Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.
My Preston pellets have a shelf life until January 2026. They were completely dried out, what a waste of money.
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David L.
Rating: 3 out of 5
following a purchase from 06/11/2025
I could have had a small gift
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Michel D.
Rating: 3 out of 5
following a purchase from 06/11/2025
Hello, it's a shame that my package was delivered elsewhere! I pay shipping fees for my home and not elsewhere!
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Medhy B.
Rating: 3 out of 5
following a purchase from 05/11/2025
great product but too bad that 2 out of 3 packages were damaged upon receipt of the parcel
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Michel D.
Rating: 3 out of 5
following a purchase from 23/10/2025
Sorry, I still haven't received my order. I hope to receive it soon.
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JACQUES B.
Rating: 1 out of 5
following a purchase from 20/10/2025
The 4 MATRIX buckets ordered do not meet my expectations at all. They are tiny. The lack of technical information (size and dimensions in cm) on your website needs to be reviewed. I have no use for half of the supplies received from my order... I await your explanations and comments.
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Patrice S.
Rating: 1 out of 5
following a purchase from 11/10/2025
Package delivered to the wrong address (20 kilometers from my home) The feet of the reception carpet were mounted upside down Impossible to attach the two bars that should be fixed to the back of the tripod
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Bernard V.
Rating: 1 out of 5
following a purchase from 10/10/2025
The product is presented as a Best Seller but is very limited in its use. Product returned very disappointed
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Patrick F.
Rating: 1 out of 5
following a purchase from 09/10/2025
No worries.. you can go there with your eyes closed..
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DOMINIQUE M.
Rating: 1 out of 5
following a purchase from 02/10/2025
Received the Teckson gas stove and the 4 cartridges well, but the operating manual for the stove is in Polish and English, no manual in French, this is unacceptable!!!
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Stéphan H.
Rating: 3 out of 5
following a purchase from 27/09/2025
3 days after my order, my Vercelli rod being on sale, I asked you for a reduction on the shipping costs and you told me it was impossible since it was already on sale. 3 days later, I see that you have lowered the price! Not very fair.
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Marcel J.
Rating: 3 out of 5
following a purchase from 18/09/2025
Hello, I am satisfied with my entire order except for the bottle of melasse that got stuck in its packaging, fortunately well wrapped in plastic. Not nice.
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pascal V.
Rating: 1 out of 5
following a purchase from 21/08/2025
package arrived in bad condition, bags burst in the box.
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Maurice B.
Rating: 1 out of 5
following a purchase from 22/08/2025
Package of Robin red cut with a cutter, everything was spilled in my package. The least they could have done was to send me another one and not this one. Not serious.
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Lounes B.
Rating: 1 out of 5
following a purchase from 21/08/2025
It's very good
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Christophe L.
Rating: 1 out of 5
following a purchase from 18/08/2025
Thank you
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denis C.
Rating: 3 out of 5
following a purchase from 17/08/2025
Hello, I ordered 3 scopex pellets 3x2 2.3mm 1 pack and it arrived with a disappointing notch, Couratin Denis, 47 Jules Ferry Street, 37000 Tours, [email protected], yet you are a great team
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RENE U.
Rating: 1 out of 5
following a purchase from 13/08/2025
Order of 2 kg of monster hemp seeds, disappointed with the quality, looks more like bait hemp seeds. I will go to the competition.
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allan F.
Rating: 1 out of 5
following a purchase from 13/08/2025
Super material!! Unfortunately, I am very disappointed with the DPD delivery, 5 days to receive my package when the site said 48h, very disappointed with the delivery.
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Bruno Z.
Rating: 3 out of 5
following a purchase from 08/08/2025
Three out of 4 of the bags of pellets ordered were burst open in the box.
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GILLES M.
Rating: 3 out of 5
following a purchase from 07/08/2025
I placed my order on 08/08, today is 08/16 and it still hasn't been delivered. It won't be delivered on Sunday 08/17 either. So at best on 08/18, while you announced a delivery between 3 and 7 days.
