The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
No contact with customer service who didn't even get back to me. My referral code didn't work, I was told to wait to order, but the promotions were ending that same evening, so I ordered without my referral code. I sent an email of dissatisfaction and was replied with 'too bad for you' basically... not even a commercial gesture, not even a vanilla pod as compensation or anything. I am very disappointed and now I will order my vanilla elsewhere. Too disappointed with customer service
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
We have checked and the referral code works fine. When creating your account, it was not entered.
We cannot validate referrals for our customers once the account is created.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2024
This time I am disappointed, I ordered 10 saffron pistils and was told there was a stock shortage. I immediately made myself known and was refunded. How can there be a shortage when the order is validated and paid for? Moreover, I incurred shipping costs for two (I had made a large order at the beginning of January) items that I had taken as an accompaniment and which I did not need immediately.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2024
I had an issue regarding a discount voucher, I was contacted and told that I would be called back because the person had to check with David, but since then, no news, it's not cool for a company that claims to be close to its customers. But well, that's life.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Marcel,
I replied to you on January 22 by email at 7 am. Please check your emails.
Here is the email sent:
"Hello Marcel,
Your discount vouchers are in your customer area in the 'my rewards' section.
The last voucher will be validated upon receipt of your order.
You just need to click on convert to vouchers to create a discount code valid for your next order.
Thank you for your understanding.
Have a great day,"
Best regards,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Order of spices was perfect.
Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Alycia,
On the vanilla pods "Lake Victoria" sheet we clearly specify the aging: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
Meanwhile, 10 pods with this strong promotion at €6.99 is ridiculous. It is clearly stated to rehydrate the pods in a bit of alcohol to double or even triple in volume.
Thank you for your understanding,
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2024
Vanilla received quickly. Good cheap price. But pods are very dry. Must put them in a large jar with a bit of liquid (rum) to rehydrate the vanilla and give it some flavor. A bit disappointed.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Antoine,
You purchased Brown Vanilla from Lake Victoria, everything is written on the product sheet: https://www.davidvanille.com/fr/gousses-de-vanille/717-gousses-de-vanille-brune-ouganda-m-lac-victoria.html
You can also rehydrate them in milk, cream, or butter.
Thank you for your understanding.
Looking forward,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2024
Missing item not reported at the order offers a credit note, no refund or replacement with another item, I will no longer place orders on this site
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2023
Still haven't received my order after 1 month (the other orders went well?).
That's why I'm giving 2 stars for this order.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2023
The quality of the spices is not worth its price... it is very expensive for mediocre quality that can be found in any ordinary spice store. Way too expensive.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, There are several corrections to be made to your review. Cheaper? I have traveled a lot and if I have learned one thing, it is that cheap costs dear. Find better - Mediocre quality? We are not resellers of low-priced packets, we do not put flour in our blends. There are only certain neighborhoods (previous modified review) where you can find cheaper, look on Google if finding 'cheap' is child's play. Sourcing: We work with more than a dozen countries, it is our job, not an importer of speculative tonnage that we store for years to end up in small 'cheap' packets. Mediocre product quality: We work with the latest harvests. It is almost impossible nowadays to find similar freshness and a team of enthusiasts who select as close to the plantations with all the logistics and associated costs that this entails. We are counted on the fingers of one hand in France for this type of range. Best wishes, David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
Fast delivery with photo tracking via SMS. But unfortunately no next order.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Vincent, Can you explain to us why please? Thank you in advance, David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2023
I am disappointed with customer service, I have contacted you several times regarding my vanilla pods that are moldy even though the bag has never been opened, the response is always the same can you read the label and usage advice please I am attaching a photo I may get a response I specify that I bought 2 times 10 pods and that only 1 bag is moldy.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2023
I unfortunately have to give these 2 stars, nothing to say about the site for the perfect order, however I never received my package, it was in transit through France to arrive in Belgium to be sent back to the sender without passing by my place... When you are eagerly waiting for your products and they do not arrive, it is not normal.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2023
Prices have increased much more than inflation... curry, for example, has seen an increase of over 500% in 1 year, oregano nearly 600%... I will no longer order from this site...
