Customer reviews of Deutschland Inkontinenz

The items are satisfactory. The delivery via DPD is not at all. But if the house number is missing, this can only be partially blamed on DPD. With my call on the day of the promised delivery, June 10, to DPD, this could be corrected. However, the tracking leaves much to be desired, on one hand, on the other hand, despite another call on Wednesday, June 11, I was finally able to receive the item, but ONLY on Friday afternoon at the parcel shop. (The tracking provided delayed information and incorrect details, e.g. supposedly a total of 2 unsuccessful delivery attempts, during which I was definitely at home, EXTRA to receive the delivery in a timely manner, or not to miss it. Kind regards.

The order has not arrived by today!

The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.

Zero stars: Ordered 10 days ago and still no delivery, although it has been announced 3 times - completely unacceptable.

Caution: Returns of clothing items also seem to be very difficult. I ordered a piece of clothing that unfortunately does not correspond to the function described on the homepage. My request for a return label is being ignored. Instead, it is only pointed out that only unopened packages can be returned. However, the product was never hygienically packaged. For the visual inspection of the product, it was necessary to take the product out of the plastic bag. I am curious whether my renewed request for a return label will now be met or if it will continue to be ignored. I would advise against purchasing from this retailer.

No neutral packaging. Was delivered to the neighbor.

Unfortunately, it is not possible to pay on account.

I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage (Attachment 1). However, I received the item shown in Attachment 2. This is not just a different packaging; it is a different product with significantly lower quality. Attachment 1: I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage – in blue packaging. However, I received an item in gray packaging, which is also labeled as level 3. This is not just a different packaging; it is a different product with significantly lower quality.

Everything is great!

So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?

Fast delivery, well packaged. Very satisfied.

Fallen small, too bad

Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.

I paid extra for DHL delivery and it was delayed by another delivery service.

I still haven't received my package.

The communication is fine but I couldn't choose the shipping option DPD Packstation, even though this option is offered, error on the website. Otherwise, it works perfectly with Deutsche Post.

Despite bulky dimensions, the package is exemplary packaged. When ordering, think about the slightly longer shipping time (about a week). I am very satisfied and will definitely order again.

The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?

I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 18 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.

I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 15 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.

Only three stars because it is not possible to cancel if you made a mistake, even if you contact customer service. Better to charge shipping twice.

Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...

The delivery takes way too long. Order on June 4th, delivery on June 12th. The ordered items were available.

Good day, we apologize for the inconvenience caused. We had a delivery problem with the selected brand. This problem has now been fully resolved. Therefore, we have a large stock of the ordered products to efficiently meet the demand. Best regards, your Germany Incontinence Team.

Subpar, 2 weeks after the order still nothing, if I hadn't written an email myself and threatened with a complaint, I might not have received anything. They wrote that the delivery was incomplete, but did not contact me themselves. It took almost another week before the delivery was finally sent, then only a partial delivery arrived, the larger part only came after another threat of complaint, over 4 weeks after the order. Never again!!!

I am very satisfied with the product. Price/offer good. I have been using the product for a long time.

Product good

Good day, we apologize for the inconvenience caused by the lack of communication and precision. We have forwarded the information to the relevant departments to ensure this does not happen again. Best regards, your Germany Incontinence Team.

Good day, we would like to apologize for the inconvenience. The invoice is automatically sent by email. Best regards, your Germany Incontinence Team.

The pictured photo is unfortunately not what I received

At first, it was not clear that the goods come from Belgium. Stated delivery time 48 / 72 hours: actually: 9 days. Arrival here: 20.02. That was annoying because planning was done differently based on your information (travel start).

Incontinence materials should be neutrally packaged!

We paid the money, but did not receive the delivery!

More promised

Unfortunately, and really reluctantly, I can only give three stars and would like to justify this. But first, the positive points are the good prices, the good online presence, and the quick processing of the order and fast delivery. I think that's great and should be positively mentioned. However, I find it unfortunate or annoying when I ask to ship the goods a bit more discreetly, as not everyone needs to know what I order. Actually, you just have to turn the packaging box with the writing once, and then the packaging box looks a bit more neutral at first glance. And I had requested this with my last order because I am not home during the week and this box then stands in front of the door for days. But I believe this can be changed. If this is better, I would gladly give 5 stars.

Unfortunately, the pattern print of the Tena Ultima is not properly centered, which seems to be a quality management issue at Tena, but it still annoys me because I use this product myself and therefore cannot close it evenly. Otherwise, the service and prices are really good and the packaging is top, but please sort this out with Tena, that would be great.

Placing the order went well, only the shipping took too long. Too bad.

Delivery took 14 days. 2-3 days delivery time was indicated. When inquiring about where the shipment was, you are only reassured with 'shipped'. That was the last time I ordered there.

Good day, unfortunately this is only an option, as it incurs real costs for us. Best regards, your Germany Incontinence Team

Good day, we are sorry to hear this, and we are doing everything we can to ensure this does not happen again. Best regards, your Germany Incontinence Team