Customer reviews of Deconinck Fishing

9,6 /10

Based on 15 596 published reviews

5 13,7k 88% 4 1 195 8% 3 311 2% 2 188 1% 1 234 2%

Summary of reviews

The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.

Reviews 1 and 2 stars

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Bieke L.

Published on 18/07/2022 à 15h49 following a purchase from 11/07/2022

Discount not given, though on the site -30 percent but paid full pot

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Bruno R.

Published on 18/07/2022 à 07h06 following a purchase from 11/07/2022

Order of 11/07 still not received on 18 !!!! Very negative opinion, there will be no other order from me.

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Response from Deconinck Fishing Published on 19/07/2022

Hello, your order of the 11th was shipped on the 12th, it seems that you have postponed the delivery many times.
Sincerely
19/07/2022 12:29 Parcel in agency DPD France Agence DPD de Nuits St Georges (21)
19/07/2022 09:27 Parcel in agency DPD France Agence DPD de Nuits St Georges (21)
19/07/2022 07:59 Delivery postponed following an appointment Agence DPD de Nuits St Georges (21)
19/07/2022 06:51 Instruction : the recipient has chosen to be delivered to another address
19/07/2022 05:30 Parcel in progress Agence DPD de Nuits St Georges (21)
18/07/2022 12:42 Parcel in DPD France agency DPD agency of Nuits St Georges (21)
18/07/2022 08:06 Instruction : the recipient has chosen to be delivered to his address
18/07/2022 08:01 Predict informs you : the recipient is invited to reschedule his delivery
18/07/2022 07:57 The delivery address requires additional information DPD agency in Nuits St Georges (21)
18/07/2022 05:37 Parcel in progress Agence DPD de Nuits St Georges (21)
15/07/2022 10:25 Instruction : the recipient has chosen to be delivered to his address
15/07/2022 08:20 Predict informs you : the recipient is invited to reschedule his delivery
15/07/2022 08:14 The delivery address requires additional information DPD agency in Nuits St Georges (21)
15/07/2022 06:20 Parcel in progress Agence DPD de Nuits St Georges (21)
13/07/2022 18:38 Instruction : the recipient has chosen to be delivered to his address
13/07/2022 14:22 Predict informs you : the recipient is informed that the delivery is impossible this day
13/07/2022 14:16 Predict informs you : delivery postponed in the next working days DPD agency of Nuits St Georges (21)
13/07/2022 02:27 Parcels in progress Sorting center DPD of Beaune (121)
12/07/2022 19:12 Predict informs you : delivery dates and slots proposed to the recipient
12/07/2022 19:06 Parcel in preparation at the sender's DPD agency in Douvrin (62)
12/07/2022 16:56 Parcel taken in charge by DPD France DPD agency in Douvrin (62)
12/07/2022 16:56 Parcel taken in charge by DPD France DPD agency of Douvrin (62)

Yves M.

Published on 10/07/2022 à 20h11 following a purchase from 04/07/2022

ordered waddind shoes with felt soles and received rubber soles despite the description on the sales page several email exchanges without any real solution

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Gerard P.

Published on 10/07/2022 à 12h23 following a purchase from 04/07/2022

For a first order, a big failure. 12 kg soy flour bought, 3kg delivered .......

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Response from Deconinck Fishing Published on 12/07/2022

Hello, on more than 100 orders per day, it can happen that we make a mistake. We have shipped you the missing 6kg. Sincerely

Dominique L.

Published on 28/06/2022 à 06h03 following a purchase from 02/06/2022

Package delivered quickly but not with the right extension cord. Very bad communication from the service. One week to answer my complaint email then nothing. Total silence. Otherwise very good sign when everything goes well, but bad experience for this purchase. Really disappointed.

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Joel H.

Published on 20/06/2022 à 17h14 following a purchase from 14/06/2022

my order is missing an item and I haven't heard from you

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Rémy P.

Published on 14/06/2022 à 16h01 following a purchase from 08/06/2022

I give a review of 3/5, because the product does not meet my expectations in terms of the demonstration made on youtube. For me I tried as in the video and as on the plan and impossible to assemble it as the instructions. The only positive point is the speed and shipping of my order. I recommend this site, although the product does not meet my expectations

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Response from Deconinck Fishing Published on 16/06/2022

Hello, we will contact you this morning because your package is lost by the carrier.
Sincerely

Henrique N.

Published on 13/06/2022 à 14h21 following a purchase from 06/06/2022

PROBLEMATIC DELIVERY

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Olivier R.

Published on 08/06/2022 à 14h17 following a purchase from 01/06/2022

Packages still not received on the expected date but the money was cashed out.

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Daniel D.

Published on 30/05/2022 à 10h23 following a purchase from 20/05/2022

1 item does not match. Sent claim. No news at this time

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Hamza M.

Published on 28/05/2022 à 09h23 following a purchase from 20/05/2022

Very bad service I had bought a shimano lead bag of 10 euros I get a trakker lead bag for 7 euros back pity

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Gérald B.

Published on 23/05/2022 à 17h59 following a purchase from 15/05/2022

Poorly packed goods. Two bags of primer burst in the box impossible to see before unpacking

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Christopher I.

Published on 21/05/2022 à 16h00 following a purchase from 12/05/2022

First order and I received my broken milo kit

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Tom G.

Published on 16/05/2022 à 06h21 following a purchase from 16/04/2022

Product problem, the bait boat received was not the right one. Reactive customer service however with their error, I lost the 20% discount and the promised commercial gesture was not made.

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Paul R.

