Customer reviews of Deconinck Fishing

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Jozef L.

Rating: 1 out of 5

Published on 08/07/2023 à 12h02 following a purchase from 30/06/2023

Great service !

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Samuel F.

Rating: 1 out of 5

Published on 05/07/2023 à 18h15 following a purchase from 20/06/2023

Nothing corresponds to the given imagine, long delivery, misleading title and image!

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Response from Deconinck Fishing Published on 14/07/2023

Hello Samuel,
We're sorry to hear about your bad experience. We are constantly working to improve our products and service. Your satisfaction is our highest priority. Please contact us if you need any further advice and we will do our best to meet your expectations.

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August V.

Rating: 1 out of 5

Published on 03/07/2023 à 16h05 following a purchase from 27/06/2023

order still not received !

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Thierry R.

Rating: 2 out of 5

Published on 26/06/2023 à 07h06 following a purchase from 15/06/2023

The product received (corn gaude) is odorless...I sent the same message last week so, if redundant, ignore it.

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JEAN CLAUDE D.

Rating: 2 out of 5

Published on 14/06/2023 à 14h09 following a purchase from 05/06/2023

Delivery time far too long.....more than a week

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Thomas L.

Rating: 2 out of 5

Published on 13/06/2023 à 14h03 following a purchase from 05/06/2023

Delivery times are respected, unfortunately one of the 4 bags was open on delivery, probably burst during transport.

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DENYS T.

Rating: 2 out of 5

Published on 11/06/2023 à 10h12 following a purchase from 20/05/2023

Delivery time far too long

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Eddy Q.

Rating: 1 out of 5

Published on 07/06/2023 à 17h32 following a purchase from 30/05/2023

A product is missing from my order

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Response from Deconinck Fishing Published on 14/07/2023

Hello Eddy,

We are very sorry to hear that your order was not complete. We make sure to always provide the best service and product and are happy to correct this error. Please do not hesitate to contact us with any further questions or requests.

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Christphe D.

Rating: 2 out of 5

Published on 04/06/2023 à 19h08 following a purchase from 22/05/2023

Parcel received missing item and starter pack burst in my parcel.

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Michel M.

Rating: 2 out of 5

Published on 30/05/2023 à 16h30 following a purchase from 23/05/2023

This is my first order and I can't judge at the moment.

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Jacky B.

Rating: 2 out of 5

Published on 30/05/2023 à 16h11 following a purchase from 24/05/2023

Order of 3 kilos of monster chenevis, fast delivery, however it is not monster chenevis and therefore baiting chenevis therefore impossible to put on the hook....publicité mensongère!!!!

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David V.

Rating: 1 out of 5

Published on 30/05/2023 à 13h54 following a purchase from 24/05/2023

Packaging not great

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Response from Deconinck Fishing Published on 14/07/2023

Hello David, we are very sorry that the packaging did not live up to your expectations. We strive to provide quality products and service to our customers. We will look into what happened and try to find a solution to satisfy you.

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stéphanie B.

Rating: 1 out of 5

Published on 29/05/2023 à 15h58 following a purchase from 22/05/2023

I did not receive the right product. I was reimbursed but not the shipping costs. This is the 2nd time I've had a problem with my order. I'm really out of luck, even though it's a very good site and fast, friendly service.

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Response from Deconinck Fishing Published on 14/07/2023

Hello Stéphanie, we are sorry that your order was not to your complete satisfaction and understand the disappointment you have experienced. We pride ourselves on offering a high quality product and service to our customers, and we will do everything in our power to improve these things. Thank you again for your time and feedback.

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Luc F.

Rating: 1 out of 5

Published on 29/05/2023 à 15h02 following a purchase from 21/05/2023

Batteries liver with defective priming boat

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Response from Deconinck Fishing Published on 14/07/2023

Hello Luc, we are always looking for ways to improve our products and provide quality service to our customers. We have been working hard to correct the problems with the primer boat and will do our best to prevent this type of situation from happening again. Please accept our sincerest apologies for any inconvenience caused.

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David B.

Rating: 2 out of 5

Published on 28/05/2023 à 14h09 following a purchase from 21/05/2023

I'm disappointed with the floats and the price.

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martial M.

Rating: 1 out of 5

Published on 27/05/2023 à 19h02 following a purchase from 19/05/2023

I order lures in 13 cm and receive 16 cm, again wasting time sending the product back. Second order and again a miss. 1 star for the paper

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Response from Deconinck Fishing Published on 14/07/2023

Hello Martial, we are sorry to read that you were disappointed with your orders. We do our best to ensure the highest possible level of service, and we welcome your feedback so that we can improve our products and services.

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Cep T.

Rating: 1 out of 5

Published on 27/05/2023 à 14h18 following a purchase from 21/05/2023

Your store is fine but the delivery driver dpd sucks I ordered from you twice now and have to go get itin the parscelchop while I have been waiting at home dpd is shitty company sorry .

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Eric P.

Rating: 1 out of 5

Published on 27/05/2023 à 13h45 following a purchase from 08/05/2023

Non été très déçu 3 semaine pour une petite commande de 25euro on téléphon pour demander quoi il vous dise que ça part et conclusion ces baratin car ça part plusieurs jours plus tard pas sérieux... ces très bien de faire de belles promo mes ci les commandes ne suivent pas je ne vois pas l'intérêt...je ne juré que par eux ...très déçu....je commanderai plus

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Response from Deconinck Fishing Published on 14/07/2023

Hello Eric,
We are sorry that your order was not delivered on time. We will make sure that such errors do not happen again. We continue to work hard to offer the best products and services to our customers and we want everyone who shops with Deconinck Fishing | Matériel & équipement de pêche to have a pleasant experience. We sincerely apologize again for the delay.

