The store consistently delivers fast delivery and careful packaging, ensuring orders arrive quickly and in good condition. Customers highlight a broad and varied selection, with many praising the authentic flavors of the spices and the superb fragrance of vanillas, peppers, and pralines. Product quality is repeatedly emphasized across multiple categories, with mentions of excellent quality, top-tier packaging containers, and reliable, repeatable results in cooking. The overall experience is described as friendly and efficient, with happy customers returning for repeat orders and noting favorable prices and value.
We only received 18 pods instead of 20 which is not a big deal in itself. I was less pleased with David Vanille's reaction to this error: not a word of apology and simply we will add 2 to the next order.
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Response from DavidVanille.com – Spice Hunter
Hello Arielle,
We count the pods twice before shipping and sent a photo of the number of pods sent at departure. Even though we were surprised, we offered to send you 2 additional pods.
Our customer service responded quickly to your request.
Thank you for your understanding,
Looking forward,
David Vanille
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2021
An alphabetical classification would be appreciated
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2021
Pleasant site, correct delivery but I will not order again because there is still an anomaly in this order see below ANISE GREEN
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
Perfect, fast, top products, nice pen even though I would have preferred a sample of products lol. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2021
The products are of good quality. The delivery is fast.
The communication is poor. No responses to my questions at all.
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Response from DavidVanille.com – Spice Hunter
Hello Nathalie,
We just checked our emails and customer service messages via the site: no messages.
How did you contact us please?
Thank you in advance,
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Half of the pods are very small and dry. Almost nothing to scrape off. It might be the variety that causes this, but I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2021
A 2kg bag of coconut sugar arrived torn, I contacted Davidvanille who never got back to me. I am surprised. The products are of quality but this lack of attention is surprising.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2021
Did not receive my entire order and in response, I am told that what is missing (2 pods) will be sent with my next order! This is not normal!!
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Response from DavidVanille.com – Spice Hunter
Hello,
Back from my trip, I just checked your order and the counting of the pods via our photos taken during preparation. I count 40 pods.
Can you please check again?
Thank you in advance,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
My order arrived damaged and part of a product was lost, and I received no response from David Vanille despite two reporting messages. Otherwise, fast delivery and products conforming and of quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2021
Error in delivery, but very serious in handling this error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
I sent you an email regarding my order, I ordered basil and there is thyme instead??? Thank you for your response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2021
The 10 vanilla pods plus 10 vanilla pods were much smaller than 20 vanilla pods plus 20 vanilla pods. Not satisfied with this size.
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Response from DavidVanille.com – Spice Hunter
Hello Lauriane,
We have included dry vanilla pods +10cm as planned in your order.
Some are 16-17cm and others 12-13cm, it's true. If everything was in 10cm, it would have been uniform but of lesser quality.
Thank you for your understanding,
Best regards,
David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
The problem is that the quantity was not correct, there were only 39 pods and not 40, for a first order it's not great.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
The site is very good, the delivery time too... BUT... when I opened the package, I noticed that the vanilla powder bag was open, unsealed, and the powder had spilled in the package!!! The pod bag was closed but not sealed??? Too bad!... a relationship that starts badly!! To be continued??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
The package arrived apparently in good condition, but coconut sugar was found outside the package. Upon opening, the coconut sugar bag was open and there was sugar everywhere inside.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
disappointed because my two Tahitian vanilla pods are shriveled? Is it because I ordered only two pods??? I don't know, because I sent an email, but no response to my question???
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Response from DavidVanille.com – Spice Hunter
Hello, We do not make any distinction between a customer who orders one pod or forty. The vanilla will always come from the same batch. Did you receive our gift? Have a joyful holiday, Best regards, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Hello.
The vanilla seems to be of good quality and in line with the selling price. The pepper as a gift is appreciated. The delivery, nothing to say... so why 3 stars? When you order 20 pods + 20 free and there are 38 pods in the package (I counted 3 times), you think that the count is not right...
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Response from DavidVanille.com – Spice Hunter
Hello Bertrand,
I just checked the photos of the order preparation and the counting of the pods, everything seems fine on our side. I am very surprised that you did not take the time to contact our customer service.
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The site is good, the delivery too,
I liked less the 10g of wild pepper delivered when I ordered and paid for 50 grams!
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Response from DavidVanille.com – Spice Hunter
Hello Yves,
We apologize for this error and have OFFERED you a voucher of 15€ as agreed by phone.
