Customer reviews of DavidVanille.com – Spice Hunter

Hello Frédérique, You benefited from a 10% discount thanks to a promo code but also from FREE shipping. At the same time, you accumulated 5% of your cart on your loyalty account for your next order. We no longer send gifts because many customers were not satisfied with them. The new loyalty program allows us to thank our customers' loyalty but especially to let them choose a pleasure gift for the next order. You just need to convert your balance in your customer area to benefit from it. We do our best for our customers but must remain profitable to continue the adventure. Thank you for your understanding. Looking forward to it, David

Hello, allergens are highlighted as required ;-) Looking forward, David

Hello, Here is the description of the 40 vanilla pods (see product sheet) that you got on promotion for only 35.24€ or 0.88€ per pod. The red vanilla pods from Uganda are drier than other qualities, but they are also rich in vanillin. This means they contain a higher concentration of vanillin, which is responsible for the characteristic flavor and aroma of vanilla. We invite you to rehydrate these vanilla pods in a bit of alcohol to triple their volume and preserve them for years (see dark photo = rehydrated, light = upon receipt before rehydration). Some pods may be split as they were picked in over-ripeness on the vanilla plant (peak of vanilla aromas). Here, once again, it is not the visual we look at but the aromatic quality of the batch and the exceptional result in recipes. https://www.davidvanille.com/fr/gousses-de-vanille/571-8112-gousses-de-vanille-rouge-ouganda-m-mont-elgon.html#/230-quantite-40_gousses Thank you for your understanding, Looking forward, David

Hello Marie-Christine, We have created new tasting formats of 20g or 25g depending on the references. When sending 100g, we send 4 bags based on 25g. The price of packaging has tripled in 3 years, we wanted to simplify it so that it is recyclable, airtight, and always meets food standards. The result is that we can offer teas at very attractive prices so that our customers can discover our collection. The red vanilla pods are dry vanilla pods that need to be rehydrated to develop their aromas. This same vanilla represents 90% of the world's vanilla sales (clients such as flavorists, ice cream makers, etc.) We will soon offer glass packaging so that our customers can have a choice. Thank you for your understanding. Looking forward, David

Hello Joël, You purchased downgraded vanilla, which is completely normal. At the same time, this allows for about 50 pods for only €19.99 (degressive rates). Thank you for your understanding, Looking forward, David

Hello Marie, You bought 20 pods of: RED BOURBON VANILLA SPLIT FROM MADAGASCAR M "SAMBAVA". The pods are overripe and as described in the title split. Thank you for your understanding. Looking forward to it, David

Hello Laurent,
Thank you sincerely for your feedback. We will always have our historical doypack bags for our vanilla pods and our premium products but we have to simplify the bags as it is impossible to accept price increases.
If necessary, we would have had to significantly raise our prices and our customers, although loyal, would not have been able to continue to support us.
At the same time, to accompany this choice, we will soon offer attractive jars or gifts to store my selections in your kitchen.
Thank you for your understanding,
Looking forward,
David