Customer reviews of Deconinck Fishing

9,6 /10

Based on 15 596 published reviews

5 13,7k 88% 4 1 195 8% 3 311 2% 2 188 1% 1 234 2%

Summary of reviews

The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.

Reviews 1, 2 and 3 stars

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Peter J.

Published on 27/05/2023 à 14h17 following a purchase from 19/05/2023

Too bad it only came with an English manual

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Eric P.

Published on 27/05/2023 à 13h45 following a purchase from 08/05/2023

Non été très déçu 3 semaine pour une petite commande de 25euro on téléphon pour demander quoi il vous dise que ça part et conclusion ces baratin car ça part plusieurs jours plus tard pas sérieux... ces très bien de faire de belles promo mes ci les commandes ne suivent pas je ne vois pas l'intérêt...je ne juré que par eux ...très déçu....je commanderai plus

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Response from Deconinck Fishing Published on 14/07/2023

Hello Eric,
We are sorry that your order was not delivered on time. We will make sure that such errors do not happen again. We continue to work hard to offer the best products and services to our customers and we want everyone who shops with Deconinck Fishing | Matériel & équipement de pêche to have a pleasant experience. We sincerely apologize again for the delay.

Ghislain Y.

Published on 27/05/2023 à 10h58 following a purchase from 17/05/2023

I am extremely disappointed by the seriousness of your establishment, it is far from being as I knew it about thirty years ago the bag of coriander burst full of coriander in the box, I would like you to know that this is the last time I order anything from you.

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Response from Deconinck Fishing Published on 27/05/2023

Hello, 30 years ago you would come and pick up your products from us, now we entrust them to a carrier. The parcel left our premises in perfect condition.
Sincerely

Frédéric L.

Published on 25/05/2023 à 04h35 following a purchase from 17/05/2023

No grouped delivery, delivery on hold. I only received 1 product out of 4 ordered...

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Etienne S.

Published on 23/05/2023 à 07h38 following a purchase from 11/05/2023

Correct delivery,as always.

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Antoine R.

Published on 22/05/2023 à 13h31 following a purchase from 14/05/2023

2 weeks of waiting still no news

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Response from Deconinck Fishing Published on 14/07/2023

Hello Antoine, I understand your dissatisfaction and sincerely apologize for the delay in delivery. We are doing our best to rectify the situation and will get back to you shortly. Thank you for your patience.

Bernard R.

Published on 21/05/2023 à 15h11 following a purchase from 10/05/2023

too long to receive the order

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Frédéric V.

Published on 20/05/2023 à 21h41 following a purchase from 10/05/2023

Good evening I sent you an email, no answer, I bought carp hooks 2 x4 and 2x6 there should be a free package, forgot to specify it and a fox bomb has trouble to close, cordially

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Anthony F.

Published on 17/05/2023 à 11h47 following a purchase from 08/05/2023

The delivery time is not respected.

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Frederic P.

Published on 16/05/2023 à 16h42 following a purchase from 18/04/2023

Delivery a little late but I am satisfied with the material I bought!

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Ruud M.

Published on 16/05/2023 à 16h36 following a purchase from 06/05/2023

Older model mill delivered than ordered

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Gabriel D.

Published on 15/05/2023 à 16h52 following a purchase from 02/05/2023

Very good

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Sébastien N.

Published on 10/05/2023 à 16h50 following a purchase from 03/05/2023

Well packaged and order received quickly

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Sylvain J.

Published on 10/05/2023 à 16h47 following a purchase from 02/05/2023

Not received

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Guillaume D.

Published on 09/05/2023 à 13h37 following a purchase from 30/04/2023

Material slightly damaged...

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Martine V.

Published on 07/05/2023 à 13h43 following a purchase from 24/04/2023

I sent you a note of complaint to which I did not receive any answer from you; in fact my package was delivered in a relay that I had not chosen at all, could you give me the reason of this change, I hope that you will answer me this time, thank you

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Response from Deconinck Fishing Published on 14/07/2023

Hello Martine,
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.

Christian D.

Published on 07/05/2023 à 11h09 following a purchase from 24/04/2023

I am satisfied with the items delivered, but the delivery was long (1 week between the order and the shipment), moreover, an item announced as available was not.

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Philippe D.

Published on 03/05/2023 à 18h16 following a purchase from 24/04/2023

Late order

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Jérôme M.