Have a joyful holiday,
Looking forward,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2020
Hello, I am disappointed with the cancellation of my order... I took the time to ask if the packages were indeed sent internationally. I was told yes, but without being informed of the limits. Once the order was placed, I received the refund. It's strange... I was the one paying for the shipping. In any case, thank you for the quick refund. Have a nice day!
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Response from DavidVanille.com – Spice Hunter
Hello *********,
Thank you for your feedback. The minimum order fee for Europe is 24.90€.
The shipping costs do not cover all of our preparation costs, which explains our policy.
Thank you for your understanding,
Looking forward,
David *******
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
One mistake: I received pink berries instead of the juniper berries I ordered. The pink berries are of excellent quality, but they cannot replace juniper berries in sauerkraut.
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Response from DavidVanille.com – Spice Hunter
Hello, We offered you two solutions: a refund or a shipment with your next order. You preferred the refund which was made within 5 minutes of receiving your email. The Pink Berry Pearls were offered to you :-) Please excuse us once again for this order error. Looking forward to hearing from you, David Vanilla.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2020
Very well packaged, delivery just as good although I never received an email saying my package had arrived at the pickup point.
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Response from DavidVanille.com – Spice Hunter
Hello Catherine,
I just checked, an email was sent to you on Tuesday the 27th at 00:49 by Colissimo, the site indicates 'email opened'.
Here it is in copy:
Hello,
Your Colissimo No. 6M1767978..... entrusted to David Vanille is on its way.
It is currently in transit on our logistics platforms to be delivered to you on Wednesday, October 28, 2020*.
As soon as your package arrives at the pickup point or at the Pickup Station you chose, you will receive an email indicating where and how to collect it.
I am sorry if you did not read it.
Have a great weekend,
Best regards,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2020
The vanilla is dry and not very fragrant
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Response from DavidVanille.com – Spice Hunter
Hello Baptiste, Thank you sincerely for your feedback, here is the vanilla you chose: Description: 80 pods of Dry Vanilla 10-13cm S - Papua New Guinea Category: vanilla-pods The dry vanilla is not a wild gourmet vanilla. It is recommended for making arranged rum and homemade extract mainly. You will have a better idea of its quality by making a syrup after maceration. Looking forward, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2020
Error on the order, some products were missing and since they do not resend the missing products. I would have to place another order and pay the shipping costs which are quite high. Otherwise good products.
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Response from DavidVanille.com – Spice Hunter
Hello Nicolas, Please excuse me for this order error. As stated in my T&Cs, I offer either a refund which was your case or resending the missing products with a future order along with some gifts. Have a great day, Best regards, David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
TOO BAD A LOT OF OUT OF STOCK
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Response from DavidVanille.com – Spice Hunter
Hello Laurent,
Thank you for your feedback. I am currently in summer clearance, hence the out of stock of several references.
Have a nice day,
Looking forward,
David
www.davidvanille.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2020
Many items unavailable.
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Response from DavidVanille.com – Spice Hunter
Hello Bruno,
Thank you for your feedback. The shortages are due to current stock depletion on vanilla pods and spices.
Thank you for your understanding,
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2020
Always very fast for delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
Lack of filters to make choices by price, or quantities, or size, but otherwise very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2020
Hello, I ordered about ten pods, apart from two or three nice pods, the others are mediocre, not fleshy, flat, rather disappointed, I will not order again.
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Response from DavidVanille.com – Spice Hunter
Hello,
I just looked at the tracking of your order and the photos of the vanilla sent.
The pods are mostly 17cm, the pods are beautiful and fleshy.
The moisture content of a vanilla pod is not an indicator of quality (32% for your vanilla). The vanillin content, the aromatic amplitude, the result in pastry is the most important.
If I show you the same vanilla, the same batch at 36%, do you think the quality will be better?
Your resulting vanillin content will be lower as it correlates with moisture/vanillin/batch.
Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2020
No opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2020
I took Madagascar vanilla pods and found them not very generous as there was little vanilla to extract.
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Response from DavidVanille.com – Spice Hunter
Hello Emma,
You chose Madagascar Bourbon Gold vanilla pods size M 14-15cm.
I invite you to order longer pods next time, size L 16-17cm.
Have a great day,
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2020
Delivery time very long due to COVID-19: more than 3 weeks. Not very friendly support from David Vanilla when I asked to expedite the delivery with the post office.
