Customer reviews of Deconinck Fishing

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 15 187 published reviews
5 13,3k 88% 4 1 176 8% 3 300 2% 2 180 1% 1 222 1%

Summary of reviews

Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.

Reviews 1, 2 and 3 stars

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A
ALAIN S.
Rating: 3 out of 5
following a purchase from 10/06/2021
package refused badly packed open box parts everywhere
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Sebastien V.
Rating: 3 out of 5
following a purchase from 30/05/2021
Average on the service refund pontoon order on internet not available not received and still not refunded
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bruno S.
Rating: 2 out of 5
following a purchase from 27/05/2021
good service, but no answer to a question about price difference
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Laurent H.
Rating: 3 out of 5
following a purchase from 23/05/2021
Good quality product and not too expensive. Good continuation to all the team.
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Hugo L.
Rating: 1 out of 5
the delivery was 4 days late compared to what was announced and despite the amount paid to be delivered in 48h max the debit on my account however took 24h
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Response from Deconinck Fishing
Hello, your order is gone the next day, like all websites, we are dependent on the professionalism of our carrier.
Sincerely
J
Joel B.
Rating: 3 out of 5
following a purchase from 05/05/2021
Giving a review 3 days after receiving the product is premature. What I can say is that the package arrived as expected and contained the products I had ordered. For their effectiveness I will be able to tell only when I have tried them ...
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alain M.
Rating: 3 out of 5
following a purchase from 05/05/2021
delivery too long
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Ludovic M.
Rating: 3 out of 5
following a purchase from 03/05/2021
Quickly sent but disappointed with the waders is 42 43 it fits at least 44 see more and too tight at the level of between leg in short uncomfortable 😫
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Philippe L.
Rating: 3 out of 5
following a purchase from 03/05/2021
There was an error in my order, I reported it, but no response to my complaint, hence my 3 star rating.
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Francis C.
Rating: 3 out of 5
following a purchase from 01/05/2021
Good but does not answer the questions asked
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Maurice D.
Rating: 2 out of 5
following a purchase from 26/04/2021
I have received my order but one of the items delivered does not conform to my order and, despite my emails, I still have no answer for this point for 4 days.
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DANIEL A.
Rating: 1 out of 5
following a purchase from 18/04/2021
Hello, A little disappointed because the spring under the clamp that holds the hook is twisted and therefore its operation is null.
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Christian A.
Rating: 3 out of 5
following a purchase from 18/04/2021
Lightweight, but doesn't seem very sturdy for the price. Delivery is impeccable.
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FRANCIS T.
Rating: 2 out of 5
following a purchase from 14/04/2021
Hello Well received the parcel but a box of ground glass all mouldy and maggots an open package in the box. Greetings
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michel D.
Rating: 1 out of 5
Deconinck no problem, but the carrier was not able to deliver my order because ...I don't know). The Deconinck customer service was able to send me back my order as soon as possible ...satisfied overall
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Response from Deconinck Fishing
Hello, thank you for your comment, like all websites, we are dependent on the seriousness of the deliverers who take care of our packages. We never leave a customer in the lurch. Sincerely
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STEPHEN V.
Rating: 3 out of 5
following a purchase from 27/03/2021
Order prepared quickly, good communication...From my point of view, better to order online and get the discounts -10% and -5% automatically than on the spot, no discount even when specifying that there is 10% online without asking anything😕...I don't quite understand the interest!!!
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Serge D.
Rating: 3 out of 5
following a purchase from 28/03/2021
The gas cartridges I was hoping for were screw in and I can't use them.
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Sergejs S.
Rating: 1 out of 5
following a purchase from 15/03/2021
I was sent an item that I didn't order! Not what I ordered!
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Frédéric L.
Rating: 3 out of 5
following a purchase from 10/03/2021
Fast and good service except delivery package in bad condition but nothing broken 🤭
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frederic D.
Rating: 3 out of 5
following a purchase from 06/03/2021
hello not much choice in carnivorous catfish
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jean-michel L.
Rating: 3 out of 5
following a purchase from 26/02/2021