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Philippe F.
Rating: 1 out of 5
following a purchase from 02/08/2025
not satisfied at all for an order two separate shipments for a single tracking link. Fortunately, Jean Charles Leroy was responsive to my email when I asked where the rest of the order was. I would think twice if I were to place an order with you again.
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eric C.
Rating: 3 out of 5
following a purchase from 05/08/2025
Poorly packaged product leaking in the box
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David G.
Rating: 1 out of 5
following a purchase from 04/08/2025
I haven't received it yet, if I receive it I will leave a comment
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Bruno M.
Rating: 1 out of 5
following a purchase from 31/07/2025
fast and correct
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Marcel C.
Rating: 1 out of 5
following a purchase from 30/07/2025
I am eagerly awaiting news about my order 433. Email sent with all the details and still no news at all. Order placed in April! Generally, I am very satisfied with my orders.
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Jacques A.
Rating: 3 out of 5
following a purchase from 27/07/2025
Disappointed with the hempseed sold as monster but is not: too small to put on the hook. I requested a return of the product.
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Gerard B.
Rating: 1 out of 5
following a purchase from 28/07/2025
I paid for a home delivery and I was delivered to a parcel pickup point and lost a day waiting for the delivery person to arrive who never showed up, really not satisfied at all, best regards, Gérard
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David B.
Rating: 1 out of 5
following a purchase from 19/07/2025
An error in the weight of the olives. I sent a message as soon as I received my package and I still have no news.
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Renato M.
Rating: 1 out of 5
following a purchase from 23/07/2025
Broken and open plastic pellet box I suppose due to transport
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Rijn V.
Rating: 3 out of 5
following a purchase from 18/07/2025
I placed an order on Monday, July 22, and I still haven't received it. Then this morning I received a message from DPD that it would be delivered between 8:52 AM and 9:53 AM, and now it is 8:00 PM and I still haven't received it.
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Ludovic D.
Rating: 3 out of 5
following a purchase from 19/07/2025
Burst package in the packaging box.
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Zeimes J.
Rating: 1 out of 5
following a purchase from 17/07/2025
Chenvie Monster I asked how many millimeters the hemp monster was. It should be 4 to 5 mm, but the one I received was only 3 mm. I paid for two kilos at the same price as five kilos in Luxembourg.
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eric F.
Rating: 1 out of 5
following a purchase from 08/07/2025
None, deadline, shipping not met
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Alain P.
Rating: 3 out of 5
following a purchase from 08/07/2025
The order was super easy to place, however, the delivery is catastrophic! The delivery company did not deliver to the home as agreed. As a result, out of the 3 packages I was supposed to receive in 48 hours, I only received one. The store is great, even perfect, but they should consider changing the delivery method! 5* for Deconinck. 0* for DPD.
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Hervé C.
Rating: 3 out of 5
following a purchase from 21/06/2025
Delivery speed. A bit disappointed with the size of the so-called monster hemp seed, rather a starter hemp seed.
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Laurent C.
Rating: 1 out of 5
following a purchase from 07/06/2025
A star because I have no choice. Otherwise, there would be none. Purchase of a landing net handle with 2 elements stuck since receipt, and the customer service is not up to par. And no more news from the company. I understand why Deconinck France has closed.
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Stéphane G.
Rating: 3 out of 5
following a purchase from 17/06/2025
Good site
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Christophe B.
Rating: 1 out of 5
following a purchase from 18/05/2025
I did not receive my purchase.
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Francis K.
Rating: 1 out of 5
following a purchase from 15/06/2025
The material is great, but they put a large carbon landing net in a box 2.5m long and 20 cm square, into which they added 5 packs of 4kg boilies. As a result, a long and heavy box that was crushed during transport, and I received a new broken landing net at the handle and arms. All this just to avoid using two different boxes. Poor management, lack of control, employment of idiots, I don't know, but the result is there.
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