Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.
Preparation and dispatch on time. Parcel arrived at the depot 2km from my home. It took GLS 9 days to deliver. As this is not the 1st time I've had delivery problems, would it be possible to have the choice of another carrier for home delivery? Like dpd or dhl for example Thank you.
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Patrick B.
Rating: 3 out of 5
following a purchase from 22/07/2023
Correct delivery. Good quality product
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Jean-René T.
Rating: 3 out of 5
following a purchase from 08/07/2023
Delivery missed at first, caught up later... product conforms...
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Benjamin C.
Rating: 1 out of 5
following a purchase from 18/07/2023
Did not receive my order
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juan V.
Rating: 3 out of 5
following a purchase from 13/07/2023
Order of more than 110 euros well received, too bad the cakes were missing, after complaint it should be back in order.
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Yves P.
Rating: 3 out of 5
following a purchase from 13/07/2023
I received my package a package was torn all scattered in the box
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daniel C.
Rating: 1 out of 5
following a purchase from 10/07/2023
Over a week and still no parcel
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Johny V.
Rating: 1 out of 5
following a purchase from 09/07/2023
top
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Torrent F.
Rating: 3 out of 5
following a purchase from 11/07/2023
Product not tested but packaging very and too light. I ordered 4 cans of 5 liters of molasses, the box arrived completely exploded. You must make an effort in this area. Otherwise, the delivery time was just right.
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Pierre F.
Rating: 1 out of 5
following a purchase from 10/07/2023
Error in my order, I received a product that I had not ordered.
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jan V.
Rating: 1 out of 5
following a purchase from 03/07/2023
order late 3-7 ordered and 7-7 in not normal
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Johan J.
Rating: 1 out of 5
following a purchase from 01/07/2023
Fine everything in order
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patrick B.
Rating: 1 out of 5
following a purchase from 30/06/2023
Could be better
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Jozef L.
Rating: 1 out of 5
following a purchase from 30/06/2023
Great service !
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Samuel F.
Rating: 1 out of 5
following a purchase from 20/06/2023
Nothing corresponds to the given imagine, long delivery, misleading title and image!
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Response from Deconinck Fishing
Hello Samuel,
We're sorry to hear about your bad experience. We are constantly working to improve our products and service. Your satisfaction is our highest priority. Please contact us if you need any further advice and we will do our best to meet your expectations.
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August V.
Rating: 1 out of 5
following a purchase from 27/06/2023
order still not received !
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Jerome G.
Rating: 3 out of 5
following a purchase from 21/06/2023
parcel received well in advance but 2 boxes of boilies burst in transit. a shame otherwise everything was fine.
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Stephane G.
Rating: 3 out of 5
following a purchase from 16/06/2023
Order has half long arrived
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Eddy Q.
Rating: 1 out of 5
following a purchase from 30/05/2023
A product is missing from my order
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Response from Deconinck Fishing
Hello Eddy,
We are very sorry to hear that your order was not complete. We make sure to always provide the best service and product and are happy to correct this error. Please do not hesitate to contact us with any further questions or requests.
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Lahouillera R.
Rating: 3 out of 5
following a purchase from 29/05/2023
Hello very disappointed on the photos carbonino kids come unstuck
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David V.
Rating: 1 out of 5
following a purchase from 24/05/2023
Packaging not great
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Response from Deconinck Fishing
Hello David, we are very sorry that the packaging did not live up to your expectations. We strive to provide quality products and service to our customers. We will look into what happened and try to find a solution to satisfy you.
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stéphanie B.
Rating: 1 out of 5
following a purchase from 22/05/2023
I did not receive the right product. I was reimbursed but not the shipping costs. This is the 2nd time I've had a problem with my order. I'm really out of luck, even though it's a very good site and fast, friendly service.
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Response from Deconinck Fishing
Hello Stéphanie, we are sorry that your order was not to your complete satisfaction and understand the disappointment you have experienced. We pride ourselves on offering a high quality product and service to our customers, and we will do everything in our power to improve these things. Thank you again for your time and feedback.
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Luc F.
Rating: 1 out of 5
following a purchase from 21/05/2023
Batteries liver with defective priming boat
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Response from Deconinck Fishing
Hello Luc, we are always looking for ways to improve our products and provide quality service to our customers. We have been working hard to correct the problems with the primer boat and will do our best to prevent this type of situation from happening again. Please accept our sincerest apologies for any inconvenience caused.
