Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.
Disappointed with my order, there was no 6 mm corn peeler available, why wasn't I offered the 4 or 8 since those were in stock, and in exchange, I requested 6 mm Hallibut and was provided with 4. This is the first time I've had an issue.
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christophe D.
Rating: 1 out of 5
following a purchase from 08/06/2025
No, on an order I am missing one detector, it's 3 detectors out of 4 that I had on my order. I want you to send me the fourth detector. Thank you for letting me know. Thank you.
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José L.
Rating: 1 out of 5
following a purchase from 11/06/2025
Product that does not match the description you gave me.
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Quentin G.
Rating: 1 out of 5
following a purchase from 07/06/2025
I had to refuse the package because there was flour everywhere inside since one of the bags was cut. Thank you for your response.
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Christophe B.
Rating: 3 out of 5
following a purchase from 07/06/2025
Happy with the purchase yes! But the delivery service is way too long... Package departing from Belgium to go to the sorting center in France to then go back to the relay point in Belgium... What a joke... Anyway, almost 2 weeks lol Temu or Ali are faster and they are on the other side of the world. Anyway, disappointed with the waiting time...
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Sophie L.
Rating: 1 out of 5
following a purchase from 04/06/2025
PACKAGE SCHEDULED FOR DELIVERY ON FRIDAY. TOOK A DAY OFF FOR NOTHING BECAUSE NO PACKAGE RECEIVED
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DIOTTE P.
Rating: 3 out of 5
following a purchase from 01/06/2025
Error in the light antennas, I received 2.2mm instead of 3mm for float st3, too bad otherwise the rating would have been at the maximum, best regards
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martial C.
Rating: 1 out of 5
following a purchase from 01/06/2025
I have been waiting for my order for a week and still nothing received
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Jimmy L.
Rating: 1 out of 5
following a purchase from 02/06/2025
Not received all the right material still no news from them not cool
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Vianney B.
Rating: 1 out of 5
following a purchase from 01/06/2025
Order not received
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Éric C.
Rating: 3 out of 5
following a purchase from 20/05/2025
Not delivered to the correct address, left at a relay point
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andre B.
Rating: 3 out of 5
following a purchase from 08/05/2025
Hello, the delivery was made 20km from the intended location, the carrier is incompetent, based on reviews they have a rating of 2 and the package was damaged
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Baptiste H.
Rating: 1 out of 5
following a purchase from 01/05/2025
I received a 5-kilo bag of Chevenis that was cracked with the entire contents of the bag spilled into the box, and I have not received a response to my request for a replacement.
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Ghislain L.
Rating: 3 out of 5
following a purchase from 05/05/2025
Hello, I would like to point out that this may not be related to the store, but there is a packaging problem, two of my flour bags are punctured and flour is everywhere in the box. The method of using wire to close the bags is not suitable as it punctures or tears the packaging
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andré C.
Rating: 1 out of 5
following a purchase from 05/05/2025
I asked to return this order the day after receiving it. I am still waiting for your approval to do so!!!
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Jeremy G.
Rating: 1 out of 5
following a purchase from 19/04/2025
AFTER SEVERAL ORDERS WITH DECONINCK. I HAVE NEVER RECEIVED AN ORDER IN SUCH A CATASTROPHIC STATE AS THE ONE I RECEIVED, CARTON COMPLETELY TORN, BAG OF POWDER PIERCED, LIQUID AUDITORY OPEN. I CONTACTED CUSTOMER SERVICE, RESPONSE WITHOUT FOLLOW-UP. IT IS WITH REGRET THAT I LEAVE A NEGATIVE REVIEW, BUT WITHOUT ANY RESPONSE FROM THEM.
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Jonathan B.
Rating: 3 out of 5
following a purchase from 24/04/2025
After a long journey of my package passing through Lille, Troyes, Marseille, Troyes, I received my order more than a week later with 5 euros shipping fee. Overall a mixed experience
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Anthony D.
Rating: 1 out of 5
following a purchase from 19/04/2025
Order received 9 days later
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Raymond A.
