Customer reviews of DavidVanille.com – Spice Hunter

Hello Elisa,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,

Hello Pierre, Here is my last email to clearly understand the follow-up I provided for your order: Mr ......, The order was sent the day after your purchase. The relay refused my cardboard letter for shipment as they had no more space. It should be noted that the relay refuses before receiving packages when they have a large volume of arrivals. I contacted you by phone on Wednesday, December 4 to inform you of the delivery of your order to another relay (following your email). I contacted the relay this morning who indicated that they only require an ID as proof to receive your package. I have never had a case where a clerk requested another proof, otherwise, a simple call on my mobile would have sufficed to validate the pickup at the post office. Care in preparation and follow-up to each of your emails was provided for your order. I treat each of my partners, subcontractors or not, with great respect. The two people I spoke to on the phone at Part Dieu assured me that a simple proof of identity is sufficient. If my logistics partner was unable to respond to your initial request for a relay, I am sorry (week of Black Friday). For the non-respect of a 48-72h deadline, it arrived late but arrived on Friday, December 6 at the post office. (Your order is available until December 17 at the relay) More than two hours of follow-up were necessary for your order. Have a joyful holiday season, Best regards, David Have a joyful end of year holiday season, Best regards, David

Hello Gilles, As I replied to you by email, my selections have a rare intensity thanks to a long aging. We can always do a simple demonstration. Take 1 kg of extraction vanilla (Papua extraction type or Bourbon Gold aged) and the same quality in development at 35% humidity (which is 50% fewer pods per kg but much larger because more humid). Ask your client for the best. The preference will always go for the extraction vanilla not yet fully aged. Should I sell a more humid vanilla to my clients, highlight a softer price per kg and offer it as black vanilla? Of course not. It is difficult to explain that a well-humid and large vanilla is not necessarily a guarantee of quality. Too often, vanillas sold as black vanillas are vanillas that lack aging with a humidity rate that decreases in a few days. Currently, the kg of vanilla is negotiated around $600-700. To guarantee you aged vanillas in the long term, David Vanilla will focus on purchasing extraction vanilla as in the photo. Extraction vanilla, pods much drier than black vanilla, an intense nose. Today, what was previously despised by the market is part of the noblest lots. Obviously, there are many more pods in a kilo of extraction vanilla than in a kilo of so-called black vanilla. This will allow me to maintain an attractive pod/price ratio for my loyal private and professional clients. The most important: the ratio of vanillin content to dry matter is much higher than that of black vanilla regardless of its origin. Vanilla pods thus offer a more pronounced and