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Rating: 4 out of 5
My order arrived quickly and was in accordance with what was expected. I am very happy for this first one.
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Customer reviews of DavidVanille.com – Spice Hunter
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 20 691 published reviews
Summary of reviews
The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Very satisfied, the order was delivered quickly and it met my expectations. The packaging in zip bags is ideal for preservation.
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Rating: 3 out of 5
No opinion
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Rating: 4 out of 5
Not having a computer, I check the site on my phone and it gives a slightly long dropdown menu but still easily accessible.
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Rating: 3 out of 5
I took Madagascar vanilla pods and found them not very generous as there was little vanilla to extract.
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Response from DavidVanille.com – Spice Hunter
Hello Emma,
You chose Madagascar Bourbon Gold vanilla pods size M 14-15cm.
I invite you to order longer pods next time, size L 16-17cm.
Have a great day,
Looking forward,
David
You chose Madagascar Bourbon Gold vanilla pods size M 14-15cm.
I invite you to order longer pods next time, size L 16-17cm.
Have a great day,
Looking forward,
David
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Rating: 4 out of 5
the header takes up too much space
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Rating: 4 out of 5
The site is well made, orders are fast and well packaged, too bad your best sellers are out of stock (pack of 10 more advantageous than buying in packs of 2).
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
Very good quality of products.
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Rating: 4 out of 5
Very clear site, easy navigation, therefore attractive!
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Rating: 3 out of 5
Delivery time very long due to COVID-19: more than 3 weeks. Not very friendly support from David Vanilla when I asked to expedite the delivery with the post office.
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Response from DavidVanille.com – Spice Hunter
Hello Hervé, When I receive this type of message from my clients, you are right, I am not friendly ;-) Hello, I still have not received my last order. Can you inform me of its reception date please. It is starting to take a long time, if it has not arrived by Wednesday, I ask you to proceed with the cancellation of this last one and the full refund increased by the amount of my order. Awaiting your response, Best regards, Here is my response to your email: The national posts and logistics platforms are closed until Wednesday morning. The staff is reduced by 70%. You can refuse the package upon arrival. It will be returned to my workshop. According to my T&Cs, a fee of €10 will apply for returns. Thank you in advance for your understanding, Customer: Hello, No delivery, this costs me €10, I do not quite understand your response. Is this the commercial policy of David Vanilla that I should widely communicate on the web and social networks? For a first trial on your vanilla and pepper ordering site... Best regards, Us: Hello Hervé, Your order is being delivered. If a refusal is made for x reasons, according to our T&Cs, a fee of €10 (delivery, preparations) will be charged. I leave you to communicate about our policy. Please note that any infringement of our brand will be followed up.
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Rating: 4 out of 5
The site is very good
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Rating: 4 out of 5
Clear site, fast shipping, good communication, little gifts included in the package but this time, the package was a rigid envelope and it was open...
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Rating: 4 out of 5
Reception a bit long, but it is due to the current delivery conditions, independent of your will.
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Rating: 4 out of 5
Very satisfied with this first order, I will reorder without hesitation. Package received within 2 days and well packaged, very satisfied on this point. I used the first pods to make vanilla ice cream, there was a nice vanilla scent upon opening the bag and the result, the ice cream was sufficiently flavored. I might take the larger size for the next order.
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Rating: 3 out of 5
Order arrived in good condition.
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Rating: 4 out of 5
The pods are very dry but tasty
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Rating: 4 out of 5
Excellent
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Rating: 4 out of 5
very beautiful pods
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Rating: 4 out of 5
Fast shipping. Product not yet used but the pods look beautiful
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Rating: 4 out of 5
Order received very quickly, well packaged. Pleasantly surprised to receive a text with a photo of my products before shipping. Products received very well packaged.