Rating: 1 out of 5
following a purchase from 21/04/2025
One of the fishing rod elements is broken. I would like to exchange it. Please let me know the procedure.
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Patrick D.
Rating: 3 out of 5
following a purchase from 17/04/2025
Package well wrapped. However, 2 bags were punctured...
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Carlo L.
Rating: 3 out of 5
following a purchase from 14/04/2025
2 bags of broken chevenis.
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Alain D.
Rating: 1 out of 5
following a purchase from 12/04/2025
Hello, I ordered on April 12 ... I receive a message saying that my package has been sent and well not at all it was sent on April 16 why already lying to me.... it is April 20 and still nothing .... yet I often order from you.... now with reflection I will hesitate to order from you... Best regards
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Eric M.
Rating: 1 out of 5
following a purchase from 10/04/2025
Good product
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olivier L.
Rating: 3 out of 5
following a purchase from 09/04/2025
Good 44d
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Jean claude B.
Rating: 1 out of 5
following a purchase from 07/04/2025
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Gabrielius S.
Rating: 1 out of 5
following a purchase from 31/03/2025
Fishing rod that I ordered came damaged! Connection next to the second ring is broken.
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Achraf A.
Rating: 1 out of 5
following a purchase from 06/04/2025
Order lost... so I didn't receive my products for my competition. Very disappointed
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Patrick A.
Rating: 3 out of 5
following a purchase from 30/03/2025
Two out of three packages were damaged, one pellet bag was torn open and the 5-liter hemp oil can was punctured.
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Antoine P.
Rating: 3 out of 5
following a purchase from 01/04/2025
Satisfied, too bad returns are at our expense.
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Luc D.
Rating: 3 out of 5
following a purchase from 30/03/2025
A bit long delay (10 days).
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Gilles H.
Rating: 3 out of 5
following a purchase from 28/03/2025
I am very satisfied with the delivery time, the packaging, the care taken by you... However, I am very frankly disappointed with the size of the 'monster' hempseed which is far from being monstrous. It's a bit large and difficult to bait hempseed. If one day, however, you come across real 'monster' hempseed, please let me know, I would buy it, even if it's expensive. I give 3 stars, but well... not for the hempseed...
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Tugdual B.
Rating: 1 out of 5
following a purchase from 22/03/2025
Hello, just like my other orders, I am completely satisfied with this one!!!! The products are perfect and correspond exactly to my order, however the giant corn bag and 2 out of 4 bags of pellets burst during transport. The transport box was damaged and even perforated from underneath, thank you Mondial Relay.
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Christophe L.
Rating: 1 out of 5
following a purchase from 23/03/2025
Damaged package repackaged Not delivered to home but to a pickup point even though the shipment was supposed to be to home. Unreliable carrier.
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PASCAL C.
Rating: 3 out of 5
following a purchase from 17/03/2025
an error with the item received on my order. I sent you an email
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Arber B.
Rating: 1 out of 5
following a purchase from 09/03/2025
I have placed my order and if I want to see when it will be shipped, I cannot do that unless I create an account on their website. I find this unfair. You should not force me to create an account with you. If you had indicated this at the beginning, I would have decided whether to place an order or not, but now it is too late for me!
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david H.
Rating: 3 out of 5
following a purchase from 06/03/2025
The problem is that there is no order tracking day by day
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Dominique H.
Rating: 3 out of 5
following a purchase from 06/03/2025
Hello, I sent you an email to indicate the problem. Regards Dominique Hue
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Franck S.
Rating: 3 out of 5
following a purchase from 08/03/2025
Missing the last two rings at the end of the tip
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patrick S.
Rating: 3 out of 5
following a purchase from 28/02/2025
a bit disappointed I had ordered super g-line nylon thread 0.12 mm in a 150 m spool gamakatsu and I only received a 50 m spool too bad otherwise for the rest nothing to report super
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Florent F.
Rating: 1 out of 5
following a purchase from 05/03/2025
The aroma is open and the squid flour bag was torn
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