Customer reviews of DavidVanille.com – Spice Hunter

Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.

I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!

the quality of the pods is really superb but I was given damaged pods torn at the top
I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes

Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.

Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.

Perfect navigation on the site, fast delivery even just before Christmas, extremely disappointed by the 'intense' vanilla powder. The other products meet my expectations.

Simple site to use

Nice site, happy to find so much choice, unfortunately there was an error, the delivered product does not match the ordered product... and David is unreachable, impossible to contact by email, phone, SMS,... too bad

Enticing promotional price, that's the reason for my order. Average follow-up.

I am disappointed with this second order the vanilla pods are dry

Always happy so far with my purchases at David Vanilla, big disappointment with my last order, one item is missing (forgetfulness?) I contact customer service from the site, not a word of apology or anything just a proposal for a refund or sending in my next order, I must say that the nice note in the package 'order treated as if it were for a friend... etc...' is not quite in line with the customer service response, sending my box of saffron in a simple letter would have been enough to fully satisfy me and I find it somewhat normal to send the missing item when ordering for 50 euros on the site. But apparently that corresponds to 'the specifications'. I wish all customers not to experience my disappointment. However, nothing to complain about, I was refunded but I would have really preferred a commercial gesture in the sense of simply sending me the initially ordered item that was not in the package.

Hello, the products are of good quality. However, the order service is not responsive at all, see the messages just after my order.

Still very satisfied with the quality of the spices.
However, the quality of customer service needs improvement. Indeed, during my last order on October 18, there was a small error. I wanted to report it. Unfortunately, after 2 emails and 1 SMS sent, still no response...

I couldn't change the quantity so I had to order two packets instead of one

I find the shipping costs too expensive, I would prefer containers other than plastic, small stainless steel boxes for example.

Well-made site. And easy to navigate

the delivery never arrived and I received a refund, it's unfortunate because I would have preferred another shipment but well I was refunded.....

The pods are of very good quality but I did not receive my ten free pods (promotion until 27/09), they were in my cart but poof they disappeared during payment and delivery

when I saw the hair in the vanilla pods, it really put me off!

I am extremely disappointed. The pods were all dry!!!!

Pod too dry.

Very dry vanillas

Very disappointed, the pods are dry!

Promise of quality but disappointed

Fast delivery.

Very well organized site. Delivery a bit long but notified. Great packaging. No issues with transport.

The box was well adapted for delivery, that’s the only negative point.

I could have given a 'very good' if the delivery hadn't taken forever due to La Poste sending the package to the wrong destination. It's a shame to pay for fast delivery that ultimately took more than a week to reach me.

Hello.
During my order, I left a message asking if you could package the vanilla pods, which I bought by 50, in lots of 10, as it was for a gift.
It was not done, but in addition, I did not receive a message regarding the reason.
I then sent you an email but received no response either, sniff sniff.

arrival the week after the scheduled one, I had to organize myself because I was leaving so disappointed 6 days instead of three changes everything. what mill for the pepper selim impossible to grind bye

Haven't tasted all the vanillas ordered yet. I will not order from this site again and I will not recommend it to friends. Because I don't like false promises like: you will get vanilla as a gift (but which is not in the package) And when you talk to David about it, he tells you to ask for it on the next order. So, no more orders

Very good.

5 pods out of 20 are really significantly smaller than the others, really really small

Order received quickly, however some pods were broken or opened. Some very dry.

I was missing a product in the package.

We only received 18 pods instead of 20 which is not a big deal in itself. I was less pleased with David Vanille's reaction to this error: not a word of apology and simply we will add 2 to the next order.

An alphabetical classification would be appreciated

Pleasant site, correct delivery but I will not order again because there is still an anomaly in this order see below ANISE GREEN

Perfect, fast, top products, nice pen even though I would have preferred a sample of products lol. Thank you

The products are of good quality. The delivery is fast.
The communication is poor. No responses to my questions at all.