Customer reviews of Deconinck Fishing

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 15 187 published reviews
5 13,3k 88% 4 1 176 8% 3 300 2% 2 180 1% 1 222 1%

Summary of reviews

Delivery is a standout feature of the online store, with many customers highlighting their orders arriving within 24 to 48 hours, often in excellent condition and with careful packaging. The speed and reliability of the shipping process contribute significantly to the positive shopping experience. Product quality consistently meets expectations, as buyers note that items received adhere closely to descriptions and specifications. Customer service is also praised; the team is described as attentive and professional, enhancing overall satisfaction.

Reviews 2 and 3 stars

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M
Maurice D.
Rating: 2 out of 5
following a purchase from 26/04/2021
I have received my order but one of the items delivered does not conform to my order and, despite my emails, I still have no answer for this point for 4 days.
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Christian A.
Rating: 3 out of 5
following a purchase from 18/04/2021
Lightweight, but doesn't seem very sturdy for the price. Delivery is impeccable.
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FRANCIS T.
Rating: 2 out of 5
following a purchase from 14/04/2021
Hello Well received the parcel but a box of ground glass all mouldy and maggots an open package in the box. Greetings
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STEPHEN V.
Rating: 3 out of 5
following a purchase from 27/03/2021
Order prepared quickly, good communication...From my point of view, better to order online and get the discounts -10% and -5% automatically than on the spot, no discount even when specifying that there is 10% online without asking anything😕...I don't quite understand the interest!!!
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Serge D.
Rating: 3 out of 5
following a purchase from 28/03/2021
The gas cartridges I was hoping for were screw in and I can't use them.
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Frédéric L.
Rating: 3 out of 5
following a purchase from 10/03/2021
Fast and good service except delivery package in bad condition but nothing broken 🤭
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frederic D.
Rating: 3 out of 5
following a purchase from 06/03/2021
hello not much choice in carnivorous catfish
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jean-michel L.
Rating: 3 out of 5
following a purchase from 26/02/2021
The website is well organized, the delivery service is top notch as well as the administrative part (management of the order is followed). I am satisfied in general on the material. I'm very pleased with the quality of the products, but the description of each item is poor and we have to rely on the photo of the item. Unfortunately, the photo does not always accurately reflect the article. Cdt
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Joel F.
Rating: 2 out of 5
following a purchase from 31/01/2021
1 material not functional in the order received, moreover the quality does not seem to be at the rendezvous despite the price of this article that we find cheaper almost in all stores
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Roland L.
Rating: 3 out of 5
following a purchase from 06/01/2021
Very good trader. Delivery very late.
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seguin B.
Rating: 3 out of 5
following a purchase from 31/12/2020
Hello, I received the order but it had arrived since the 5th at the parcel post and I never received the information to go and get it. I learned that it was there when I sent you the email and you replied very quickly and I thank you for that the order almost left.
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Milivoje D.
Rating: 3 out of 5
following a purchase from 29/12/2020
Of products they have already been justified!, problems and of delivery, one delays! Out of stock!! Me ça va! I'm very pleased with the service and the quality of the product.
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Nicolas V.
Rating: 3 out of 5
following a purchase from 08/12/2020
Problem of restocking of lures and this despite a positive information by mail. I am disappointed.
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Cécile R.
Rating: 2 out of 5
The delivery time was not clearly defined and especially not respected by the deliveryman who moreover did not warn of his 1st passage nor left a notice of passage A little disappointed with the service of the blow
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Response from Deconinck Fishing
Hello,
Your order of 7-12 at 7pm was shipped on 8-12. We did our job and thank you for your order.
Like all websites, we are dependent on the delivery quality of the companies that handle our packages.
This was not the case for you, we apologize, since you received your package on 11-12-2020.
Sincerely
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Olivier D.
Rating: 3 out of 5
following a purchase from 30/11/2020
Satisfied with the site deconinck very responsive except the delivery postponed 2 times a little long
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Cyril A.
Rating: 3 out of 5
following a purchase from 08/11/2020
Item does not correspond to the photo and description Trakker kitchen set I received two pots and a pan instead of one pot and the kettle
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vermeire M.
Rating: 3 out of 5
following a purchase from 06/11/2020
