The store consistently delivers fast service and quick delivery times, with many notes of receiving items within or ahead of expectations and packages arriving well protected. Customers highlight reliable conformity to orders, with items matching what was ordered and materials meeting or exceeding expectations, including solid packaging and up-to-date stock. The experience is characterized by professional, helpful service and a pleasant shopping process, with praise for responsiveness, clear communication when substitutions were offered, and overall satisfaction with prices and promotions. Overall, the combination of prompt delivery, accurate orders, and courteous, efficient staff stands out as the store’s main strengths.
I have received a completely different product and when informed the company about the issue they have never reacted back. Very disappointing customer service level without a professional approach.
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Cédric G.
Rating: 1 out of 5
following a purchase from 07/04/2024
Shipping not fast, expired product
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Yannick M.
Rating: 1 out of 5
following a purchase from 27/03/2024
order not received and collection made
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Bruno N.
Rating: 1 out of 5
following a purchase from 07/03/2024
Don't carry gls!
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Thomas K.
Rating: 1 out of 5
following a purchase from 23/03/2024
I have not received an order yet
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Erwin J.
Rating: 1 out of 5
following a purchase from 21/03/2024
This is already the third week and my order has not arrived yet.
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Anthony F.
Rating: 1 out of 5
following a purchase from 19/03/2024
Easter open boilie in the parcel
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Philippe C.
Rating: 1 out of 5
following a purchase from 15/03/2024
Impossible to get my money back item does not correspond to what I ordered
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Christian D.
Rating: 1 out of 5
following a purchase from 11/03/2024
Incomplete order missing 10kg pellets and 2L molasses
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Patrick L.
Rating: 1 out of 5
following a purchase from 08/03/2024
I had ordered cooked hemp seeds and received raw!
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Andre S.
Rating: 1 out of 5
following a purchase from 29/02/2024
A second parcel is missing and no one is taking care of it. It's already been stuck in Belgium for 8 days... And I'm still waiting for it.
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Pascal C.
Rating: 1 out of 5
following a purchase from 01/03/2024
Disastrous Mondial Relay delivery. Carton ripped off and glued back together with schotch. When I opened it, the amoce bag was punctured, and inside was a primer bag in a Mondial Relay bag. The 2 boxes of babycorn shattered and a part in powder. Unacceptable. I've never received a parcel so damaged and re-taped in such a way with so much damage.
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Jeanyves F.
Rating: 1 out of 5
following a purchase from 01/03/2024
The delivery man dropped the package off all smashed up and left without waiting for anything.
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David V.
Rating: 1 out of 5
following a purchase from 28/02/2024
Wrong product
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Gerrit J H.
Rating: 1 out of 5
following a purchase from 11/02/2024
more than adequate. 4 starrren. according to message neatly verpact and received highly recommended the sport fisherman
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Julien H.
Rating: 1 out of 5
following a purchase from 18/01/2024
0
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Thierry C.
Rating: 1 out of 5
following a purchase from 31/05/2023
Hello, I was very disappointed with the trout rod I bought from you. The equipment was very fragile and the rod broke when I did some dry ironing in a river. I don't know if I can be compensated?
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Ricardo M.
Rating: 1 out of 5
following a purchase from 24/12/2023
5 star
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Pascal R.
Rating: 1 out of 5
following a purchase from 04/12/2023
Nothing to say about the merchant site, but the delivery company is too long.
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Juriaan H.
Rating: 1 out of 5
following a purchase from 17/11/2023
Everything went well
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Pascal F.
Rating: 1 out of 5
following a purchase from 18/11/2023
I am not satisfied because the packaging did not withstand the transport and handling which resulted in the loss of the article during shipment. I have reported this to you but no satisfactory response immediately.
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Michel M.
Rating: 1 out of 5
following a purchase from 07/11/2023
big problem with the DPD deliveryman because he does not deliver to the customer as requested on the order so as not to waste time, he drops everything off at the relay point but it has been closed for several days so how do I get my parcel back?
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Anthonio C.
Rating: 1 out of 5
following a purchase from 20/10/2023
Website is misleading and so they deliver other things!
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Vincent G.
Rating: 1 out of 5
following a purchase from 27/08/2023
Catastrophic delivery service!!!! Order placed on Sunday 27/08/23 (I specify well that on the site it says delivery 48h we are Monday 04/09/23 I was to be delivered today yet again nothing ... Maybe I'll have Christmas ... Really recommend this site !!!!
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Joan C.
Rating: 1 out of 5
following a purchase from 26/08/2023
Very satisfied and fast delivery
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Alexandrine Z.
Rating: 1 out of 5
following a purchase from 08/08/2023
Parcel not received SMS received from mondial Relaiy sends an SMS to indicate that the parcel is not available at the site indicated agreed, says to resume an RV in another site but does not put the references of the parcel, moreover site not accessible on internet, therefore cannot reschedule a delivery
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Mathieu G.
Rating: 1 out of 5
following a purchase from 31/07/2023
The equipment was damaged, I did not receive a reply to my last e-mail.
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Piet B.
Rating: 1 out of 5
following a purchase from 28/07/2023
will be emailed back but get nothing back wrong lifer done but now nothing heard I find very strange
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Cyrille S.
Rating: 1 out of 5
following a purchase from 11/07/2023
Preparation and dispatch on time. Parcel arrived at the depot 2km from my home. It took GLS 9 days to deliver. As this is not the 1st time I've had delivery problems, would it be possible to have the choice of another carrier for home delivery? Like dpd or dhl for example Thank you.
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Benjamin C.
Rating: 1 out of 5
following a purchase from 18/07/2023
Did not receive my order
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Daniel C.
Rating: 1 out of 5
following a purchase from 10/07/2023
Over a week and still no parcel
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Johny V.
Rating: 1 out of 5
following a purchase from 09/07/2023
top
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Pierre F.
Rating: 1 out of 5
following a purchase from 10/07/2023
Error in my order, I received a product that I had not ordered.
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Jan V.
Rating: 1 out of 5
following a purchase from 03/07/2023
order late 3-7 ordered and 7-7 in not normal
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Johan J.
Rating: 1 out of 5
following a purchase from 01/07/2023
Fine everything in order
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Patrick B.
Rating: 1 out of 5
following a purchase from 30/06/2023
Could be better
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Jozef L.
Rating: 1 out of 5
following a purchase from 30/06/2023
Great service !
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Samuel F.
Rating: 1 out of 5
following a purchase from 20/06/2023
Nothing corresponds to the given imagine, long delivery, misleading title and image!
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Response from Deconinck Fishing
Hello Samuel,
We're sorry to hear about your bad experience. We are constantly working to improve our products and service. Your satisfaction is our highest priority. Please contact us if you need any further advice and we will do our best to meet your expectations.
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August V.
Rating: 1 out of 5
following a purchase from 27/06/2023
order still not received !
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