The website is well organized, the delivery service is top notch as well as the administrative part (management of the order is followed). I am satisfied in general on the material. I'm very pleased with the quality of the products, but the description of each item is poor and we have to rely on the photo of the item. Unfortunately, the photo does not always accurately reflect the article. Cdt
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Joel F.
Rating: 2 out of 5
following a purchase from 31/01/2021
1 material not functional in the order received, moreover the quality does not seem to be at the rendezvous despite the price of this article that we find cheaper almost in all stores
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Roland L.
Rating: 3 out of 5
following a purchase from 06/01/2021
Very good trader. Delivery very late.
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seguin B.
Rating: 3 out of 5
following a purchase from 31/12/2020
Hello, I received the order but it had arrived since the 5th at the parcel post and I never received the information to go and get it. I learned that it was there when I sent you the email and you replied very quickly and I thank you for that the order almost left.
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Milivoje D.
Rating: 3 out of 5
following a purchase from 29/12/2020
Of products they have already been justified!, problems and of delivery, one delays! Out of stock!! Me ça va! I'm very pleased with the service and the quality of the product.
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Dimitri M.
Rating: 1 out of 5
following a purchase from 01/12/2020
On 3 orders 2 had problems the first I did not receive there right size of lure and have some that are missing then the second it was and the third have more than a week's delay and I ordered a rod of 230 cm I received a 110 that finish this store
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Nicolas V.
Rating: 3 out of 5
following a purchase from 08/12/2020
Problem of restocking of lures and this despite a positive information by mail. I am disappointed.
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Cécile R.
Rating: 2 out of 5
The delivery time was not clearly defined and especially not respected by the deliveryman who moreover did not warn of his 1st passage nor left a notice of passage A little disappointed with the service of the blow
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Response from Deconinck Fishing
Hello,
Your order of 7-12 at 7pm was shipped on 8-12. We did our job and thank you for your order.
Like all websites, we are dependent on the delivery quality of the companies that handle our packages.
This was not the case for you, we apologize, since you received your package on 11-12-2020.
Sincerely
O
Olivier D.
Rating: 3 out of 5
following a purchase from 30/11/2020
Satisfied with the site deconinck very responsive except the delivery postponed 2 times a little long
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MONSIEUR C.
Rating: 1 out of 5
following a purchase from 24/11/2020
Incompetent delivery service Delivery 4 days later knowing that we were asked to make an appointment for delivery on Thursday morning. A sms was sent to warn us that they could not deliver and I made an appointment for another delivery on Friday to finish my order and arrive on Saturday at 1pm.
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dirk V.
Rating: 1 out of 5
following a purchase from 14/11/2020
Very good 'just the port' quite expensive 35%.
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Cyril A.
Rating: 3 out of 5
following a purchase from 08/11/2020
Item does not correspond to the photo and description Trakker kitchen set I received two pots and a pan instead of one pot and the kettle
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vermeire M.
Rating: 3 out of 5
following a purchase from 06/11/2020
it has a package that I did not receive in 9euro50
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ALAIN S.
Rating: 3 out of 5
following a purchase from 18/10/2020
correct materials very bad description of items can do better
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RODOLPHE F.
Rating: 3 out of 5
following a purchase from 14/10/2020
the description of the articles (rods) is not precise enough lack of weight, lack of type of action, type of fishing, etc...
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Patrick D.
Rating: 3 out of 5
following a purchase from 11/10/2020
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
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Thierry B.
Rating: 1 out of 5
following a purchase from 10/10/2020
Site not serious sending of defective equipment, I warned by mail the problem to the seller but it did not see fit to answer me so 40 € for nothing
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guy T.
Rating: 3 out of 5
following a purchase from 01/10/2020
inside the damaged package
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BRUNO C.
Rating: 3 out of 5
following a purchase from 30/06/2020
strong point: fast shipping; downside: quality of items ordered very average! to see on other object! I would recommend and if dissatisfied I would change creamery
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Vincent A.
Rating: 3 out of 5
following a purchase from 22/06/2020
Product conforms to my expectations.
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