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F
Rating: 3 out of 5
Good but does not answer the questions asked
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Customer reviews of Deconinck Fishing
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 15 596 published reviews
Summary of reviews
The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
I have received my order but one of the items delivered does not conform to my order and, despite my emails, I still have no answer for this point for 4 days.
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D
Rating: 1 out of 5
Hello, A little disappointed because the spring under the clamp that holds the hook is twisted and therefore its operation is null.
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C
Rating: 3 out of 5
Lightweight, but doesn't seem very sturdy for the price. Delivery is impeccable.
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F
Rating: 2 out of 5
Hello Well received the parcel but a box of ground glass all mouldy and maggots an open package in the box. Greetings
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M
Rating: 1 out of 5
Deconinck no problem, but the carrier was not able to deliver my order because ...I don't know). The Deconinck customer service was able to send me back my order as soon as possible ...satisfied overall
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Response from Deconinck Fishing
Hello, thank you for your comment, like all websites, we are dependent on the seriousness of the deliverers who take care of our packages. We never leave a customer in the lurch. Sincerely
S
Rating: 3 out of 5
Order prepared quickly, good communication...From my point of view, better to order online and get the discounts -10% and -5% automatically than on the spot, no discount even when specifying that there is 10% online without asking anything😕...I don't quite understand the interest!!!
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S
Rating: 3 out of 5
The gas cartridges I was hoping for were screw in and I can't use them.
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S
Rating: 1 out of 5
I was sent an item that I didn't order! Not what I ordered!
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F
Rating: 3 out of 5
Fast and good service except delivery package in bad condition but nothing broken 🤭
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F
Rating: 3 out of 5
hello not much choice in carnivorous catfish
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J
Rating: 3 out of 5
The website is well organized, the delivery service is top notch as well as the administrative part (management of the order is followed). I am satisfied in general on the material. I'm very pleased with the quality of the products, but the description of each item is poor and we have to rely on the photo of the item. Unfortunately, the photo does not always accurately reflect the article. Cdt
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J
Rating: 2 out of 5
1 material not functional in the order received, moreover the quality does not seem to be at the rendezvous despite the price of this article that we find cheaper almost in all stores
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R
Rating: 3 out of 5
Very good trader. Delivery very late.
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S
Rating: 3 out of 5
Hello, I received the order but it had arrived since the 5th at the parcel post and I never received the information to go and get it. I learned that it was there when I sent you the email and you replied very quickly and I thank you for that the order almost left.
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M
Rating: 3 out of 5
Of products they have already been justified!, problems and of delivery, one delays! Out of stock!! Me ça va! I'm very pleased with the service and the quality of the product.
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D
Rating: 1 out of 5
On 3 orders 2 had problems the first I did not receive there right size of lure and have some that are missing then the second it was and the third have more than a week's delay and I ordered a rod of 230 cm I received a 110 that finish this store
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N
Rating: 3 out of 5
Problem of restocking of lures and this despite a positive information by mail. I am disappointed.
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C
Rating: 2 out of 5
The delivery time was not clearly defined and especially not respected by the deliveryman who moreover did not warn of his 1st passage nor left a notice of passage A little disappointed with the service of the blow
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Response from Deconinck Fishing
Hello,
Your order of 7-12 at 7pm was shipped on 8-12. We did our job and thank you for your order.
Like all websites, we are dependent on the delivery quality of the companies that handle our packages.
This was not the case for you, we apologize, since you received your package on 11-12-2020.
Sincerely
Your order of 7-12 at 7pm was shipped on 8-12. We did our job and thank you for your order.
Like all websites, we are dependent on the delivery quality of the companies that handle our packages.
This was not the case for you, we apologize, since you received your package on 11-12-2020.
Sincerely
O
Rating: 3 out of 5
Satisfied with the site deconinck very responsive except the delivery postponed 2 times a little long
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M
Rating: 1 out of 5
Incompetent delivery service Delivery 4 days later knowing that we were asked to make an appointment for delivery on Thursday morning. A sms was sent to warn us that they could not deliver and I made an appointment for another delivery on Friday to finish my order and arrive on Saturday at 1pm.
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D
Rating: 1 out of 5
Very good 'just the port' quite expensive 35%.
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C
Rating: 3 out of 5
Item does not correspond to the photo and description Trakker kitchen set I received two pots and a pan instead of one pot and the kettle
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V
Rating: 3 out of 5
it has a package that I did not receive in 9euro50
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A
Rating: 3 out of 5
correct materials very bad description of items can do better
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R
Rating: 3 out of 5
the description of the articles (rods) is not precise enough lack of weight, lack of type of action, type of fishing, etc...
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P
Rating: 3 out of 5
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
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T
Rating: 1 out of 5
Site not serious sending of defective equipment, I warned by mail the problem to the seller but it did not see fit to answer me so 40 € for nothing
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G
Rating: 3 out of 5
inside the damaged package
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B
Rating: 3 out of 5
strong point: fast shipping; downside: quality of items ordered very average! to see on other object! I would recommend and if dissatisfied I would change creamery
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V
Rating: 3 out of 5
Product conforms to my expectations.
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C
Rating: 3 out of 5
Packing too light open package . Poorly closed .
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J
Rating: 2 out of 5
An article does not correspond to what I had ordered. Then, what frays me enormously is the gigantic lack of choice for the articles of fishing to the carnivorous and the trout. I hope much more seriousness of the staff to prepare the packages.
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P
Rating: 2 out of 5
Fast delivery with personalized note. But I contacted the company because of a manufacturing defect of an item and no return from them.
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E
Rating: 2 out of 5
I'm very pleased with the service and the quality of the parcel, I'm sure it will be delivered to my door in the morning.
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Response from Deconinck Fishing
Thank you for your order, we are sorry for this inconvenience but like all websites, we are dependent on the seriousness of the deliverer to do his job properly. The main thing is that you have all received on time.
Sincerely
Sincerely
R
Rating: 1 out of 5
Unfortunately I received the lure but the size d under, I sent an email for the problem and never got a response or even an apology. To be avoided.
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Response from Deconinck Fishing
Hello, Smile, you received 2 decoys instead of one, you would be wrong to flee our site. Sincerely
G
Rating: 1 out of 5
The delivery time was not respected I had paid for a delivery in 24 48 hours I placed the order on April 30 I received my package on May 14 I have not even been refunded just a credit of the shipping costs
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F
Rating: 2 out of 5
Several breakage in full season fishing Product nash, lure keitec, soluble prologic. And the remainder in breakage does not remain on the order of departure Mr fp
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V
Rating: 3 out of 5
Well
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J
Rating: 3 out of 5
Package arrived
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