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Response from DavidVanille.com – Spice Hunter
Hello Hervé, When I receive this type of message from my clients, you are right, I am not friendly ;-) Hello, I still have not received my last order. Can you inform me of its reception date please. It is starting to take a long time, if it has not arrived by Wednesday, I ask you to proceed with the cancellation of this last one and the full refund increased by the amount of my order. Awaiting your response, Best regards, Here is my response to your email: The national posts and logistics platforms are closed until Wednesday morning. The staff is reduced by 70%. You can refuse the package upon arrival. It will be returned to my workshop. According to my T&Cs, a fee of €10 will apply for returns. Thank you in advance for your understanding, Customer: Hello, No delivery, this costs me €10, I do not quite understand your response. Is this the commercial policy of David Vanilla that I should widely communicate on the web and social networks? For a first trial on your vanilla and pepper ordering site... Best regards, Us: Hello Hervé, Your order is being delivered. If a refusal is made for x reasons, according to our T&Cs, a fee of €10 (delivery, preparations) will be charged. I leave you to communicate about our policy. Please note that any infringement of our brand will be followed up.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2020
Order arrived in good condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2019
Efficient site but lacks identity
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Response from DavidVanille.com – Spice Hunter
Hello Gaetan,
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2019
Mobile version not very user-friendly
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Response from DavidVanille.com – Spice Hunter
Thank you sincerely for your order, your feedback, and your encouragements ;-) I will do my best to improve the mobile version.
Have a great day,
Looking forward,
David
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2019
I would give 5 stars if the shipping costs were not so high....
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Response from DavidVanille.com – Spice Hunter
Hello Anne,
Thank you sincerely for taking the time to leave a review. My shipping costs for Belgium are €11.89 with DHL express delivery. They are FREE from €149 in Europe.
To give you a comparison, sending a 1kg package via colissimo without signature is €15.05 (post office rates). My goal is to offer a premium service at the best price.
It would be possible to offer deliveries with relay solutions (delivery in 5 to 7 days) at a lower price but I am not interested because the service is not comfortable for my customers and the tracking is random.
You had already contacted me on July 13 to inform me that my shipping costs were too high, I then proposed FREE delivery in Europe from €149 instead of €199 previously. I am listening to my customers and doing my best to meet their expectations.
Thank you in advance for your understanding,
Have a great week,
Looking forward to it,
David Vanille: your spice seeker.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2019
During another order from another supplier, I appreciated the packaging in a glass tube. What is this very nice jute bag supposed to be for??
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Response from DavidVanille.com – Spice Hunter
Hello Pierre,
I am very surprised by your opinion but remain open to every remark. I just looked at the MMS sent during your order. The pods are stabilized at 32-35% humidity, the notes are intense: cocoa, caramelized, indulgent, vanilla. Length of the pods 16-18cm. A humid vanilla at +35% is not a quality factor but rather the opposite.
The jute bag is simply "a gift offered" to keep the hermetic sachet protected from light and optimize the preservation of your Bourbon Gold vanilla pods from Madagascar.
Thank you in advance for your understanding,
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2019
I really like certain parts of the site that clearly show the seller's passion and make you want to read everything. I like less the navigation as a buyer, I have trouble finding my bearings. I also like less the price fluctuations. We are sold a 20% discount on pre-order and a month later, without discount, it's cheaper than pre-order, discount included. And I regret the disappearance of other spices from the site.
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Response from DavidVanille.com – Spice Hunter
Hello Laure, Thank you for your feedback. I have renegotiated all my prices with my vanilla collectors with a 'transparent' newsletter to inform my clients. To accurately meet my clients' needs, I have created a format of 10, 20, and 40 pods for Bourbon Gold vanilla from Madagascar, Papua New Guinea, Uganda and only offer vanilla in 500g format beyond that. Please note that spices will return in a few months. Expect to discover 'off the beaten path' spices starting in September. It was impossible to manage all the sourcing, sampling, importation, control, promotion, sales, and shipping in a 24-hour day at the beginning of this year. Thank you for your understanding, Looking forward, David Vanilla
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2019
Very ergonomic site, simple with beautiful photos. I really appreciated the documents on vanilla, the many informations, David's journey, and the willingness for a fair approach.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
Simple enough clear
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Response from DavidVanille.com – Spice Hunter
Hello Marie Line,
You rated the spices and overall review between 2 and 3/5. Could you please explain your opinion in more detail?
Thank you in advance,
Best regards,
David Vanille
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2018
Maybe put the information on the vanilla year with the pods for sale with a 'learn more' button.
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Response from DavidVanille.com – Spice Hunter
Hello Audrey, The information is available to the left of the photos and below. Each site has a different ergonomics. I chose simplicity. Spices and vanillas that go off the beaten path, a simple site that resembles me, a fluid ergonomics. Thank you in advance for your understanding, Looking forward, David Vanilla.
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