Customer reviews of Deconinck Fishing

9,6 /10

Based on 15 596 published reviews

5 13,7k 88% 4 1 195 8% 3 311 2% 2 188 1% 1 234 2%

Summary of reviews

The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.

Reviews 1 and 3 stars

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Stephane G.

Published on 24/06/2023 à 21h48 following a purchase from 16/06/2023

Order has half long arrived

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Eddy Q.

Published on 07/06/2023 à 17h32 following a purchase from 30/05/2023

A product is missing from my order

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Response from Deconinck Fishing Published on 14/07/2023

Hello Eddy,

We are very sorry to hear that your order was not complete. We make sure to always provide the best service and product and are happy to correct this error. Please do not hesitate to contact us with any further questions or requests.

Lahouillera R.

Published on 06/06/2023 à 17h04 following a purchase from 29/05/2023

Hello very disappointed on the photos carbonino kids come unstuck

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David V.

Published on 30/05/2023 à 13h54 following a purchase from 24/05/2023

Packaging not great

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Response from Deconinck Fishing Published on 14/07/2023

Hello David, we are very sorry that the packaging did not live up to your expectations. We strive to provide quality products and service to our customers. We will look into what happened and try to find a solution to satisfy you.

Stéphanie B.

Published on 29/05/2023 à 15h58 following a purchase from 22/05/2023

I did not receive the right product. I was reimbursed but not the shipping costs. This is the 2nd time I've had a problem with my order. I'm really out of luck, even though it's a very good site and fast, friendly service.

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Response from Deconinck Fishing Published on 14/07/2023

Hello Stéphanie, we are sorry that your order was not to your complete satisfaction and understand the disappointment you have experienced. We pride ourselves on offering a high quality product and service to our customers, and we will do everything in our power to improve these things. Thank you again for your time and feedback.

Luc F.

Published on 29/05/2023 à 15h02 following a purchase from 21/05/2023

Batteries liver with defective priming boat

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Response from Deconinck Fishing Published on 14/07/2023

Hello Luc, we are always looking for ways to improve our products and provide quality service to our customers. We have been working hard to correct the problems with the primer boat and will do our best to prevent this type of situation from happening again. Please accept our sincerest apologies for any inconvenience caused.

Boucaux N.

Published on 28/05/2023 à 13h47 following a purchase from 20/05/2023

Satisfactory equipment, but pay attention to the weight of the sinkers, which are much heavier than advertised. Check with a calibrated scale (+15% per shot).

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Martial M.

Published on 27/05/2023 à 19h02 following a purchase from 19/05/2023

I order lures in 13 cm and receive 16 cm, again wasting time sending the product back. Second order and again a miss. 1 star for the paper

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Response from Deconinck Fishing Published on 14/07/2023

Hello Martial, we are sorry to read that you were disappointed with your orders. We do our best to ensure the highest possible level of service, and we welcome your feedback so that we can improve our products and services.

Cep T.

Published on 27/05/2023 à 14h18 following a purchase from 21/05/2023

Your store is fine but the delivery driver dpd sucks I ordered from you twice now and have to go get itin the parscelchop while I have been waiting at home dpd is shitty company sorry .

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Peter J.

Published on 27/05/2023 à 14h17 following a purchase from 19/05/2023

Too bad it only came with an English manual

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Eric P.

Published on 27/05/2023 à 13h45 following a purchase from 08/05/2023

Non été très déçu 3 semaine pour une petite commande de 25euro on téléphon pour demander quoi il vous dise que ça part et conclusion ces baratin car ça part plusieurs jours plus tard pas sérieux... ces très bien de faire de belles promo mes ci les commandes ne suivent pas je ne vois pas l'intérêt...je ne juré que par eux ...très déçu....je commanderai plus

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Response from Deconinck Fishing Published on 14/07/2023

Hello Eric,
We are sorry that your order was not delivered on time. We will make sure that such errors do not happen again. We continue to work hard to offer the best products and services to our customers and we want everyone who shops with Deconinck Fishing | Matériel & équipement de pêche to have a pleasant experience. We sincerely apologize again for the delay.

Ghislain Y.

Published on 27/05/2023 à 10h58 following a purchase from 17/05/2023

I am extremely disappointed by the seriousness of your establishment, it is far from being as I knew it about thirty years ago the bag of coriander burst full of coriander in the box, I would like you to know that this is the last time I order anything from you.

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Response from Deconinck Fishing Published on 27/05/2023

Hello, 30 years ago you would come and pick up your products from us, now we entrust them to a carrier. The parcel left our premises in perfect condition.
Sincerely

Frédéric L.

Published on 25/05/2023 à 04h35 following a purchase from 17/05/2023

No grouped delivery, delivery on hold. I only received 1 product out of 4 ordered...

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Etienne S.

Published on 23/05/2023 à 07h38 following a purchase from 11/05/2023

Correct delivery,as always.

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Antoine R.

Published on 22/05/2023 à 13h31 following a purchase from 14/05/2023

2 weeks of waiting still no news

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Response from Deconinck Fishing Published on 14/07/2023

Hello Antoine, I understand your dissatisfaction and sincerely apologize for the delay in delivery. We are doing our best to rectify the situation and will get back to you shortly. Thank you for your patience.

Frédéric V.