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Ghislain Y.

Rating: 1 out of 5

Published on 27/05/2023 à 10h58 following a purchase from 17/05/2023

I am extremely disappointed by the seriousness of your establishment, it is far from being as I knew it about thirty years ago the bag of coriander burst full of coriander in the box, I would like you to know that this is the last time I order anything from you.

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Response from Deconinck Fishing Published on 27/05/2023

Hello, 30 years ago you would come and pick up your products from us, now we entrust them to a carrier. The parcel left our premises in perfect condition.
Sincerely

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Etienne S.

Rating: 1 out of 5

Published on 23/05/2023 à 07h38 following a purchase from 11/05/2023

Correct delivery,as always.

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Antoine R.

Rating: 1 out of 5

Published on 22/05/2023 à 13h31 following a purchase from 14/05/2023

2 weeks of waiting still no news

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Response from Deconinck Fishing Published on 14/07/2023

Hello Antoine, I understand your dissatisfaction and sincerely apologize for the delay in delivery. We are doing our best to rectify the situation and will get back to you shortly. Thank you for your patience.

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bernard R.

Rating: 2 out of 5

Published on 21/05/2023 à 15h11 following a purchase from 10/05/2023

too long to receive the order

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anthony F.

Rating: 2 out of 5

Published on 17/05/2023 à 11h47 following a purchase from 08/05/2023

The delivery time is not respected.

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Ruud M.

Rating: 1 out of 5

Published on 16/05/2023 à 16h36 following a purchase from 06/05/2023

Older model mill delivered than ordered

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Sébastien N.

Rating: 2 out of 5

Published on 10/05/2023 à 16h50 following a purchase from 03/05/2023

Well packaged and order received quickly

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Sylvain J.

Rating: 2 out of 5

Published on 10/05/2023 à 16h47 following a purchase from 02/05/2023

Not received

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martine V.

Rating: 1 out of 5

Published on 07/05/2023 à 13h43 following a purchase from 24/04/2023

I sent you a note of complaint to which I did not receive any answer from you; in fact my package was delivered in a relay that I had not chosen at all, could you give me the reason of this change, I hope that you will answer me this time, thank you

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Response from Deconinck Fishing Published on 14/07/2023

Hello Martine,
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.

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PHILIPPE D.

Rating: 2 out of 5

Published on 03/05/2023 à 18h16 following a purchase from 24/04/2023

Late order

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Jérôme M.

Rating: 2 out of 5

Published on 03/05/2023 à 16h13 following a purchase from 26/04/2023

Hello, I bought a Sensas Douy float with on the picture a red antenna, and this is really one of the reasons why I bought it, received with yellow antenna. Beware of the announced 24 hours shipping time: I placed my order on Wednesday morning before 09:00 am, package handed over to the carrier on Friday evening 17:00 pm !!!!! Not very serious, so I will recommend a float with red antenna, but not from Deconinck.

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Mickael L.

Rating: 1 out of 5

Published on 02/05/2023 à 14h03 following a purchase from 13/04/2023

I am still waiting for my order. I was supposed to have it last Friday, but nothing.

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Response from Deconinck Fishing Published on 14/07/2023

Hello Mickael, we sincerely apologize for the delay in your order. We will do our best to deliver your order as soon as possible. Thank you for your patience and understanding.

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Sebastien D.

Rating: 2 out of 5

Published on 01/05/2023 à 19h38 following a purchase from 29/03/2023

Delivery time not respected and very largely exceeded, not received the gift of compensation!

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Eddy D.

Rating: 2 out of 5

Published on 26/04/2023 à 17h21 following a purchase from 15/04/2023

very long waiting time for delivery

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Claude M.

Rating: 2 out of 5

Published on 25/04/2023 à 08h58 following a purchase from 14/04/2023

The order was dropped off in a center where I had to move to withdraw it despite my presence at home, the driver did not pass and I had paid 20€ of delivery at home.not happy at all since no refund was made.

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Guillaume L.

Rating: 2 out of 5

Published on 24/04/2023 à 07h51 following a purchase from 14/04/2023

For the first time after several orders a little disappointed ... I had to fall on the bottom of the tray, 1kg of pellet dust on 3 kgs of pellets ordered after verification ...

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thierry H.

Rating: 2 out of 5

Published on 23/04/2023 à 19h48 following a purchase from 14/04/2023

The package of hammocks was missing in the box.

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benoit L.

Rating: 2 out of 5

Published on 22/04/2023 à 17h39 following a purchase from 06/04/2023

Very long delivery time

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Mathieu B.

Rating: 1 out of 5

Published on 21/04/2023 à 08h17 following a purchase from 04/04/2023

Very disappointed, order never received! I reported it to deconinck, no answer from them!

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Response from Deconinck Fishing Published on 14/07/2023

Hello Mathieu,
We're very sorry about this bad experience. We will investigate and get back to you with a quick solution.

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Gregory D.

Rating: 1 out of 5

Published on 18/04/2023 à 19h17 following a purchase from 04/04/2023

Delivery times not met

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Response from Deconinck Fishing Published on 14/07/2023

Hello Gregory,
We are very sorry that your package did not arrive on time and we understand your frustration. We do our best to ensure that delivery times are respected. Thank you for choosing Deconinck Fishing | Matériel & équipement de pêche.

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eric S.

Rating: 2 out of 5

Published on 18/04/2023 à 18h17 following a purchase from 10/04/2023

received the package but one of the products was cut and the product was spread in the package

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ALAIN J.

Rating: 2 out of 5

Published on 18/04/2023 à 08h16 following a purchase from 07/04/2023

The dimensions of the boxes do not take into account the external dimensions... Too bad there is no free return for unsuitable products... Lack of details on the product description. "BOX+WINDERS " STONFO .

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