ou Remy G.
Rating: 2 out of 5
following a purchase from 11/09/2024
The ordered vanillas are half dry. Disappointed with the order!
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Response from DavidVanille.com – Spice Hunter
Hello,
You have purchased brown vanilla (dry) "Lake Victoria", it is written on the sheet in the first description:
Visual: Brown vanilla is a dry vanilla pod compared to a black ebony vanilla from Uganda (wet). The pods may have some visual defects of overripeness (cracked) indicating a harvest at full maturity (late harvest). The pods double in volume after rehydration in your milk, your sauce, or in a base of alcohol.
Origin: Brown vanilla pods, resulting from a long aging on the shores of Lake Victoria, just a few steps from the source of the Nile.
Your rating is not correct.
Best regards,
David
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Isabelle D.
Rating: 3 out of 5
following a purchase from 28/08/2024
Correct navigation
Strange delivery with date changes and no prior information
Disappointment on one product.
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Monia S.
Rating: 3 out of 5
following a purchase from 25/08/2024
Fairly good selection, shipping costs are too high
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Sylvie R.
Rating: 3 out of 5
following a purchase from 19/08/2024
a bit disappointed with my last order because usually my spices are in resealable bags and here in simple sealed bags and I sent a remark to customer service without response so a bit disappointed................
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Sylvie P.
Rating: 3 out of 5
following a purchase from 13/07/2024
Not very satisfied with the vanilla and very disappointed because I went on the site, there was once a pastry shop that recommended your vanilla.
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William L.
Rating: 2 out of 5
following a purchase from 10/07/2024
The vanilla is good but I only received 90 instead of a hundred, in the shipping photo there are only 9 bags, I complained but so far no news
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Dominique L.
Rating: 3 out of 5
following a purchase from 30/06/2024
Not really convinced by my purchase and very disappointed with my vanilla purchase. 'Ugandan Vanilla "Black Ebony"
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Brigitte S.
Rating: 2 out of 5
following a purchase from 06/07/2024
Very disappointed with the black ebony vanilla, nothing to do with the photos on your site and the publicity that JustinCooking does on his channel, the pods were not black or fleshy or shiny, they were flat and dry with not many seeds inside and the chopped dates had no taste
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Thomas J.
Rating: 3 out of 5
following a purchase from 02/07/2024
Have ordered from them often. I found that the quality of the vanilla and the packaging of the spices had declined. For example, the small resealable hermetic bags that are very convenient have been replaced by thermoset packaging of much lower quality. Too bad... And also the Qatar is good, but way too expensive for the quantity - I didn't realize it would be so little with the weight of sesame...
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Anne Marie L.
Rating: 3 out of 5
following a purchase from 17/06/2024
The flavor of the vanilla is very average
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Bahria B.
Rating: 3 out of 5
following a purchase from 24/06/2024
Hello. Good quality products, top packaging and protection of products. Thank you for your responsiveness and the gift of spices. Bahria pastry.
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Jean R.
Rating: 2 out of 5
following a purchase from 03/06/2024
Very good products, I am satisfied. However, I took advantage of an offer on vanilla beans that have little (or no) taste, it's a product mainly for visual appeal but the description was not clear, rather ambiguous, I am disappointed, I wouldn't have ordered it or not as much if the product had been well described.
It's a shame because I was satisfied with previous orders and am now a bit wary...
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Stephanie B.
Rating: 3 out of 5
following a purchase from 01/06/2024
Always as good and nice.
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Response from DavidVanille.com – Spice Hunter
Smooth site and fast delivery. The photo of the order prepared before shipping is a plus that I appreciate.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2024
Nothing to report for the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2024
Original products, good quality. Fast delivery and careful packaging.
Only downside, this way of continuously offering different promotions is frustrating. The day after my order, there was a 20% discount on the entire site. I always feel a bit like I bought too expensively and at the wrong time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2024
The spices smell good! And taste good for those we have opened. However, we do not see the composition of the products (for example, for dried and candied fruits, we do not see the ingredient sugar). Moreover, some product titles are not explicit enough (for example: dried strawberries lack the information in the title that they are also candied).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2024
I regularly order vanilla as I am a passionate pastry chef. I often test different suppliers and I came across Davie Vanilla. I ordered various products pods, extract, and powder and I am quite disappointed. little aroma comes out of the products. Maybe I got a bad batch?! Over 70€ of products.. I will not reorder.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2024
a few problems
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2024
One of the products was poorly packaged and the product leaked in the package... a bit disappointing. Prices are starting to get very expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2024
DHL informs merchants that unpaid commercial invoices prevent the shipment of goods. The store did not respond, so I provided the documents myself and the goods took a month to arrive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
Nice site. Order shipped quickly
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2024
The spices are of quality, but I am disappointed with their new packaging. There are no more resealable bags and it really lacks to preserve the products…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
I couldn't enter the referral code and my friend couldn't enter my referral code either. So really disappointed :(
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2024
No contact with customer service who didn't even get back to me. My referral code didn't work, I was told to wait to order, but the promotions were ending that same evening, so I ordered without my referral code. I sent an email of dissatisfaction and was replied with 'too bad for you' basically... not even a commercial gesture, not even a vanilla pod as compensation or anything. I am very disappointed and now I will order my vanilla elsewhere. Too disappointed with customer service
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Response from DavidVanille.com – Spice Hunter
Hello,
We have checked and the referral code works fine. When creating your account, it was not entered.
We cannot validate referrals for our customers once the account is created.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2024
Quite mixed regarding the problem encountered, which in the end was resolved by pushing me a bit to place a new order. Next time will be better.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
This time I am disappointed, I ordered 10 saffron pistils and was told there was a stock shortage. I immediately made myself known and was refunded. How can there be a shortage when the order is validated and paid for? Moreover, I incurred shipping costs for two (I had made a large order at the beginning of January) items that I had taken as an accompaniment and which I did not need immediately.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2023
So far, my orders have gone well. I haven't used all the products but I am satisfied with those I have already used.
The packaging is a bag that could be improved because it's not obvious to transfer spices like vanilla powder into your small containers. Depending on the powdered spice, a good part remains stuck to the bag or is retained by the closing 'clip'.
On the other hand, 3/5 because the navigation on the site needs to be reviewed. The promotion pop-up that appears after a few seconds on each page is really, really very annoying! I had already reported this during an order but nothing has changed.
From an IT point of view, it doesn't take 107 years to change this behavior. We had the ad once, that's enough! No need to see it appear on all the other pages. At most, display a small square or a discreet banner with the promo info but not a pop-up on every page.
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Response from DavidVanille.com – Spice Hunter
Hello,
You are right and we are working on it with a new solution starting March 2024.
What seems simple is not always so obvious on certain modules ;-)
Thank you for your understanding.
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2024
I sent an email regarding my order because the two curry sachets were poorly packaged and spilled in the box. I did not receive a response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
Satisfied with the products but disappointed with the packaging.
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