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Nicolas, We conduct competitive monitoring every week. We are not here to sell low-end products at low prices. At the same time, you compare wholesale formats on sale during promotions at -80% from last year on certain short dates and 25g formats... You could also highlight the many price drops compared to your last two orders. They are more numerous than our increases! Finally, I work 7 days a week to ensure my customers benefit from a tailored service like this response 26 minutes after your review. I do not count the gifts, the offers with free shipping that you benefited from, etc. Just one question: Why did you order again and then break sugar on our back? Best regards, David.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2023
I bought red vanilla on sale and I think I know why it was cheaper: it was not very fresh, probably from last year's harvest and has been in a vacuum envelope since (much less good preservation than in rum). It breaks easily, and has little powder and therefore little taste even when infused for a long time. That said, at this price, it's understandable. On my next order, I will check the harvest date from the country in question and will order just after. I will leave a more favorable review if this future attempt is successful. The other spices are good, but be careful with the toxic Tonka bean quite quickly, it deserves to be specified!!
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Jean, This is not a harvest issue as it comes from the last harvest. Red vanilla is a drier vanilla with a higher vanillin content per kg. That is why perfumers, flavorists, and the industry only buy this quality from us. The quality/price ratio is simply ridiculous. For the same size, the pods have as many seeds as in a wetter vanilla. Only the moisture content changes on this criterion. I understand your concern regarding the tonka bean and its potential toxicity. Allow me to explain the situation in detail to reassure you. The tonka bean, also known as tonka bean, originates from South America and has been used for centuries in cooking and baking for its unique and intoxicating aroma. However, it is true that the tonka bean contains a substance called coumarin, which can be toxic in high doses. Coumarin is naturally found in many foods and plants, including cinnamon, celery, and certain herbs. It can be harmful to the liver when consumed in excessive amounts over a long period. However, it is important to note that the toxicity of coumarin depends on the dose ingested and the frequency of consumption. In the case of the tonka bean, the amount of coumarin present is relatively low and is generally used in small quantities to flavor culinary preparations. Most recipes recommend using a small portion of grated or infused tonka bean to achieve its distinctive aroma. When used responsibly and moderately, the tonka bean does not pose significant health risks. In general, a small amount of tonka bean is sufficient to flavor an entire preparation. It is also worth noting that some food regulations, depending on the countries, may limit or regulate the use of tonka bean due to its coumarin content. In summary, yes, the tonka bean contains coumarin, which can be toxic in high doses. However, when the tonka bean is used in moderation, according to recommendations and suggested quantities in recipes, health risks are minimal. It is always advisable to consult a healthcare professional or culinary expert if you have specific concerns or additional questions about using tonka bean. We hope to have alleviated your concerns and remain at your disposal for any further information. The David Vanilla team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2023
The site is very good, however the vanilla is tasteless.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, When vanilla pods offer vanillin contents close to 2%, the vanilla nose is clear. Beyond the vanilla notes, the nose is cocoa, buttery, creamy. Just read the reviews from our other customers to understand the rare quality of what I offer. Out of more than 1860 reviews, our rating is 4.9/5. Thank you for no longer ordering from us. Fair winds, David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2023
Honestly disappointed with the quality of the pods. Hard but not flexible, I will not order again.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Madam,
You purchased downgraded vanilla 20 pods for €9.89.
Did you read the description and title of the product? No.
For Tahitian vanilla, for a pod at 40% humidity, this is impossible.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2023
Disappointed with the vanilla pods that arrived moldy in the packaging. The customer service response was to put them in alcohol as soon as we receive them. This response does not satisfy me for several reasons: the pods arrived moldy upon receipt, I even sent a photo. So it is not the fact that I did not put them in alcohol that caused them to mold. I do not consume alcohol and I do not have any at home, I often order vanilla pods that I do not keep in alcohol and yet there is no problem. I give 2 stars because their sugar and spices are good but I will not order pods from them again. They offer very attractive prices on vanilla but I prefer to pay more and have good pods.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2023
Hello,
Since I particularly love wild pepper, I had it tasted... I then referred an acquaintance for his purchase. I thought the referral code was useful but no, ultimately nothing! Moreover, I saw on the site that there is a gift with every shipment!! Aside from the David vanilla magnet (as a gift it's a bit much!) I haven't seen any color. But the pepper is always appreciated!