Published on 20/05/2023 à 21h41 following a purchase from 10/05/2023

Good evening I sent you an email, no answer, I bought carp hooks 2 x4 and 2x6 there should be a free package, forgot to specify it and a fox bomb has trouble to close, cordially

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Frederic P.

Published on 16/05/2023 à 16h42 following a purchase from 18/04/2023

Delivery a little late but I am satisfied with the material I bought!

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Ruud M.

Published on 16/05/2023 à 16h36 following a purchase from 06/05/2023

Older model mill delivered than ordered

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Gabriel D.

Published on 15/05/2023 à 16h52 following a purchase from 02/05/2023

Very good

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Guillaume D.

Published on 09/05/2023 à 13h37 following a purchase from 30/04/2023

Material slightly damaged...

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Martine V.

Published on 07/05/2023 à 13h43 following a purchase from 24/04/2023

I sent you a note of complaint to which I did not receive any answer from you; in fact my package was delivered in a relay that I had not chosen at all, could you give me the reason of this change, I hope that you will answer me this time, thank you

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Response from Deconinck Fishing Published on 14/07/2023

Hello Martine,
We're sorry to hear that your package was delivered to the wrong relay. We will immediately investigate the reason for this change and keep you informed.
We do our utmost to ensure a satisfactory customer experience and will be happy to resolve the situation.
Thank you for your understanding.
Best regards.

Christian D.

Published on 07/05/2023 à 11h09 following a purchase from 24/04/2023

I am satisfied with the items delivered, but the delivery was long (1 week between the order and the shipment), moreover, an item announced as available was not.

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Didier D.

Published on 03/05/2023 à 14h55 following a purchase from 25/04/2023

Delay in sending. Should have been sent on Wednesday, was sent on Friday.

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Denis V.

Published on 03/05/2023 à 14h15 following a purchase from 24/04/2023

Very good

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Mickael L.

Published on 02/05/2023 à 14h03 following a purchase from 13/04/2023

I am still waiting for my order. I was supposed to have it last Friday, but nothing.

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Response from Deconinck Fishing Published on 14/07/2023

Hello Mickael, we sincerely apologize for the delay in your order. We will do our best to deliver your order as soon as possible. Thank you for your patience and understanding.

Sebastien H.

Published on 29/04/2023 à 18h13 following a purchase from 21/04/2023

My chacha did not work very well the paddle in front was defective.

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Bruno D.

Published on 29/04/2023 à 13h57 following a purchase from 20/04/2023

Size too small too bad

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Laurent P.

Published on 26/04/2023 à 17h56 following a purchase from 17/04/2023

Products ok,phone staff very nice but it's a pity that the delivery tracking does not follow the order on Monday,option DPD 24/48 h,received on Saturday at the relay point ..... so rather a standard delivery

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Arthur B.

Published on 22/04/2023 à 17h04 following a purchase from 14/04/2023

and the package was open on one side as if we had looked at what it was

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Mathieu B.

Published on 21/04/2023 à 08h17 following a purchase from 04/04/2023

Very disappointed, order never received! I reported it to deconinck, no answer from them!

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Response from Deconinck Fishing Published on 14/07/2023

Hello Mathieu,
We're very sorry about this bad experience. We will investigate and get back to you with a quick solution.

Gregory D.

Published on 18/04/2023 à 19h17 following a purchase from 04/04/2023

Delivery times not met

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Response from Deconinck Fishing Published on 14/07/2023

Hello Gregory,
We are very sorry that your package did not arrive on time and we understand your frustration. We do our best to ensure that delivery times are respected. Thank you for choosing Deconinck Fishing | Matériel & équipement de pêche.

Christophe C.

Published on 17/04/2023 à 11h17 following a purchase from 06/04/2023

Hello, I did not receive the material I ordered. A black bowl and too small

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Response from Deconinck Fishing Published on 14/07/2023

David L.

Published on 08/04/2023 à 18h00 following a purchase from 01/04/2023

chenevis monster not monster at all ....plutot miniscule than monster.

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Alain M.

Published on 05/04/2023 à 19h27 following a purchase from 30/03/2023

On top because I already broke my kit with 1 tarragon

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Simon T.

Published on 04/04/2023 à 16h25 following a purchase from 29/03/2023

Purchase of a carp rod, no sheath provided nor tube to protect the kit and no advice from the sellers

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Fabrice P.

Published on 04/04/2023 à 15h54 following a purchase from 22/03/2023

I put 3 stars because question material is good: everything was there and in good condition. question delivery time is not great (I waited 12 days to receive my equipment while with the DPD delivery, delivery time of 24a 48h. (that's why I had made the order with you because I needed this material as soon as possible) For future orders, is there not a way that it goes faster. I ordered material in France and Holland and 2 days later, it was at home.

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Frederic D.

Published on 30/03/2023 à 17h21 following a purchase from 21/03/2023

The product does not work. But quick response to send my order back. Waiting for the after sales service

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Jean Jacques B.

Published on 24/03/2023 à 16h16 following a purchase from 14/03/2023

PERFECT

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Alain V.

Published on 14/03/2023 à 07h10 following a purchase from 08/03/2023

Very good

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Etienne S.

Published on 13/03/2023 à 15h43 following a purchase from 05/03/2023

Nicely packaged and fast delivery,top service!

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