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Boucaux N.
Rating: 3 out of 5
following a purchase from 20/05/2023
Satisfactory equipment, but pay attention to the weight of the sinkers, which are much heavier than advertised. Check with a calibrated scale (+15% per shot).
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martial M.
Rating: 1 out of 5
following a purchase from 19/05/2023
I order lures in 13 cm and receive 16 cm, again wasting time sending the product back. Second order and again a miss. 1 star for the paper
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Response from Deconinck Fishing
Hello Martial, we are sorry to read that you were disappointed with your orders. We do our best to ensure the highest possible level of service, and we welcome your feedback so that we can improve our products and services.
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Cep T.
Rating: 1 out of 5
following a purchase from 21/05/2023
Your store is fine but the delivery driver dpd sucks I ordered from you twice now and have to go get itin the parscelchop while I have been waiting at home dpd is shitty company sorry .
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Peter J.
Rating: 3 out of 5
following a purchase from 19/05/2023
Too bad it only came with an English manual
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Eric P.
Rating: 1 out of 5
following a purchase from 08/05/2023
Non été très déçu 3 semaine pour une petite commande de 25euro on téléphon pour demander quoi il vous dise que ça part et conclusion ces baratin car ça part plusieurs jours plus tard pas sérieux... ces très bien de faire de belles promo mes ci les commandes ne suivent pas je ne vois pas l'intérêt...je ne juré que par eux ...très déçu....je commanderai plus
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Response from Deconinck Fishing
Hello Eric,
We are sorry that your order was not delivered on time. We will make sure that such errors do not happen again. We continue to work hard to offer the best products and services to our customers and we want everyone who shops with Deconinck Fishing | Matériel & équipement de pêche to have a pleasant experience. We sincerely apologize again for the delay.
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Ghislain Y.
Rating: 1 out of 5
following a purchase from 17/05/2023
I am extremely disappointed by the seriousness of your establishment, it is far from being as I knew it about thirty years ago the bag of coriander burst full of coriander in the box, I would like you to know that this is the last time I order anything from you.
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Response from Deconinck Fishing
Hello, 30 years ago you would come and pick up your products from us, now we entrust them to a carrier. The parcel left our premises in perfect condition.
Sincerely
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Frédéric L.
Rating: 3 out of 5
following a purchase from 17/05/2023
No grouped delivery, delivery on hold. I only received 1 product out of 4 ordered...
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Etienne S.
Rating: 1 out of 5
following a purchase from 11/05/2023
Correct delivery,as always.
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Antoine R.
Rating: 1 out of 5
following a purchase from 14/05/2023
2 weeks of waiting still no news
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Response from Deconinck Fishing
Hello Antoine, I understand your dissatisfaction and sincerely apologize for the delay in delivery. We are doing our best to rectify the situation and will get back to you shortly. Thank you for your patience.
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Frédéric V.
Rating: 3 out of 5
following a purchase from 10/05/2023
Good evening I sent you an email, no answer, I bought carp hooks 2 x4 and 2x6 there should be a free package, forgot to specify it and a fox bomb has trouble to close, cordially
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Frederic P.
Rating: 3 out of 5
following a purchase from 18/04/2023
Delivery a little late but I am satisfied with the material I bought!
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Ruud M.
Rating: 1 out of 5
following a purchase from 06/05/2023
Older model mill delivered than ordered
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Gabriel D.
Rating: 3 out of 5
following a purchase from 02/05/2023
Very good
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Guillaume D.
Rating: 3 out of 5
following a purchase from 30/04/2023
Material slightly damaged...
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martine V.
Rating: 1 out of 5
following a purchase from 24/04/2023
I sent you a note of complaint to which I did not receive any answer from you; in fact my package was delivered in a relay that I had not chosen at all, could you give me the reason of this change, I hope that you will answer me this time, thank you
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Response from Deconinck Fishing
Hello Martine,
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.
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Christian D.
Rating: 3 out of 5
following a purchase from 24/04/2023
I am satisfied with the items delivered, but the delivery was long (1 week between the order and the shipment), moreover, an item announced as available was not.
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Didier D.
Rating: 3 out of 5
following a purchase from 25/04/2023
Delay in sending. Should have been sent on Wednesday, was sent on Friday.
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