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
The referral allows the referrer to receive a gift code 5 days after their godchild receives their order.
The magnet is our current gift, it's useful. We can never satisfy everyone; when we offer bags, we can get the same type of feedback.
The simplest thing is to stop the gifts, right?
2/5 when we prepare your order quickly and with great care, it's a shame.
You should try our competition please. Compare the price of the wild pepper you order with each order and the gifts.
If the gift is nicer but the pepper is 50% more expensive, we can do it but we are more reasonable with our selling prices.
Best regards,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2023
I received the order very quickly, well-filled vanilla, fatty while it is announced dry. Nice pod but however without taste, I have tried to extract the grains, infuse the pod, blend it into powder, but even using 3 pods, the flavor of the vanilla is only very slightly present. Basically, the pod is well filled but without any flavor or smell. They are starting to frost, as indicated on the site but still no taste. Well, apart from that the almond powder is good and the spices are strong. But I am still dissatisfied with the vanilla pods.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2023
I was referred by my son on the email received it says 1 gift with your first order, I received my order but I'm still waiting for my gift. I sent an email to report this fact, I am still waiting for a response. So I certainly will never order again
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, We just checked and a David Vanille magnet was indeed sent with the order. We are available at 03 74 47 00 17 if needed. Looking forward, The David Vanille team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
Hello. I received moldy pods. I took photos before and after opening the freshness bag
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
It is the fats from the vanilla that rise when the vanilla is stored in the cold (in our workshop) and shipped.
When you run your finger over it or in front of a heat source, the essential oil and fat pearls (20% of the vanilla, see Wikipedia, etc...) melt.
This is a sign of excellent quality vanilla, quite rare to find in stores and fine grocery stores.
A simple call to our customer service would have allowed you to verify.
Best regards,
David Vanilla
03 74 47 00 17
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2022
Hello, disappointed when opening my package. It was the first time I ordered from this e-shop. Here’s why = 1/ the Bourbon Rouge pods are dry (while the Gourmet Vanilla are soft) 2/ the package 'dried onion strips' has a label indicating a truncated expiration date (...before 31/12/202 (2021?2022?2023? ...) I understand why you send a SMS asking to verify the order
Translated reviews
Response from DavidVanille.com – Spice Hunter
Madame Balladur, Here is the summary and description of the red vanilla where we explain why it is a dry vanilla. Did you take the time to read the sheet of what you were buying? https://www.davidvanille.com/fr/gousses-de-vanille/394-6434-gousses-de-vanille-bourbon-rouge-m-medaille-d-or.html#/253-quantite-2_gousses For the onion strips, mea culpa, the missing number is 3, which is 2023. The date is visible under the product summary 'packaging - Freshness Bag - DUO 12/ I hope you appreciated the gift included with your order and the care taken in its preparation. I do not invite you to reorder on www.DavidVanille.com and encourage you to shop elsewhere. Thank you in advance, Best regards, David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2022
order from 09/11 on the 13th still in preparation, first missed like this with you
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Hugues,
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
This note does not target the quality of the vanilla pods. But it targets the slowness of delivery to Belgium (+15 days). I am not sure I will order again. This being my 2nd order and the first was also long. Not to mention that I did not receive the pod in time, so I had to make a purchase in a store. In short, delivery time to be reviewed. But beautiful pods upon receipt. I almost forgot, surprise in the box. Thank you.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Sandra, We did our best for your order (Fast shipping, Gift, Quality of products) but unfortunately we are not Mondial Relay. We no longer work with them due to these delays and have opted for colissimo relay in Belgium. Best regards, The David Vanille team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2022
Hello, I am disappointed with the batch of 10 vanilla pods, I received 5 good and 5 less well filled, well for me it is commercial technique, I will order more, however the 2 other individual pods, outside of batches, are correct the vanilla smell is there and found in my vanilla ganache.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello, Your pods were the same size and from the same batch. Commercial technique? What a human folly to read this kind of review. Do you think I am Mother Nature and that a pod of the same caliber and from the same batch has fewer grains? It is simply erroneous. The water content does not determine the quality of a pod and of the same size, a pod with the same number of grains... As for the vanilla from Sri Lanka, when we receive pods over 17cm and call that 'correct', it's a joke, especially in terms of quality/price at which we offer it... Good Winds,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2022
Disappointed with the promotional pods, too dry and thin.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Good products and some less good.....