Published on 25/04/2022 à 16h26 following a purchase from 06/04/2022

Fast but the quantities do not correspond. I contacted them and they did not answer me, not very serious.

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Bastien R.

Published on 25/04/2022 à 14h44 following a purchase from 17/04/2022

Very disappointed for the moment because among my order I received a tent umbrella that was torn!!! So Jsuis very disappointed because I was supposed to go for a few days at the waterfront and unfortunately I will have to cancel and withdraw at the pond loan where I booked!!! 😡 After the care for the return of the package for the moment has been fast ,remains to see when I will be taken care of??

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Serguei T.

Published on 16/04/2022 à 06h00 following a purchase from 07/04/2022

Liguid that bought valid three less.

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Jordan V.

Published on 10/04/2022 à 12h14 following a purchase from 01/04/2022

In my order my package of primer was opened all the primer was scattered in the cardboard box I made photos but still no response from customer service

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Bernard K.

Published on 05/04/2022 à 17h32 following a purchase from 28/03/2022

Hello, material ok but primer bag cracked, probably due to transport, so all the primer spilled in the box.

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Marie-Laure B.

Published on 20/03/2022 à 15h51 following a purchase from 12/03/2022

Poor finish not watertight at the joints damage

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Menno R.

Published on 19/03/2022 à 16h44 following a purchase from 13/03/2022

Order was complete and delivered quickly. Had ordered a pair of scissors and it was partially rusted, too bad.

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Pascal V.

Published on 15/03/2022 à 12h29 following a purchase from 09/03/2022

My wades a fishing session ....the seams are already loose ...at the level of knee reinforcements ...size take two less .

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J V.

Published on 14/03/2022 à 16h35 following a purchase from 05/03/2022

Terrible delivery with GLS. If you don't walk down from the second floor fast enough the delivery guy has already left. Bill in the bus you may make a new appointment. What a worthless courier. For this reason I will never order anything through this website again.

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Marie-Anges G.

Published on 08/03/2022 à 06h27 following a purchase from 01/03/2022

I would like to send you back my order which is not suitable. What should I do?

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Benoit D.

Published on 05/03/2022 à 11h51 following a purchase from 23/02/2022

A little disappointed no ring on the floats

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Yannick L.

Published on 13/02/2022 à 18h52 following a purchase from 06/02/2022

Order well received the bag of cake stale cage feeder crushed.

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Pascal M.

Published on 30/01/2022 à 20h29 following a purchase from 22/01/2022

Lack of information and photos on the sales site

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Franck P.

Published on 09/12/2021 à 19h17 following a purchase from 26/11/2021

I am not really disappointed with the equipment but with the Deconinck site, during my last order, I received a cage feeder break I sent an email with photos and I never received an answer, it is not for the price but for the principle. I think that not responding to a customer is not professional.

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Xavier F.

Published on 02/12/2021 à 18h14 following a purchase from 20/11/2021

Too bad my polenta bag was punctured

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Pascal M.

Published on 23/10/2021 à 03h38 following a purchase from 08/10/2021

Very complicated to make purchases on the site because there is little information on the products and very few photos detailing the material The site needs to be more user-friendly and especially more explicit on the products

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Serge A.

Published on 08/10/2021 à 04h51 following a purchase from 25/09/2021

hello very disappointed, I order back lead in 40 grams and they deliver me 20 grams I make a mail and still without return of your part serge abonneau

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Sebastien L.

Published on 26/09/2021 à 02h15 following a purchase from 12/09/2021

I received the equipment very quickly but with a dent in it. I sent an email with a picture the same day I received it but no answer or return. A little disappointed but I don't regret my purchase

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Jean Luc D.

Published on 16/09/2021 à 12h47 following a purchase from 05/09/2021

Locking of the lockers hold very badly, it opens while carrying it, not satisfied

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Fabrice D.

Published on 13/09/2021 à 15h40 following a purchase from 28/08/2021

order received after 15 days instead of the immediate shipment announced, article no longer available so a different article received all this without any commercial gesture. A BIG BOF ....

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Laurent D.

Published on 12/08/2021 à 14h37

I ordered a bag with 24/48h delivery for 9€! I ordered on Friday and received it the following Thursday.

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Response from Deconinck Fishing Published on 13/08/2021

Thank you for your evaluation, your order of 30/07 at 16:14 was shipped on Monday, August 2 because there is no pickup on Saturday and Sunday. The package was delivered on Wednesday 4/08 at 16:35, so 48 hours later.
Sincerely

Bruno F.

Published on 19/07/2021 à 13h38

I received my product damaged in the packaging.broken closure, damaged angle, screw of foot which does not serve, what to do with this unusable product.cordially

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Response from Deconinck Fishing Published on 21/07/2021

Hello, we will take the station back from you. Sincerely

Fortier S.

Published on 27/06/2021 à 07h05 following a purchase from 15/06/2021

The package arrived on time but in bad condition. I hope the supplier will do something.

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Bruno S.

Published on 10/06/2021 à 10h50 following a purchase from 27/05/2021

good service, but no answer to a question about price difference

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Hugo L.

Published on 23/05/2021 à 11h28

the delivery was 4 days late compared to what was announced and despite the amount paid to be delivered in 48h max the debit on my account however took 24h

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Response from Deconinck Fishing Published on 27/05/2021

Hello, your order is gone the next day, like all websites, we are dependent on the professionalism of our carrier.
Sincerely

Maurice D.

Published on 07/05/2021 à 12h52 following a purchase from 26/04/2021

I have received my order but one of the items delivered does not conform to my order and, despite my emails, I still have no answer for this point for 4 days.

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