English 
H
Rating: 1 out of 5
Fast delivery, well packaged. Very satisfied.
Translated reviews
Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Reliable and good service
Translated reviews
F
Rating: 4 out of 5
Somewhat long delivery time
Translated reviews
E
Rating: 4 out of 5
Everything basically worked out. Could have been a bit faster.
Translated reviews
D
Rating: 3 out of 5
Fallen small, too bad
Translated reviews
Response from Deutschland Inkontinenz
Good day, thank you for your feedback and your rating. Our entire team is doing its best to improve the quality of our services. Thank you for your understanding. Best regards, Germany Incontinence
G
Rating: 4 out of 5
So far everything is fine, only the delivery time is too long!!!!
Translated reviews
Response from Deutschland Inkontinenz
Good day, a heartfelt thank you for your feedback. We regularly work with the carriers to improve our delivery times as much as possible. Best regards, Germany Incontinence
G
Rating: 3 out of 5
Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.
Translated reviews
F
Rating: 4 out of 5
Fast processing and delivery, good price, online dialogue could be better translated, product range is expandable.
Translated reviews
L
Rating: 4 out of 5
Everything is okay except for the communication regarding shipping and delivery punctuality...
Translated reviews
K
Rating: 3 out of 5
I paid extra for DHL delivery and it was delayed by another delivery service.
Translated reviews
F
Rating: 1 out of 5
I still haven't received my package.
Translated reviews
Response from Deutschland Inkontinenz
Good day, your package was returned after it could not be delivered to you, and the refund will follow. Best regards, Germany Incontinence
P
Rating: 4 out of 5
quick processing and shipping
Translated reviews
W
Rating: 4 out of 5
this time the order went smoothly.
Translated reviews
R
Rating: 4 out of 5
It is well made
Translated reviews
R
Rating: 4 out of 5
Some terms are a bit awkwardly translated into German.
Translated reviews
R
Rating: 3 out of 5
The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.
Translated reviews
S
Rating: 4 out of 5
Easy to order, quick processing.
Translated reviews
L
Rating: 3 out of 5
Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.
Translated reviews
T
Rating: 4 out of 5
Good day, thank you for your opinion. We will analyze whether we can add the parcel station in 2025. Best regards, Deutschland Inkontinenz.
Translated reviews
Response from Deutschland Inkontinenz
The product is great, unchanged my favorite brand for years.
E
Rating: 4 out of 5
I don't see any products in the product review list that the review could refer to. Do you have to enter them as a heading yourself here? On which page of the purchased product can you find your review?
Translated reviews
G
Rating: 4 out of 5
Unfortunately, the shipping took too long.
Translated reviews
I
Rating: 4 out of 5
Good price-performance ratio, delivery sometimes takes a bit longer (4-5 days), despite very good packaging, unfortunately, two diaper packages were damaged (probably due to the delivery service). I will still order from deutschland-inkontinenz again.
Translated reviews
J
Rating: 2 out of 5
The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?
Translated reviews
Response from Deutschland Inkontinenz
Good day, we would like to apologize for this error and have done everything necessary to ensure that this does not happen again. Best regards, Germany Incontinence
R
Rating: 1 out of 5
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 18 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
Translated reviews
Response from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
R
Rating: 1 out of 5
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 15 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
Translated reviews
Response from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
S
Rating: 3 out of 5
Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.
Translated reviews
T
Rating: 2 out of 5
Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...
Translated reviews
H
Rating: 4 out of 5
It is a good company. Delivery and ordering process OK. Payment a bit difficult
Translated reviews
D
Rating: 4 out of 5
Website is a bit slow and the filtering does not always work, but products have always arrived reliably and cheaply so far. Delivery to Switzerland would be appreciated!
Translated reviews
S
Rating: 4 out of 5
A bit confusing, as different products slide onto the page from above
Translated reviews
A
Rating: 3 out of 5
The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.
Translated reviews
V
Rating: 4 out of 5
I needed a few attempts before the final order as I ordered for the first time and when paying I was going in circles, did not get a confirmation. I was confused by the code and the selection of different carriers. Now I know and will order again.
Translated reviews
B
Rating: 4 out of 5
Good value for money. Processing time 3 working days. Unfortunately, disproportionately long package delivery time of 10 days!
Translated reviews
M
Rating: 4 out of 5
The shipping was not as fast as stated and the box was quite wobbly and unstable upon arrival, so not okay anymore. The goods were fine, and the rest was also great.
Translated reviews
U
Rating: 4 out of 5
The delivery time is too long, otherwise everything is okay.
Translated reviews
E
Rating: 4 out of 5
I always take the Seni R, super quality.
Translated reviews
M
Rating: 1 out of 5
Good day, we apologize for the inconvenience caused. We had a delivery problem with the selected brand. This problem has now been fully resolved. Therefore, we have a large stock of the ordered products to efficiently meet the demand. Best regards, your Germany Incontinence Team.
Translated reviews
Response from Deutschland Inkontinenz
Clear and straightforward ordering process. Fast delivery.
R
Rating: 3 out of 5
Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!
Translated reviews
H
Rating: 3 out of 5
I am very satisfied with the product. Price/offer good. I have been using the product for a long time.
Translated reviews
A
Rating: 3 out of 5
Product good
Translated reviews