The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Hello, my first order was great. I ordered Cream of the Tribes. I had my second order of Gourmet Vanilla Pods. I tried to contact you but received no response because the second order of Gourmet Vanilla was not great, very disappointed, too thin, dry, not much grain, out of 10 pods, only 5 were good, the others had almost no vanilla inside.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2022
For now, it's great, let's see over time and in terms of preservation. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
somewhat satisfied, for reasons mentioned in no. 2
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Following my order of vanilla from Uganda and Papua, I found the one from Uganda larger than the one from Papua even though it was given as size L otherwise I found some pods really smaller and shabby a bit disappointed with this order. Usually I order more of the bourbon which is really top ... Otherwise I still recommend the site because David and his team are attentive and I think love their job Thank you all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
Disappointed once again with my order. The first time a packet of sugar was forgotten and now I ordered 110 vanilla pods, the batch of 100 pods relatively beautiful and on the batch of 10 one could think that it is not at all the same quality. The pods are all small
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Response from DavidVanille.com – Spice Hunter
Hello,
Your package of 100 pods has been upgraded with long pods. We note not to make upgrades on your account anymore.
Have a great day,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
The site gives good advice but does not guarantee quality.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
Hello. I received moldy pods. I took photos before and after opening the freshness bag
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Response from DavidVanille.com – Spice Hunter
Hello,
It is the fats from the vanilla that rise when the vanilla is stored in the cold (in our workshop) and shipped.
When you run your finger over it or in front of a heat source, the essential oil and fat pearls (20% of the vanilla, see Wikipedia, etc...) melt.
This is a sign of excellent quality vanilla, quite rare to find in stores and fine grocery stores.
A simple call to our customer service would have allowed you to verify.
Best regards,
David Vanilla
03 74 47 00 17
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2022
Hello, disappointed when opening my package. It was the first time I ordered from this e-shop. Here’s why = 1/ the Bourbon Rouge pods are dry (while the Gourmet Vanilla are soft) 2/ the package 'dried onion strips' has a label indicating a truncated expiration date (...before 31/12/202 (2021?2022?2023? ...) I understand why you send a SMS asking to verify the order
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Response from DavidVanille.com – Spice Hunter
Madame Balladur, Here is the summary and description of the red vanilla where we explain why it is a dry vanilla. Did you take the time to read the sheet of what you were buying? https://www.davidvanille.com/fr/gousses-de-vanille/394-6434-gousses-de-vanille-bourbon-rouge-m-medaille-d-or.html#/253-quantite-2_gousses For the onion strips, mea culpa, the missing number is 3, which is 2023. The date is visible under the product summary 'packaging - Freshness Bag - DUO 12/ I hope you appreciated the gift included with your order and the care taken in its preparation. I do not invite you to reorder on www.DavidVanille.com and encourage you to shop elsewhere. Thank you in advance, Best regards, David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2022
well packaged parcel as well as the products just the cashews where they are crumbled, soft and have an aftertaste
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2022
order from 09/11 on the 13th still in preparation, first missed like this with you
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Response from DavidVanille.com – Spice Hunter
Hello Hugues,
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
This note does not target the quality of the vanilla pods. But it targets the slowness of delivery to Belgium (+15 days). I am not sure I will order again. This being my 2nd order and the first was also long. Not to mention that I did not receive the pod in time, so I had to make a purchase in a store. In short, delivery time to be reviewed. But beautiful pods upon receipt. I almost forgot, surprise in the box. Thank you.
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Response from DavidVanille.com – Spice Hunter
Hello Sandra, We did our best for your order (Fast shipping, Gift, Quality of products) but unfortunately we are not Mondial Relay. We no longer work with them due to these delays and have opted for colissimo relay in Belgium. Best regards, The David Vanille team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2022
Hello, I am disappointed with the batch of 10 vanilla pods, I received 5 good and 5 less well filled, well for me it is commercial technique, I will order more, however the 2 other individual pods, outside of batches, are correct the vanilla smell is there and found in my vanilla ganache.
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Response from DavidVanille.com – Spice Hunter
Hello, Your pods were the same size and from the same batch. Commercial technique? What a human folly to read this kind of review. Do you think I am Mother Nature and that a pod of the same caliber and from the same batch has fewer grains? It is simply erroneous. The water content does not determine the quality of a pod and of the same size, a pod with the same number of grains... As for the vanilla from Sri Lanka, when we receive pods over 17cm and call that 'correct', it's a joke, especially in terms of quality/price at which we offer it... Good Winds,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
The first time I had delivery it was very good, but this delivery the pods were really not nice and at least one in two is completely empty, disappointed by the quality, too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
- Fast and responsive service at the beginning. I had a problem with my order, customer service called me back quickly to understand and try to resolve my issue. We did not find the missing product and the person had no solution to offer me, so she told me she would talk to David and that he would contact me quickly. I have not heard back since.