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Rating: 4 out of 5
As for everything related to 'DAVID VANILLE': perfect, the delivery leaves something to be desired: appointment on Wednesday, delivery on Tuesday, when of course, we were not expecting it and therefore absent, package given to a neighbor without leaving a note in the mailbox, I had to go to the delivery site to see that they had left it with a neighbor... on Thursday.... But other than that, delighted with the quality of the spices! I will order again...
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Response from DavidVanille.com – Spice Hunter
Hello Richard, Thank you sincerely for your feedback. The delivery via DHL express was received less than 24 hours after the order was sent. I contacted DHL Lyon to notify them of your comment after checking the tracking of your order. We apologize for this inconvenience that caused you to lose 2 days on the delivery date. Have a great day, Looking forward, David www.davidvanille.com
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Rating: 4 out of 5
Good reception, received quickly and well packaged. Pods well supplied and smell good. Recommended. I will order with my eyes closed.
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Rating: 4 out of 5
Order received on time... Products of quite good quality...!!
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Rating: 4 out of 5
Over-marketing is not necessary!
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Response from DavidVanille.com – Spice Hunter
Hello André, Please tell me what you mean by over-marketing. Have a good day, David
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Rating: 4 out of 5
Delivery as promised on time, well packaged.
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Rating: 4 out of 5
Order received well, on time... Good quality products!! If I took time to respond, it's because I needed a little time to discover and form an opinion on the products I ordered. So, the only small advice I would give you is to wait a few days (between 7 to 15 days) before sending this review request, so that people who ordered have time to use your products.
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Rating: 3 out of 5
Efficient site but lacks identity
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Response from DavidVanille.com – Spice Hunter
Hello Gaetan,
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
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Rating: 4 out of 5
Products conform to my expectations, fast delivery.
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Rating: 4 out of 5
Superb service, product very well packaged and received quickly.
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Rating: 4 out of 5
The vanillas seem very fragrant and of good quality, I don't quite grasp the difference between aged and non-aged ones, I imagine it is subtle but based on the descriptions on the site I expected something more pronounced, but this remains a detail I am very happy with my products
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Rating: 4 out of 5
overall good!
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Rating: 4 out of 5
Easy, pleasant
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Rating: 4 out of 5
Very satisfactory order regarding the products, very interesting explanations but the site is a bit confusing
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Rating: 4 out of 5
Order received meets my expectations, perfect vanilla
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Rating: 4 out of 5
Package received in perfect condition 48 hours after my order; Nothing to complain about.
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Rating: 4 out of 5
I discovered this site very recently and browsing it was very interesting because, except for the vanilla from Reunion (where I had the chance to get to know it during a stay), I was unaware of the richness of the spice world. My order was delivered quickly, well packaged. This is probably why opening the package was an opportunity for a real bouquet of both sweet and spicy scents. If I didn't give a fifth star, it's simply because I haven't tested all these spices, some of which are unknown to me.
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Rating: 4 out of 5
Good quality but I prefer fat pods not yet dry The taste is there I recommend
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Rating: 4 out of 5
This time it's very good, the large ones are very good, thank you.
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Response from DavidVanille.com – Spice Hunter
Hello Geneviève,
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com and the quality of my spices.
I hope you will order again soon ;-)
Have a great day,
Looking forward to it,
David: Your spice seeker, the best of plantations.
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com and the quality of my spices.
I hope you will order again soon ;-)
Have a great day,
Looking forward to it,
David: Your spice seeker, the best of plantations.
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Rating: 4 out of 5
Nothing to report. Fast delivery, good packaging.
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Response from DavidVanille.com – Spice Hunter
Hello Hélène,
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com and the quality of my spices.
I hope you will order again soon ;-)
Have a great day,
Looking forward to it,
David: Your spice seeker, the best of plantations.
Thank you sincerely for taking the time to leave a review on www.DavidVanille.com and the quality of my spices.
I hope you will order again soon ;-)
Have a great day,
Looking forward to it,
David: Your spice seeker, the best of plantations.