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
Quality vanilla but deplorable customer service
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Catherine,
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2022
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package.
For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Sir,
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2022
Very good product, very fast delivery, super, just happiness
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Martine,
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2022
Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Céline,
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2021
Enticing promotional price, that's the reason for my order. Average follow-up.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello,
Sending with Tonka Beans as a gift, Cotton bag as a gift, received in less than 7 days since the purchase during the holiday season.
Sending an MMS when the workshop departs.
Best regards,
David Vanilla
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/07/2021
the delivery never arrived and I received a refund, it's unfortunate because I would have preferred another shipment but well I was refunded.....
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2021
I am extremely disappointed. The pods were all dry!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2021
Very disappointed, the pods are dry!
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Céline,
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2021
Promise of quality but disappointed
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Stéphane,
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/02/2021
Misleading photos. Not representing the quality of the products.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Sir,
We have verified and resent you the photos of our preparations via MMS and again following your customer feedback.
Before opening the bags, there was no dispute about the quality of our selections.
Best regards,
The David Vanille team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Hello, I am disappointed with the vanilla pods, they are too hard like in the stores, thank you
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Roselyne,
You purchased this vanilla:
10 pods of Dried Tahitensis Vanilla 10-13cm S - Papua New Guinea
Indeed, the vanilla pods are dry as explained in the title.
The Gourmet aged and Bourbon Gold vanilla pods are much more moist, oily, and fleshy.
Have a great weekend,
Looking forward,
David
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2020
I received an empty envelope. The customer service doesn't want to know anything. Very disappointed.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Franck, We have made a complaint for your package. According to our terms and conditions: If a package is stated as delivered by my carrier, La Poste or DHL, no recourse will be possible! Packages stated as delivered by La Poste and DHL are not the responsibility of David Vanille. Only DHL customer service (reachable at 0 809 40 02 13) and Colissimo (reachable at 3631) can respond to your complaint. Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2020
Ordered the tahitensis vanilla variety and received the Bourbon gold from Madagascar. Not the same price or quality. After many emails, no response. Too bad because the first order went very well.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Elisa,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2019
Following a mishap that La Poste is known for, the package (a letter!) was finally dropped off at a post office where they refused to give it to me despite presenting an ID. Daniel Vanille having sided with La Poste, it was I who left.
Translated reviews
Response from DavidVanille.com – Spice Hunter
Hello Pierre, Here is my last email to clearly understand the follow-up I provided for your order: Mr ......, The order was sent the day after your purchase. The relay refused my cardboard letter for shipment as they had no more space. It should be noted that the relay refuses before receiving packages when they have a large volume of arrivals. I contacted you by phone on Wednesday, December 4 to inform you of the delivery of your order to another relay (following your email). I contacted the relay this morning who indicated that they only require an ID as proof to receive your package. I have never had a case where a clerk requested another proof, otherwise, a simple call on my mobile would have sufficed to validate the pickup at the post office. Care in preparation and follow-up to each of your emails was provided for your order. I treat each of my partners, subcontractors or not, with great respect. The two people I spoke to on the phone at Part Dieu assured me that a simple proof of identity is sufficient. If my logistics partner was unable to respond to your initial request for a relay, I am sorry (week of Black Friday). For the non-respect of a 48-72h deadline, it arrived late but arrived on Friday, December 6 at the post office. (Your order is available until December 17 at the relay) More than two hours of follow-up were necessary for your order. Have a joyful holiday season, Best regards, David Have a joyful end of year holiday season, Best regards, David
We use cookies for audience measurement and improving user experience.
English 