Customer reviews of Deconinck Fishing

9,6 /10

Based on 15 596 published reviews

5 13,7k 88% 4 1 195 8% 3 311 2% 2 188 1% 1 234 2%

Summary of reviews

The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.

Reviews 1 and 2 stars

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Daniel A.

Published on 30/04/2021 à 06h10 following a purchase from 18/04/2021

Hello, A little disappointed because the spring under the clamp that holds the hook is twisted and therefore its operation is null.

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Francis T.

Published on 26/04/2021 à 12h08 following a purchase from 14/04/2021

Hello Well received the parcel but a box of ground glass all mouldy and maggots an open package in the box. Greetings

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Michel D.

Published on 16/04/2021 à 11h17

Deconinck no problem, but the carrier was not able to deliver my order because ...I don't know). The Deconinck customer service was able to send me back my order as soon as possible ...satisfied overall

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Response from Deconinck Fishing Published on 16/04/2021

Hello, thank you for your comment, like all websites, we are dependent on the seriousness of the deliverers who take care of our packages. We never leave a customer in the lurch. Sincerely

Sergejs S.

Published on 28/03/2021 à 14h20 following a purchase from 15/03/2021

I was sent an item that I didn't order! Not what I ordered!

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Joel F.

Published on 11/02/2021 à 12h34 following a purchase from 31/01/2021

1 material not functional in the order received, moreover the quality does not seem to be at the rendezvous despite the price of this article that we find cheaper almost in all stores

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Dimitri M.

Published on 20/12/2020 à 20h18 following a purchase from 01/12/2020

On 3 orders 2 had problems the first I did not receive there right size of lure and have some that are missing then the second it was and the third have more than a week's delay and I ordered a rod of 230 cm I received a 110 that finish this store

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Cécile R.

Published on 18/12/2020 à 21h03

The delivery time was not clearly defined and especially not respected by the deliveryman who moreover did not warn of his 1st passage nor left a notice of passage A little disappointed with the service of the blow

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Response from Deconinck Fishing Published on 19/12/2020

Hello,
Your order of 7-12 at 7pm was shipped on 8-12. We did our job and thank you for your order.
Like all websites, we are dependent on the delivery quality of the companies that handle our packages.
This was not the case for you, we apologize, since you received your package on 11-12-2020.
Sincerely

Monsieur C.

Published on 06/12/2020 à 19h51 following a purchase from 24/11/2020

Incompetent delivery service Delivery 4 days later knowing that we were asked to make an appointment for delivery on Thursday morning. A sms was sent to warn us that they could not deliver and I made an appointment for another delivery on Friday to finish my order and arrive on Saturday at 1pm.

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Dirk V.

Published on 26/11/2020 à 17h56 following a purchase from 14/11/2020

Very good 'just the port' quite expensive 35%.

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Thierry B.

Published on 22/10/2020 à 17h15 following a purchase from 10/10/2020

Site not serious sending of defective equipment, I warned by mail the problem to the seller but it did not see fit to answer me so 40 € for nothing

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Jean François L.

Published on 12/06/2020 à 22h10 following a purchase from 29/05/2020

An article does not correspond to what I had ordered. Then, what frays me enormously is the gigantic lack of choice for the articles of fishing to the carnivorous and the trout. I hope much more seriousness of the staff to prepare the packages.

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Pascal L.

Published on 04/06/2020 à 16h19 following a purchase from 22/05/2020

Fast delivery with personalized note. But I contacted the company because of a manufacturing defect of an item and no return from them.

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Eric P.

Published on 30/05/2020 à 12h53 following a purchase from 18/05/2020

I'm very pleased with the service and the quality of the parcel, I'm sure it will be delivered to my door in the morning.

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Response from Deconinck Fishing Published on 01/06/2020

Thank you for your order, we are sorry for this inconvenience but like all websites, we are dependent on the seriousness of the deliverer to do his job properly. The main thing is that you have all received on time.
Sincerely

Remy F.

Published on 24/05/2020 à 00h28 following a purchase from 12/05/2020

Unfortunately I received the lure but the size d under, I sent an email for the problem and never got a response or even an apology. To be avoided.

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Response from Deconinck Fishing Published on 28/05/2020

Hello, Smile, you received 2 decoys instead of one, you would be wrong to flee our site. Sincerely

Gaël M.

Published on 19/05/2020 à 14h02 following a purchase from 30/04/2020

The delivery time was not respected I had paid for a delivery in 24 48 hours I placed the order on April 30 I received my package on May 14 I have not even been refunded just a credit of the shipping costs

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Fabien P.

Published on 17/05/2020 à 20h18 following a purchase from 30/04/2020

Several breakage in full season fishing Product nash, lure keitec, soluble prologic. And the remainder in breakage does not remain on the order of departure Mr fp

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Henri L.

Published on 25/04/2020 à 08h20 following a purchase from 12/04/2020

Hello, order received on time, but the float pins are bent. No return from Deconinck on the subject despite my complaint. Photo sent to the DECONINCK site to prove it.

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Augustin R.

Published on 07/03/2020 à 14h31 following a purchase from 26/02/2020

I have already ordered one week ago and I still haven't received my coli even though it was supposed to be delivered within 24/47H

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Sebastien L.

Published on 26/12/2019 à 20h33 following a purchase from 13/12/2019

Order of boilies carp package received open cardboard crushed bait inside I contact the store that tells me they can not do anything asks me the photo and tell me they will make a gesture on the next order bait being damaged I repasse an order the same day and the gesture I'm still waiting thank you for your sincerity and your serious not top at all

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Response from Deconinck Fishing Published on 07/01/2020

Hello, indeed, we forgot to send you the promised gift, we are sending you tomorrow 1kg of sk 30 in 20mm.
We apologize for this delay.
Cordially
Jean charles

Dany W.

Published on 24/12/2019 à 15h18 following a purchase from 14/12/2019

Error in my order

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Pascal M.

Published on 05/12/2019 à 20h18 following a purchase from 03/09/2019

Completely out of time with 15 years of delay

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Fabrice P.

Published on 04/12/2019 à 16h36 following a purchase from 22/10/2019

my first order unfortunately went wrong, 1 hour after ordering and paying a float tube, I received an email to warn me that the article had been sold in store while at the time of my order it was in stock ...

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