The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.
Not disappointed by the products ordered but disappointed because I was not warned of the arrival of the parcel at the relay point. After phoning you, the person I spoke to told me that this was normal as I had chosen the cheapest delivery option, so there was a longer delay. For the record, I didn't choose any carrier because the price of my order meant free delivery. What's more, there's no tracking number, which is a real shame! However, I will certainly recommend other items but next time it would be nice to have a faster delivery. 5 days with only 1h30 drive separating us is a lot.
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Emmanuel B.
Rating: 3 out of 5
following a purchase from 01/08/2023
The three-star rating corresponds to the fact that the hooks (4boxes) were loose in the boxes and that 6 hooks have damaged tips. Perfect service and shipping.... Sincerely
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Piet B.
Rating: 1 out of 5
following a purchase from 28/07/2023
will be emailed back but get nothing back wrong lifer done but now nothing heard I find very strange
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Cyrille S.
Rating: 1 out of 5
following a purchase from 11/07/2023
Preparation and dispatch on time. Parcel arrived at the depot 2km from my home. It took GLS 9 days to deliver. As this is not the 1st time I've had delivery problems, would it be possible to have the choice of another carrier for home delivery? Like dpd or dhl for example Thank you.
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Patrick B.
Rating: 3 out of 5
following a purchase from 22/07/2023
Correct delivery. Good quality product
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Jean-René T.
Rating: 3 out of 5
following a purchase from 08/07/2023
Delivery missed at first, caught up later... product conforms...
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Benjamin C.
Rating: 1 out of 5
following a purchase from 18/07/2023
Did not receive my order
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Norbert H.
Rating: 2 out of 5
following a purchase from 17/07/2023
Thick all right and now to catch fish
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Juan V.
Rating: 3 out of 5
following a purchase from 13/07/2023
Order of more than 110 euros well received, too bad the cakes were missing, after complaint it should be back in order.
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Yves P.
Rating: 3 out of 5
following a purchase from 13/07/2023
I received my package a package was torn all scattered in the box
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Younes K.
Rating: 2 out of 5
following a purchase from 08/07/2023
The tip of the cane broke when I tried to use it.
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Daniel C.
Rating: 1 out of 5
following a purchase from 10/07/2023
Over a week and still no parcel
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Johny V.
Rating: 1 out of 5
following a purchase from 09/07/2023
top
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Torrent F.
Rating: 3 out of 5
following a purchase from 11/07/2023
Product not tested but packaging very and too light. I ordered 4 cans of 5 liters of molasses, the box arrived completely exploded. You must make an effort in this area. Otherwise, the delivery time was just right.
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Pierre F.
Rating: 1 out of 5
following a purchase from 10/07/2023
Error in my order, I received a product that I had not ordered.
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Jan V.
Rating: 1 out of 5
following a purchase from 03/07/2023
order late 3-7 ordered and 7-7 in not normal
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David R.
Rating: 2 out of 5
following a purchase from 01/07/2023
Unfortunately, the order is missing an item.
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Johan J.
Rating: 1 out of 5
following a purchase from 01/07/2023
Fine everything in order
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Patrick B.
Rating: 1 out of 5
following a purchase from 30/06/2023
Could be better
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Jozef L.
Rating: 1 out of 5
following a purchase from 30/06/2023
Great service !
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Samuel F.
Rating: 1 out of 5
following a purchase from 20/06/2023
Nothing corresponds to the given imagine, long delivery, misleading title and image!
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Response from Deconinck Fishing
Hello Samuel,
We're sorry to hear about your bad experience. We are constantly working to improve our products and service. Your satisfaction is our highest priority. Please contact us if you need any further advice and we will do our best to meet your expectations.
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August V.
Rating: 1 out of 5
following a purchase from 27/06/2023
order still not received !
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Jerome G.
Rating: 3 out of 5
following a purchase from 21/06/2023
parcel received well in advance but 2 boxes of boilies burst in transit. a shame otherwise everything was fine.
