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Rating: 4 out of 5
Serious site, good products, fast delivery
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Delivery as expected, very decent product, good quality-price ratio
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Rating: 4 out of 5
Fast delivery. No problem.
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Rating: 4 out of 5
Site quite easy to access.
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Rating: 3 out of 5
The Bourbon Vanilla variety you sell is of poor quality, For proof, I made a pastry cream (300 mm of milk infused with a whole pod) the taste is almost non-existent? Cream for Baba same.....? For a Pastry companion, I know what good vanilla is without having traveled the world but the Tour de France. Looking forward to your comments.... Awaiting your response
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Response from DavidVanille.com – Spice Hunter
Hello,
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
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Rating: 3 out of 5
See my email addressed to David Vanille
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Response from DavidVanille.com – Spice Hunter
Sir,
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
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Rating: 3 out of 5
I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!
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Response from DavidVanille.com – Spice Hunter
Hello Grégori,
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
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Rating: 4 out of 5
Poor quality vanilla
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Response from DavidVanille.com – Spice Hunter
Hello,
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
What is quality vanilla please? Our pods are superb, we do not understand.
Thank you in advance,
David Vanille
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Rating: 3 out of 5
the quality of the pods is really superb but I was given damaged pods torn at the top
I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
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I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
Response from DavidVanille.com – Spice Hunter
Hello,
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
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Rating: 4 out of 5
The navigation is good
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Rating: 3 out of 5
Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.
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Rating: 4 out of 5
Clear site, maybe lacking additional information on product traceability
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Rating: 4 out of 5
Nothing to report. Clear and easy to access
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Rating: 3 out of 5
Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.
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Response from DavidVanille.com – Spice Hunter
Hello Hans,
Your product total (excluding promotion) was €64.29 and €6.90 for shipping fees.
Therefore, the saffron was not offered because the total was not €69, nor the shipping fees.
We have just refunded the shipping fees to your card. A box of saffron will be graciously offered to you with your next order. You will need to leave a message for David for this gesture.
Thank you for your understanding.
Looking forward,
www.DavidVanille.com
Your product total (excluding promotion) was €64.29 and €6.90 for shipping fees.
Therefore, the saffron was not offered because the total was not €69, nor the shipping fees.
We have just refunded the shipping fees to your card. A box of saffron will be graciously offered to you with your next order. You will need to leave a message for David for this gesture.
Thank you for your understanding.
Looking forward,
www.DavidVanille.com
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Rating: 4 out of 5
great
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Rating: 4 out of 5
Very little to say about the service: fast, efficient. Only downside: not specifying the reason for the promotion on the beans.
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Rating: 4 out of 5
Fast delivery. Impeccable product packaging. The quality of the products seems to be there. Thank you
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Rating: 3 out of 5
Perfect navigation on the site, fast delivery even just before Christmas, extremely disappointed by the 'intense' vanilla powder. The other products meet my expectations.
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Rating: 3 out of 5
Simple site to use
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Rating: 4 out of 5
Quality products. Very reasonable prices
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Rating: 3 out of 5
Nice site, happy to find so much choice, unfortunately there was an error, the delivered product does not match the ordered product... and David is unreachable, impossible to contact by email, phone, SMS,... too bad
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Rating: 4 out of 5
Quality of service and product is top. Plus, there are preservation tips
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Rating: 4 out of 5
Very good, order received with a longer delay than expected (8 days) but I was informed beforehand. Also good the SMS with photo to verify the order
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Rating: 4 out of 5
Package well received
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Rating: 4 out of 5
Loyal customer for the quality of the products and the professionalism of the customer service
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Rating: 4 out of 5
Very good products. I recommend
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Rating: 4 out of 5
Very satisfied with my order as usual, superb products, too bad Santa Claus didn't give me a nice David Vanilla bag.. Merry Christmas
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Rating: 4 out of 5
Happy because arrived very quickly at my home
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Rating: 4 out of 5
Nothing to say about the site's navigation. However, it would be interesting to have more delivery options, especially for 'small' orders.
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Rating: 3 out of 5
I am disappointed with this second order the vanilla pods are dry
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Rating: 4 out of 5
Great for a first time
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Rating: 4 out of 5
Very good quality, very satisfied
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Rating: 4 out of 5
Despite a delayed delivery, the products were delivered quickly thanks to the top-notch tracking from the team. Product very well protected and of very good quality
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Rating: 4 out of 5
Very user-friendly site, no issues with my order. A downside just for Colissimo, change of pickup location, but no information on the new relay, in short, 3 lost days.... David was not to blame and kindly answered my questions. I recommend this site, and thank you for the nice attentions, but I won't reveal them....
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Rating: 4 out of 5
Your site is good
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Rating: 4 out of 5
Good vanilla, too bad the tonka bean was missing from my package
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Rating: 4 out of 5
Nice discoveries... order delivered quickly and well packaged
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Rating: 3 out of 5
Always happy so far with my purchases at David Vanilla, big disappointment with my last order, one item is missing (forgetfulness?) I contact customer service from the site, not a word of apology or anything just a proposal for a refund or sending in my next order, I must say that the nice note in the package 'order treated as if it were for a friend... etc...' is not quite in line with the customer service response, sending my box of saffron in a simple letter would have been enough to fully satisfy me and I find it somewhat normal to send the missing item when ordering for 50 euros on the site. But apparently that corresponds to 'the specifications'. I wish all customers not to experience my disappointment. However, nothing to complain about, I was refunded but I would have really preferred a commercial gesture in the sense of simply sending me the initially ordered item that was not in the package.
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Rating: 4 out of 5
I appreciated the care taken in following my order as well as the quality gifts accompanying it.
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Rating: 4 out of 5
missing 50 grams of banded wood not received!
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