Customer reviews of Deconinck Fishing

9,6 /10

Based on 15 187 published reviews

5 13,3k 88% 4 1 176 8% 3 300 2% 2 180 1% 1 222 1%

Summary of reviews

Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.

1 star review

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Jordan V.

Published on 10/04/2022 à 12h14 following a purchase from 01/04/2022

In my order my package of primer was opened all the primer was scattered in the cardboard box I made photos but still no response from customer service

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Marie-Laure B.

Published on 20/03/2022 à 15h51 following a purchase from 12/03/2022

Poor finish not watertight at the joints damage

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J V.

Published on 14/03/2022 à 16h35 following a purchase from 05/03/2022

Terrible delivery with GLS. If you don't walk down from the second floor fast enough the delivery guy has already left. Bill in the bus you may make a new appointment. What a worthless courier. For this reason I will never order anything through this website again.

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Marie-Anges G.

Published on 08/03/2022 à 06h27 following a purchase from 01/03/2022

I would like to send you back my order which is not suitable. What should I do?

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yannick L.

Published on 13/02/2022 à 18h52 following a purchase from 06/02/2022

Order well received the bag of cake stale cage feeder crushed.

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Pascal M.

Published on 30/01/2022 à 20h29 following a purchase from 22/01/2022

Lack of information and photos on the sales site

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Sebastien L.

Published on 26/09/2021 à 02h15 following a purchase from 12/09/2021

I received the equipment very quickly but with a dent in it. I sent an email with a picture the same day I received it but no answer or return. A little disappointed but I don't regret my purchase

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laurent D.

Published on 12/08/2021 à 14h37

I ordered a bag with 24/48h delivery for 9€! I ordered on Friday and received it the following Thursday.

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Response from Deconinck Fishing Published on 13/08/2021

Thank you for your evaluation, your order of 30/07 at 16:14 was shipped on Monday, August 2 because there is no pickup on Saturday and Sunday. The package was delivered on Wednesday 4/08 at 16:35, so 48 hours later.
Sincerely

bruno F.

Published on 19/07/2021 à 13h38

I received my product damaged in the packaging.broken closure, damaged angle, screw of foot which does not serve, what to do with this unusable product.cordially

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Response from Deconinck Fishing Published on 21/07/2021

Hello, we will take the station back from you. Sincerely

Hugo L.

Published on 23/05/2021 à 11h28

the delivery was 4 days late compared to what was announced and despite the amount paid to be delivered in 48h max the debit on my account however took 24h

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Response from Deconinck Fishing Published on 27/05/2021

Hello, your order is gone the next day, like all websites, we are dependent on the professionalism of our carrier.
Sincerely

DANIEL A.

Published on 30/04/2021 à 06h10 following a purchase from 18/04/2021

Hello, A little disappointed because the spring under the clamp that holds the hook is twisted and therefore its operation is null.

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michel D.

Published on 16/04/2021 à 11h17

Deconinck no problem, but the carrier was not able to deliver my order because ...I don't know). The Deconinck customer service was able to send me back my order as soon as possible ...satisfied overall

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Response from Deconinck Fishing Published on 16/04/2021

Hello, thank you for your comment, like all websites, we are dependent on the seriousness of the deliverers who take care of our packages. We never leave a customer in the lurch. Sincerely

Sergejs S.

Published on 28/03/2021 à 14h20 following a purchase from 15/03/2021

I was sent an item that I didn't order! Not what I ordered!

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Dimitri M.

Published on 20/12/2020 à 20h18 following a purchase from 01/12/2020

On 3 orders 2 had problems the first I did not receive there right size of lure and have some that are missing then the second it was and the third have more than a week's delay and I ordered a rod of 230 cm I received a 110 that finish this store

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MONSIEUR C.

Published on 06/12/2020 à 19h51 following a purchase from 24/11/2020

Incompetent delivery service Delivery 4 days later knowing that we were asked to make an appointment for delivery on Thursday morning. A sms was sent to warn us that they could not deliver and I made an appointment for another delivery on Friday to finish my order and arrive on Saturday at 1pm.

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dirk V.

Published on 26/11/2020 à 17h56 following a purchase from 14/11/2020

Very good 'just the port' quite expensive 35%.

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Thierry B.

Published on 22/10/2020 à 17h15 following a purchase from 10/10/2020

Site not serious sending of defective equipment, I warned by mail the problem to the seller but it did not see fit to answer me so 40 € for nothing

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Remy F.

Published on 24/05/2020 à 00h28 following a purchase from 12/05/2020

Unfortunately I received the lure but the size d under, I sent an email for the problem and never got a response or even an apology. To be avoided.

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Response from Deconinck Fishing Published on 28/05/2020

Hello, Smile, you received 2 decoys instead of one, you would be wrong to flee our site. Sincerely

Gaël M.

Published on 19/05/2020 à 14h02 following a purchase from 30/04/2020

The delivery time was not respected I had paid for a delivery in 24 48 hours I placed the order on April 30 I received my package on May 14 I have not even been refunded just a credit of the shipping costs

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Augustin R.

Published on 07/03/2020 à 14h31 following a purchase from 26/02/2020

I have already ordered one week ago and I still haven't received my coli even though it was supposed to be delivered within 24/47H

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SEBASTIEN L.

Published on 26/12/2019 à 20h33 following a purchase from 13/12/2019

Order of boilies carp package received open cardboard crushed bait inside I contact the store that tells me they can not do anything asks me the photo and tell me they will make a gesture on the next order bait being damaged I repasse an order the same day and the gesture I'm still waiting thank you for your sincerity and your serious not top at all

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Response from Deconinck Fishing Published on 07/01/2020

Hello, indeed, we forgot to send you the promised gift, we are sending you tomorrow 1kg of sk 30 in 20mm.
We apologize for this delay.
Cordially
Jean charles

Pascal M.

Published on 05/12/2019 à 20h18 following a purchase from 03/09/2019

Completely out of time with 15 years of delay

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