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Thierry R.
Rating: 2 out of 5
following a purchase from 15/06/2023
The product received (corn gaude) is odorless...I sent the same message last week so, if redundant, ignore it.
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Stephane G.
Rating: 3 out of 5
following a purchase from 16/06/2023
Order has half long arrived
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Jean Claude D.
Rating: 2 out of 5
following a purchase from 05/06/2023
Delivery time far too long.....more than a week
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Thomas L.
Rating: 2 out of 5
following a purchase from 05/06/2023
Delivery times are respected, unfortunately one of the 4 bags was open on delivery, probably burst during transport.
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Denys T.
Rating: 2 out of 5
following a purchase from 20/05/2023
Delivery time far too long
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Eddy Q.
Rating: 1 out of 5
following a purchase from 30/05/2023
A product is missing from my order
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Response from Deconinck Fishing
Hello Eddy,
We are very sorry to hear that your order was not complete. We make sure to always provide the best service and product and are happy to correct this error. Please do not hesitate to contact us with any further questions or requests.
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Lahouillera R.
Rating: 3 out of 5
following a purchase from 29/05/2023
Hello very disappointed on the photos carbonino kids come unstuck
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Christphe D.
Rating: 2 out of 5
following a purchase from 22/05/2023
Parcel received missing item and starter pack burst in my parcel.
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Michel M.
Rating: 2 out of 5
following a purchase from 23/05/2023
This is my first order and I can't judge at the moment.
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Jacky B.
Rating: 2 out of 5
following a purchase from 24/05/2023
Order of 3 kilos of monster chenevis, fast delivery, however it is not monster chenevis and therefore baiting chenevis therefore impossible to put on the hook....publicité mensongère!!!!
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David V.
Rating: 1 out of 5
following a purchase from 24/05/2023
Packaging not great
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Response from Deconinck Fishing
Hello David, we are very sorry that the packaging did not live up to your expectations. We strive to provide quality products and service to our customers. We will look into what happened and try to find a solution to satisfy you.
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Stéphanie B.
Rating: 1 out of 5
following a purchase from 22/05/2023
I did not receive the right product. I was reimbursed but not the shipping costs. This is the 2nd time I've had a problem with my order. I'm really out of luck, even though it's a very good site and fast, friendly service.
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Response from Deconinck Fishing
Hello Stéphanie, we are sorry that your order was not to your complete satisfaction and understand the disappointment you have experienced. We pride ourselves on offering a high quality product and service to our customers, and we will do everything in our power to improve these things. Thank you again for your time and feedback.
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Luc F.
Rating: 1 out of 5
following a purchase from 21/05/2023
Batteries liver with defective priming boat
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Response from Deconinck Fishing
Hello Luc, we are always looking for ways to improve our products and provide quality service to our customers. We have been working hard to correct the problems with the primer boat and will do our best to prevent this type of situation from happening again. Please accept our sincerest apologies for any inconvenience caused.
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David B.
Rating: 2 out of 5
following a purchase from 21/05/2023
I'm disappointed with the floats and the price.
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Boucaux N.
Rating: 3 out of 5
following a purchase from 20/05/2023
Satisfactory equipment, but pay attention to the weight of the sinkers, which are much heavier than advertised. Check with a calibrated scale (+15% per shot).
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Martial M.
Rating: 1 out of 5
following a purchase from 19/05/2023
I order lures in 13 cm and receive 16 cm, again wasting time sending the product back. Second order and again a miss. 1 star for the paper
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Response from Deconinck Fishing
Hello Martial, we are sorry to read that you were disappointed with your orders. We do our best to ensure the highest possible level of service, and we welcome your feedback so that we can improve our products and services.
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Cep T.
Rating: 1 out of 5
following a purchase from 21/05/2023
Your store is fine but the delivery driver dpd sucks I ordered from you twice now and have to go get itin the parscelchop while I have been waiting at home dpd is shitty company sorry .
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