Customer reviews of Deutschland Inkontinenz

Good day, we apologize for the inconvenience caused by the lack of communication and precision. We have forwarded the information to the relevant departments to ensure this does not happen again. Best regards, your Germany Incontinence Team.

Very good

Good day, we would like to apologize for the inconvenience. The invoice is automatically sent by email. Best regards, your Germany Incontinence Team.

Very fast delivery

Fast delivery, unfortunately in Germany no tracking of the delivery route and thus the arrival.

It was a bit difficult as I received a fake email from dhd beforehand. Then I received another one that the package had left the house. That's when I realized I had fallen for this fake email. Unfortunately, I couldn't speak to anyone by phone, so I found writing emails quite stressful. The order is now here and everything worked out satisfactorily.

Order is processed quickly. Why the shipping service provider takes 14 days from Belgium to Germany is not clear.

The online order went smoothly and without problems. Unfortunately, the first order could not be delivered because I had entered the name instead of the street in the address input. This caused delays in delivery, as the first order was completely canceled by the company and a new order was placed by me. However, customer service was always very helpful. However, I had to wait quite a long time for the refund of my advance payment on the first order (about 14 days), which is certainly also partly due to the Easter holidays.

The goods are very good, unfortunately the delivery by DPD did not work, the goods were not delivered, the parcel deliverer forged my signature and claimed that the package was delivered, which was not the case.

After I inquired, the goods were shipped. 48-hour delivery does not fit. One box was also damaged.

The pictured photo is unfortunately not what I received

Cost-effective but online shop is slow and has errors with the filters. Delivery to Germany is top-notch. The review portal itself has an error: the product names are missing in the product review sections. Since I do not know which products might be meant, I refrained from rating the products.

Everything went well

At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).

Incontinence materials should be neutrally packaged!

For first-time buyers, the site is not immediately clear, it is a bit confusing when ordering in bulk.

We paid the money, but did not receive the delivery!

Two deliveries were made, the second delivery was not communicated.

The delivery was faster than the package tracking was updated online.

More promised

All promises fulfilled. Prompt delivery at reasonable costs.

Everything is ok

So far good and informative

Everything always arrives reliably, but it takes a few days longer, probably because it is delivered from Belgium. Otherwise, everything is ok!

The delivery was flawless, I ordered on 1.11.23, the package was delivered on 8.11.23. The tracking did not update, my inquiry via email was answered in no time. The service is good and the price is too. We will definitely order here again and one week can be planned.

No reason for complaint.

Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.

Last time, the shipping did not go so well. But I hope for the next time.

Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.

Placing the order went well, only the shipping took too long. Too bad.

Everything was great. But in terms of packaging, a lot could be saved, as the package and the paper inside were far too large for the small bandage material. It could be sent in a more fitting way.

Delivery took 14 days. 2-3 days delivery time was indicated. When inquiring about where the shipment was, you are only reassured with 'shipped'. That was the last time I ordered there.

The delivery arrived in no time, but the processing time for emails should be significantly improved.

Very satisfied.

Good day, unfortunately this is only an option, as it incurs real costs for us. Best regards, your Germany Incontinence Team

Good day, we are sorry to hear this, and we are doing everything we can to ensure this does not happen again. Best regards, your Germany Incontinence Team

The product is good

Good!

The product itself is good

The site is clear and good