The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.
Hello Antoine, I understand your dissatisfaction and sincerely apologize for the delay in delivery. We are doing our best to rectify the situation and will get back to you shortly. Thank you for your patience.
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Bernard R.
Rating: 2 out of 5
following a purchase from 10/05/2023
too long to receive the order
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Anthony F.
Rating: 2 out of 5
following a purchase from 08/05/2023
The delivery time is not respected.
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Ruud M.
Rating: 1 out of 5
following a purchase from 06/05/2023
Older model mill delivered than ordered
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Sébastien N.
Rating: 2 out of 5
following a purchase from 03/05/2023
Well packaged and order received quickly
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Sylvain J.
Rating: 2 out of 5
following a purchase from 02/05/2023
Not received
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Martine V.
Rating: 1 out of 5
following a purchase from 24/04/2023
I sent you a note of complaint to which I did not receive any answer from you; in fact my package was delivered in a relay that I had not chosen at all, could you give me the reason of this change, I hope that you will answer me this time, thank you
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Response from Deconinck Fishing
Hello Martine,
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.
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Philippe D.
Rating: 2 out of 5
following a purchase from 24/04/2023
Late order
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Jérôme M.
Rating: 2 out of 5
following a purchase from 26/04/2023
Hello, I bought a Sensas Douy float with on the picture a red antenna, and this is really one of the reasons why I bought it, received with yellow antenna. Beware of the announced 24 hours shipping time: I placed my order on Wednesday morning before 09:00 am, package handed over to the carrier on Friday evening 17:00 pm !!!!! Not very serious, so I will recommend a float with red antenna, but not from Deconinck.
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Mickael L.
Rating: 1 out of 5
following a purchase from 13/04/2023
I am still waiting for my order. I was supposed to have it last Friday, but nothing.
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Response from Deconinck Fishing
Hello Mickael, we sincerely apologize for the delay in your order. We will do our best to deliver your order as soon as possible. Thank you for your patience and understanding.
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Sebastien D.
Rating: 2 out of 5
following a purchase from 29/03/2023
Delivery time not respected and very largely exceeded, not received the gift of compensation!
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Eddy D.
Rating: 2 out of 5
following a purchase from 15/04/2023
very long waiting time for delivery
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Claude M.
Rating: 2 out of 5
following a purchase from 14/04/2023
The order was dropped off in a center where I had to move to withdraw it despite my presence at home, the driver did not pass and I had paid 20€ of delivery at home.not happy at all since no refund was made.
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Guillaume L.
Rating: 2 out of 5
following a purchase from 14/04/2023
For the first time after several orders a little disappointed ... I had to fall on the bottom of the tray, 1kg of pellet dust on 3 kgs of pellets ordered after verification ...
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Thierry H.
Rating: 2 out of 5
following a purchase from 14/04/2023
The package of hammocks was missing in the box.
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Benoit L.
Rating: 2 out of 5
following a purchase from 06/04/2023
Very long delivery time
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Mathieu B.
Rating: 1 out of 5
following a purchase from 04/04/2023
Very disappointed, order never received! I reported it to deconinck, no answer from them!
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Response from Deconinck Fishing
Hello Mathieu,
We're very sorry about this bad experience. We will investigate and get back to you with a quick solution.
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Gregory D.
Rating: 1 out of 5
following a purchase from 04/04/2023
Delivery times not met
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Response from Deconinck Fishing
Hello Gregory,
We are very sorry that your package did not arrive on time and we understand your frustration. We do our best to ensure that delivery times are respected. Thank you for choosing Deconinck Fishing | Matériel & équipement de pêche.
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Eric S.
Rating: 2 out of 5
following a purchase from 10/04/2023
received the package but one of the products was cut and the product was spread in the package
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Alain J.
Rating: 2 out of 5
following a purchase from 07/04/2023
The dimensions of the boxes do not take into account the external dimensions... Too bad there is no free return for unsuitable products... Lack of details on the product description. "BOX+WINDERS " STONFO .
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Michel V.
Rating: 2 out of 5
following a purchase from 08/04/2023
parcel not recoverable in the locker of super u see to change of carrier........
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Christophe C.
Rating: 1 out of 5
following a purchase from 06/04/2023
Hello, I did not receive the material I ordered. A black bowl and too small
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Response from Deconinck Fishing
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Alexis L.
Rating: 2 out of 5
following a purchase from 08/04/2023
Usually everything is fine. But the last order they were wrong size of hook ordered and the box arrived all open because too full the tape did not hold.
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Bruno D.
Rating: 2 out of 5
following a purchase from 03/04/2023
Boxes with eches round pub they are rectangular pellet 2 package in 8 millimeters instead of 1 in 6 and the other in 8
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Kiamrin S.
Rating: 2 out of 5
following a purchase from 02/04/2023
O ordered roasted peanut powder, it was barely powdered and it wasnt homogenous at all. When mixing with water it separated instantly. Threw it all away instantly... The shipping was really fast, but that doesnt really matter in my case. Im sure it was just a mistake expecting the wrong item when ordering. My review doesnt mean this is a bad website but just that my experience was bad. Please do you own thorough research.
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David L.
Rating: 1 out of 5
following a purchase from 01/04/2023
chenevis monster not monster at all ....plutot miniscule than monster.
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Philippe L.
Rating: 2 out of 5
following a purchase from 22/03/2023
The product received does not correspond to my order but should be changed soon
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Jean Jacques B.
Rating: 1 out of 5
following a purchase from 14/03/2023
PERFECT
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Anthony T.
Rating: 2 out of 5
following a purchase from 04/03/2023
Unfortunately the sleeve ordered does not allow to correctly receive 3 rods of 13 feet because of its too short length and its roundness. However, we are very pleased with the respect of the delivery time.
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M A.
Rating: 2 out of 5
following a purchase from 13/03/2023
6
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Christophe R.
Rating: 2 out of 5
following a purchase from 09/03/2023
Disappointed because first order for me but I did not receive the right item so I had to send it back
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Michel B.
Rating: 2 out of 5
following a purchase from 04/03/2023
I ordered 3 times 3 kg of bait and surprise I do not have the 3 free!!! marked in the promotion.
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Etienne S.
Rating: 1 out of 5
following a purchase from 05/03/2023
Nicely packaged and fast delivery,top service!
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Serge B.
Rating: 2 out of 5
following a purchase from 03/03/2023
After trying for several hours to put the line through the rod I gave up, this is the first time after almost 60 years of fishing that I get rid of a rod without even having fished once with it.
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Patrick V.
Rating: 1 out of 5
following a purchase from 28/02/2023
Very above delivery not in conformity with the ordered after several email sent no answer I will not order any more one asks for boilies in 20 it sends us of the 24 one asks for explanations and not of answer a disadvise
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Philippe A.
Rating: 1 out of 5
following a purchase from 26/02/2023
About the sending and its quality no problem . But about the product that the size was mentioned while on the product there is also the size of indicated ... And a little too small for me moreover I am not sure that it is 44/45 ...; This is the reason for my note!
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Anthony H.
Rating: 2 out of 5
following a purchase from 23/02/2023
Product arrived open results full of additives everywhere poorly protected quite disappointed
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Pascal B.
Rating: 1 out of 5
following a purchase from 19/02/2023
Hello I am disappointed I ordered the tutti frutti with minimum 3 colors finally I just received 1 color Really disappointed
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Pascal D.
Rating: 2 out of 5
following a purchase from 18/02/2023
Upon receipt of my package, much too loaded in my opinion, cardboard torn, 2 bags of primer pierced.
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Dirk D.
Rating: 1 out of 5
following a purchase from 18/02/2023
Top
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