Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.
I am eagerly awaiting news about my order 433. Email sent with all the details and still no news at all. Order placed in April! Generally, I am very satisfied with my orders.
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Jacques A.
Rating: 3 out of 5
following a purchase from 27/07/2025
Disappointed with the hempseed sold as monster but is not: too small to put on the hook. I requested a return of the product.
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Gerard B.
Rating: 1 out of 5
following a purchase from 28/07/2025
I paid for a home delivery and I was delivered to a parcel pickup point and lost a day waiting for the delivery person to arrive who never showed up, really not satisfied at all, best regards, Gérard
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David B.
Rating: 1 out of 5
following a purchase from 19/07/2025
An error in the weight of the olives. I sent a message as soon as I received my package and I still have no news.
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Jean Jacques V.
Rating: 2 out of 5
following a purchase from 22/07/2025
Non-existent customer service when you have problems with equipment,
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Van der straeten J.
Rating: 2 out of 5
following a purchase from 22/07/2025
I had ordered 30 cm fishing line online and received 28 cm, and since it was urgent, I had to go out to change it, I still paid my shipping costs
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Renato M.
Rating: 1 out of 5
following a purchase from 23/07/2025
Broken and open plastic pellet box I suppose due to transport
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Rijn V.
Rating: 3 out of 5
following a purchase from 18/07/2025
I placed an order on Monday, July 22, and I still haven't received it. Then this morning I received a message from DPD that it would be delivered between 8:52 AM and 9:53 AM, and now it is 8:00 PM and I still haven't received it.
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Ludovic D.
Rating: 3 out of 5
following a purchase from 19/07/2025
Burst package in the packaging box.
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Zeimes J.
Rating: 1 out of 5
following a purchase from 17/07/2025
Chenvie Monster I asked how many millimeters the hemp monster was. It should be 4 to 5 mm, but the one I received was only 3 mm. I paid for two kilos at the same price as five kilos in Luxembourg.
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eric F.
Rating: 1 out of 5
following a purchase from 08/07/2025
None, deadline, shipping not met
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Alain P.
Rating: 3 out of 5
following a purchase from 08/07/2025
The order was super easy to place, however, the delivery is catastrophic! The delivery company did not deliver to the home as agreed. As a result, out of the 3 packages I was supposed to receive in 48 hours, I only received one. The store is great, even perfect, but they should consider changing the delivery method! 5* for Deconinck. 0* for DPD.
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Hervé C.
Rating: 3 out of 5
following a purchase from 21/06/2025
Delivery speed. A bit disappointed with the size of the so-called monster hemp seed, rather a starter hemp seed.
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Dominique D.
Rating: 2 out of 5
following a purchase from 20/06/2025
Hello. A bit disappointed with the quality of the lines...the filling is very basic. The cap is very fragile... Too bad for my first time online already mounted.
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Laurent C.
Rating: 1 out of 5
following a purchase from 07/06/2025
A star because I have no choice. Otherwise, there would be none. Purchase of a landing net handle with 2 elements stuck since receipt, and the customer service is not up to par. And no more news from the company. I understand why Deconinck France has closed.
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Frédéric E.
Rating: 2 out of 5
following a purchase from 17/06/2025
Very light material and of lower quality to my taste!
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Stéphane G.
Rating: 3 out of 5
following a purchase from 17/06/2025
Good site
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Christophe B.
Rating: 1 out of 5
following a purchase from 18/05/2025
I did not receive my purchase.
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Francis K.
Rating: 1 out of 5
following a purchase from 15/06/2025
The material is great, but they put a large carbon landing net in a box 2.5m long and 20 cm square, into which they added 5 packs of 4kg boilies. As a result, a long and heavy box that was crushed during transport, and I received a new broken landing net at the handle and arms. All this just to avoid using two different boxes. Poor management, lack of control, employment of idiots, I don't know, but the result is there.
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Andre V.
Rating: 3 out of 5
following a purchase from 13/06/2025
Disappointed with my order, there was no 6 mm corn peeler available, why wasn't I offered the 4 or 8 since those were in stock, and in exchange, I requested 6 mm Hallibut and was provided with 4. This is the first time I've had an issue.
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christophe D.