- I have not tested the products yet.
- I would like to buy red ginger. Could you add this to your store?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2022
Disappointed with the promotional pods, too dry and thin.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2022
Perfect order management, as usual but disappointed with the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2022
I know you are not to blame but the stars are for the transport delay, not for you, your products are top-notch, nothing to say, top team but Mondial Relay should make efforts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
Correct site. Diversify.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2022
Good navigation on the site
First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste
But I trust David Vanille enough to place another order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
I bought the Mediterranean salted sugar, I am disappointed because I did not find the taste of the grilled caramel from Guadeloupe, it is spicier, we did not feel the sweet taste. However, the other spices are very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2022
Fast delivery, careful packaging, and a free pen. But the products are not as exceptional as the name of the site would have us believe.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Good products and some less good.....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2022
Good spices but the names of some products change and cause confusion and duplicate purchases.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
Tempted by a Facebook ad (I already knew the site, but had not ordered before), I was tempted by an interesting promotion. I am satisfied with the site, the price, the tracking, but a little less with the pods, which is still the most important.
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Response from DavidVanille.com – Spice Hunter
Hello Aurélien, You purchased Bourbon Red vanilla from Madagascar, here is the description visible on the sheet: A HUGE HEARTTHROB - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old way by my teams. Pods at full maturity, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe). The weight of a pod does not determine its quality. You weigh as a professional a water content. At our level, in the importation of vanilla, after years in the industry, here are the most important points: - Vanillin content (main molecule for purely vanilla notes) - Associated aromatic amplitude On this batch: Main Notes: Vanilla, Red Fruits (Raspberries, Currants), Forest Fruits (Blackberries, Blueberries) Heart Notes: Slightly woody, Very candied. - Harvest period - Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past). - Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...) - Final result in the creations of our chef and individual clients. Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit vanilla extraction. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain vanilla extraction for the quality of its aromatic contents (though dry but much more intense). You have a video presentation that complements the description on the same sheet. Thank you in advance for taking the time to read the sheet. Have a great day, Looking forward to it, David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2022
Navigation on the site and shipping are top-notch but I received uncalibrated pods. Some are so thin that I have trouble opening them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
Quality vanilla but deplorable customer service
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Response from DavidVanille.com – Spice Hunter
Hello Catherine,
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
A lot of nice words…
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Response from DavidVanille.com – Spice Hunter
Hello Franck,
Can you please explain to us?
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2022
Easy and pleasant site Order incomplete and no response to my SMS request for explanation.
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Response from DavidVanille.com – Spice Hunter
Hello, If you need advice, please contact customer service by phone at 03 74 47 00 17 or via [email protected] Thank you in advance, David VANILLE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2022
Too bad that in the packages FISH-CRUSTACEANS MIX and CARIBBEAN PIRATES 'FISH-CRUSTACEANS' there are fennel seeds that I had not seen in the photos or in the product description. I who hate the aniseed taste got rid of it.
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Response from DavidVanille.com – Spice Hunter
Hello, It is always possible to return the products when the bags are not opened. A refund is made upon receipt. I just checked the photos where you can clearly see the fennel. Looking forward to it, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2022
I was very disappointed to receive 20 grams of saffron packaged in plastic, generally Iranian saffron is sold in its authentic metal box. I had contacted the seller for explanations and maybe to return the products but I never received a response.
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Response from DavidVanille.com – Spice Hunter
Hello, We have not received any call or email at [email protected] Can you please resend your request? Thank you in advance, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2022
Good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2022
Delivery OK but one product not great
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Response from DavidVanille.com – Spice Hunter
Hello, As explained during your customer service request, the technical sheet on the dried vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
Correct site, easy navigation...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2022
One of the items does not match the presentation (Himalayan salt).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
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Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
The products are good but when you send an email or SMS if you need information, never any response, which justifies my rating.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
The Bourbon Vanilla variety you sell is of poor quality, For proof, I made a pastry cream (300 mm of milk infused with a whole pod) the taste is almost non-existent? Cream for Baba same.....? For a Pastry companion, I know what good vanilla is without having traveled the world but the Tour de France. Looking forward to your comments.... Awaiting your response
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Response from DavidVanille.com – Spice Hunter
Hello,
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2022
Very good product, very fast delivery, super, just happiness
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Response from DavidVanille.com – Spice Hunter
Hello Martine,
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2022
See my email addressed to David Vanille
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Response from DavidVanille.com – Spice Hunter
Sir,
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
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