it has a package that I did not receive in 9euro50
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ALAIN S.
Rating: 3 out of 5
following a purchase from 18/10/2020
correct materials very bad description of items can do better
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RODOLPHE F.
Rating: 3 out of 5
following a purchase from 14/10/2020
the description of the articles (rods) is not precise enough lack of weight, lack of type of action, type of fishing, etc...
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Patrick D.
Rating: 3 out of 5
following a purchase from 11/10/2020
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
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guy T.
Rating: 3 out of 5
following a purchase from 01/10/2020
inside the damaged package
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BRUNO C.
Rating: 3 out of 5
following a purchase from 30/06/2020
strong point: fast shipping; downside: quality of items ordered very average! to see on other object! I would recommend and if dissatisfied I would change creamery
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Vincent A.
Rating: 3 out of 5
following a purchase from 22/06/2020
Product conforms to my expectations.
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christophe C.
Rating: 3 out of 5
following a purchase from 15/06/2020
Packing too light open package . Poorly closed .
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Jean François L.
Rating: 2 out of 5
following a purchase from 29/05/2020
An article does not correspond to what I had ordered. Then, what frays me enormously is the gigantic lack of choice for the articles of fishing to the carnivorous and the trout. I hope much more seriousness of the staff to prepare the packages.
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Pascal L.
Rating: 2 out of 5
following a purchase from 22/05/2020
Fast delivery with personalized note. But I contacted the company because of a manufacturing defect of an item and no return from them.
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Eric P.
Rating: 2 out of 5
following a purchase from 18/05/2020
I'm very pleased with the service and the quality of the parcel, I'm sure it will be delivered to my door in the morning.
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Response from Deconinck Fishing
Thank you for your order, we are sorry for this inconvenience but like all websites, we are dependent on the seriousness of the deliverer to do his job properly. The main thing is that you have all received on time.
Sincerely
F
Fabien P.
Rating: 2 out of 5
following a purchase from 30/04/2020
Several breakage in full season fishing Product nash, lure keitec, soluble prologic. And the remainder in breakage does not remain on the order of departure Mr fp
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Vincent L.
Rating: 3 out of 5
following a purchase from 01/05/2020
Well
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Jimmy C.
Rating: 3 out of 5
following a purchase from 29/04/2020
Package arrived
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jerome C.
Rating: 3 out of 5
following a purchase from 23/04/2020
Fast delivery despite the crisis. But packaging not in accordance with the products
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Alexandre C.
Rating: 3 out of 5
following a purchase from 13/04/2020
Good product, just a problem with delivery. And there are some products missing in my package.
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HENRI L.
Rating: 2 out of 5
following a purchase from 12/04/2020
Hello, order received on time, but the float pins are bent. No return from Deconinck on the subject despite my complaint. Photo sent to the DECONINCK site to prove it.
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Denis P.
Rating: 3 out of 5
following a purchase from 23/02/2020
Good overall, but the detail of the material is lacking, for example, the rod material......
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Denis B.
Rating: 3 out of 5
following a purchase from 23/12/2019
The order was received quickly, except that it was the wrong products
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Francis W.
Rating: 3 out of 5
following a purchase from 14/12/2019
Sending problem
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dany W.
Rating: 2 out of 5
following a purchase from 14/12/2019
Error in my order
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Catherine M.
Rating: 3 out of 5
following a purchase from 07/09/2019
To improve for the choice of the sizes because there was full of bug on this subject on the site at the time of the order and with the final the order placed did not correspond to the desired size
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ANTONY S.
Rating: 3 out of 5
following a purchase from 23/10/2019
1°) The online stock is not up to date. In fact, I bought items that they no longer had. 2°) The update of the shipping process is not updated either. To my surprise, I received one of the packages while it was still in preparation, fortunately someone was at home. The tracking number linked to the order form is not given automatically either, you have to ask for it systematically.
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fabrice P.
Rating: 2 out of 5
following a purchase from 22/10/2019
my first order unfortunately went wrong, 1 hour after ordering and paying a float tube, I received an email to warn me that the article had been sold in store while at the time of my order it was in stock ...
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