Rating: 1 out of 5
following a purchase from 08/06/2025
No, on an order I am missing one detector, it's 3 detectors out of 4 that I had on my order. I want you to send me the fourth detector. Thank you for letting me know. Thank you.
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José L.
Rating: 1 out of 5
following a purchase from 11/06/2025
Product that does not match the description you gave me.
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Quentin G.
Rating: 1 out of 5
following a purchase from 07/06/2025
I had to refuse the package because there was flour everywhere inside since one of the bags was cut. Thank you for your response.
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marielle S.
Rating: 2 out of 5
following a purchase from 11/06/2025
Poorly packaged, one of the bags arrived torn even though the package was not damaged externally. I sent a message to customer service, no response.
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Christophe B.
Rating: 3 out of 5
following a purchase from 07/06/2025
Happy with the purchase yes! But the delivery service is way too long... Package departing from Belgium to go to the sorting center in France to then go back to the relay point in Belgium... What a joke... Anyway, almost 2 weeks lol Temu or Ali are faster and they are on the other side of the world. Anyway, disappointed with the waiting time...
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Jean claude W.
Rating: 2 out of 5
following a purchase from 31/05/2025
Delivery error, already seen with customer service
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Sophie L.
Rating: 1 out of 5
following a purchase from 04/06/2025
PACKAGE SCHEDULED FOR DELIVERY ON FRIDAY. TOOK A DAY OFF FOR NOTHING BECAUSE NO PACKAGE RECEIVED
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DIOTTE P.
Rating: 3 out of 5
following a purchase from 01/06/2025
Error in the light antennas, I received 2.2mm instead of 3mm for float st3, too bad otherwise the rating would have been at the maximum, best regards
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martial C.
Rating: 1 out of 5
following a purchase from 01/06/2025
I have been waiting for my order for a week and still nothing received
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steven G.
Rating: 2 out of 5
following a purchase from 02/06/2025
My package arrived, my bag of corn flour was open in 2, the box was filled
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Jimmy L.
Rating: 1 out of 5
following a purchase from 02/06/2025
Not received all the right material still no news from them not cool
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Vianney B.
Rating: 1 out of 5
following a purchase from 01/06/2025
Order not received
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Éric C.
Rating: 3 out of 5
following a purchase from 20/05/2025
Not delivered to the correct address, left at a relay point
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cyril P.
Rating: 2 out of 5
following a purchase from 13/05/2025
Hello, Upon opening my package, I noticed that a liquid had leaked and spread throughout the box. Could you please tell me what the procedure is to follow in this case? Thank you in advance.
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andre B.
Rating: 3 out of 5
following a purchase from 08/05/2025
Hello, the delivery was made 20km from the intended location, the carrier is incompetent, based on reviews they have a rating of 2 and the package was damaged
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Baptiste H.
Rating: 1 out of 5
following a purchase from 01/05/2025
I received a 5-kilo bag of Chevenis that was cracked with the entire contents of the bag spilled into the box, and I have not received a response to my request for a replacement.
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Ghislain L.
Rating: 3 out of 5
following a purchase from 05/05/2025
Hello, I would like to point out that this may not be related to the store, but there is a packaging problem, two of my flour bags are punctured and flour is everywhere in the box. The method of using wire to close the bags is not suitable as it punctures or tears the packaging
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andré C.
Rating: 1 out of 5
following a purchase from 05/05/2025
I asked to return this order the day after receiving it. I am still waiting for your approval to do so!!!
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Jeremy G.
Rating: 1 out of 5
following a purchase from 19/04/2025
AFTER SEVERAL ORDERS WITH DECONINCK. I HAVE NEVER RECEIVED AN ORDER IN SUCH A CATASTROPHIC STATE AS THE ONE I RECEIVED, CARTON COMPLETELY TORN, BAG OF POWDER PIERCED, LIQUID AUDITORY OPEN. I CONTACTED CUSTOMER SERVICE, RESPONSE WITHOUT FOLLOW-UP. IT IS WITH REGRET THAT I LEAVE A NEGATIVE REVIEW, BUT WITHOUT ANY RESPONSE FROM THEM.
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Jonathan B.
Rating: 3 out of 5
following a purchase from 24/04/2025
After a long journey of my package passing through Lille, Troyes, Marseille, Troyes, I received my order more than a week later with 5 euros shipping fee. Overall a mixed experience
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