Published on 03/05/2023 à 16h13 following a purchase from 26/04/2023

Hello, I bought a Sensas Douy float with on the picture a red antenna, and this is really one of the reasons why I bought it, received with yellow antenna. Beware of the announced 24 hours shipping time: I placed my order on Wednesday morning before 09:00 am, package handed over to the carrier on Friday evening 17:00 pm !!!!! Not very serious, so I will recommend a float with red antenna, but not from Deconinck.

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Didier D.

Published on 03/05/2023 à 14h55 following a purchase from 25/04/2023

Delay in sending. Should have been sent on Wednesday, was sent on Friday.

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Denis V.

Published on 03/05/2023 à 14h15 following a purchase from 24/04/2023

Very good

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Mickael L.

Published on 02/05/2023 à 14h03 following a purchase from 13/04/2023

I am still waiting for my order. I was supposed to have it last Friday, but nothing.

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Response from Deconinck Fishing Published on 14/07/2023

Hello Mickael, we sincerely apologize for the delay in your order. We will do our best to deliver your order as soon as possible. Thank you for your patience and understanding.

Sebastien D.

Published on 01/05/2023 à 19h38 following a purchase from 29/03/2023

Delivery time not respected and very largely exceeded, not received the gift of compensation!

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Sebastien H.

Published on 29/04/2023 à 18h13 following a purchase from 21/04/2023

My chacha did not work very well the paddle in front was defective.

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Bruno D.

Published on 29/04/2023 à 13h57 following a purchase from 20/04/2023

Size too small too bad

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Laurent P.

Published on 26/04/2023 à 17h56 following a purchase from 17/04/2023

Products ok,phone staff very nice but it's a pity that the delivery tracking does not follow the order on Monday,option DPD 24/48 h,received on Saturday at the relay point ..... so rather a standard delivery

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Eddy D.

Published on 26/04/2023 à 17h21 following a purchase from 15/04/2023

very long waiting time for delivery

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Claude M.

Published on 25/04/2023 à 08h58 following a purchase from 14/04/2023

The order was dropped off in a center where I had to move to withdraw it despite my presence at home, the driver did not pass and I had paid 20€ of delivery at home.not happy at all since no refund was made.

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Guillaume L.

Published on 24/04/2023 à 07h51 following a purchase from 14/04/2023

For the first time after several orders a little disappointed ... I had to fall on the bottom of the tray, 1kg of pellet dust on 3 kgs of pellets ordered after verification ...

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Thierry H.

Published on 23/04/2023 à 19h48 following a purchase from 14/04/2023

The package of hammocks was missing in the box.

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Benoit L.

Published on 22/04/2023 à 17h39 following a purchase from 06/04/2023

Very long delivery time

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Arthur B.

Published on 22/04/2023 à 17h04 following a purchase from 14/04/2023

and the package was open on one side as if we had looked at what it was

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Mathieu B.

Published on 21/04/2023 à 08h17 following a purchase from 04/04/2023

Very disappointed, order never received! I reported it to deconinck, no answer from them!

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Response from Deconinck Fishing Published on 14/07/2023

Hello Mathieu,
We're very sorry about this bad experience. We will investigate and get back to you with a quick solution.

Gregory D.

Published on 18/04/2023 à 19h17 following a purchase from 04/04/2023

Delivery times not met

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Response from Deconinck Fishing Published on 14/07/2023

Hello Gregory,
We are very sorry that your package did not arrive on time and we understand your frustration. We do our best to ensure that delivery times are respected. Thank you for choosing Deconinck Fishing | Matériel & équipement de pêche.

Eric S.

Published on 18/04/2023 à 18h17 following a purchase from 10/04/2023

received the package but one of the products was cut and the product was spread in the package

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Alain J.

Published on 18/04/2023 à 08h16 following a purchase from 07/04/2023

The dimensions of the boxes do not take into account the external dimensions... Too bad there is no free return for unsuitable products... Lack of details on the product description. "BOX+WINDERS " STONFO .

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Michel V.

Published on 17/04/2023 à 16h32 following a purchase from 08/04/2023

parcel not recoverable in the locker of super u see to change of carrier........

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Christophe C.

Published on 17/04/2023 à 11h17 following a purchase from 06/04/2023

Hello, I did not receive the material I ordered. A black bowl and too small

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Response from Deconinck Fishing Published on 14/07/2023

Alexis L.

Published on 16/04/2023 à 14h01 following a purchase from 08/04/2023

Usually everything is fine. But the last order they were wrong size of hook ordered and the box arrived all open because too full the tape did not hold.

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Bruno D.

Published on 12/04/2023 à 07h56 following a purchase from 03/04/2023

Boxes with eches round pub they are rectangular pellet 2 package in 8 millimeters instead of 1 in 6 and the other in 8

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