Customer reviews of Deutschland Inkontinenz

Based on my experiences, it is better not to order here and to orient oneself in the field of competitors. The excuses experienced and the cheap attempts at apology gave me the impression that the dealer lacks the necessary awareness that they sell incontinence aids. I had the impression that the dealer was completely indifferent to what they were dealing with. People who order these goods are necessarily dependent on participating in daily life, which seems to be of no concern to the dealer. 17.04.23 Ordered incontinence aids, no delivery until 20.04. Upon inquiry on 20.04, the tracking ID showed no progress in processing since 18.04, and the dealer directly blamed DHL. Instead of researching why the shipment was not processed, I made a clear indication of irregularities in the tracking, but was only placated. On 21.04 still no goods, again blame on DHL. On 22.04 finally an email with the exact Bpost tracking and the address data provided by the dealer, it became clear that the dealer had made very gross mistakes. Important data of the address were missing, existing other data were swapped! A delivery by DHL was not possible. Correcting the delivery data by myself was not possible according to the telephone information from DHL on 22.04.23, this could/must only be done by the sender. On 22.04 renewed written complaint about the delivery delay, again only excuses, phrases of apology, blame on DHL, the made mistake was not addressed, no insight, although it was clear that gross mistakes were made with the customer address. It was assured in writing that the correct data had now been transmitted to DHL. On Monday 24.04.23 DHL made the next attempt to deliver, a renewed delivery was still not possible, apparently another mistake was made by the dealer in trying to correct the error. 24.04.23 DHL now refuses delivery, reason: shipment does not comply with the terms and conditions. The shipment was sent back to the sender by DHL. 25.04 Cancellation of the order by me, delivery delay, undeliverable. Friday 31.04.23 Goods according to tracking arrived back at the recipient, but with the refund, Germany-incontinence is already in delay! Never again!

Perfect

Everything went well. I am satisfied.

Fast and reliable

Fast, discreet delivery, just as one wishes.

Super online shop! Everything was delivered very quickly as ordered! And they also have good prices!

I am very satisfied, fast delivery, well packaged, good goods

Products

I ordered because the price was very cheap, I paid and everything went to my best satisfaction

Everything is great!

I am very satisfied with you.

Everything is perfect!!!

Perfect product.

I am very satisfied with the ordering service and processing time. Questions are answered quickly and friendly. A small downside is the rather long delivery times, which probably also relate to the DHL service.

Everything went perfectly

Fast delivery, everything is okay, highly recommended!

Everything is fine, thank you

I am satisfied with the delivery

xxxx

Everything is fine

Super punctual

Everything is great

Very poor customer service, multiple calls!? No one answers the phone, no response to written emails. In a word, not recommended, prefer direct orders from Germany.

Reliable and fast delivery at fair prices

Everything OK in the green area

The site is self-explanatory, delivery is very fast. I keep ordering.

I regularly order the Tena Pants in XXS for my daughter, as they are not available in this size for us. Fast service, easy ordering process.

Fast delivery, goods exactly as ordered.

Order and delivery ok. Only the package tracking that starts with the Belgian shipping is not as expected from DHL.

Everything is perfect!

Good prices I only wish there were more choices with plastic backsheet

In difficult times acceptable shipping, good goods at a fair price, gladly again

Fast delivery

Unfortunately, the giant package is not delivered to the 3rd floor by elevator, even though I always write that again. It is then at the neighbor's on the ground floor and someone has to be found to bring it upstairs. This is very cumbersome every time. But it is probably the delivery person's fault.

Everything to complete satisfaction, better cannot be done

Everything is great, thank you!!!

I am always satisfied, I order diapers for my baby from here, they are better quality than brand diapers, I am very satisfied with the service and delivery is also fast.

Shipping is great, super service, unbureaucratic, maybe the range could be expanded in the area of incontinence diapers.

Everything was ok.

Good price, found no better price anywhere. Fast delivery without shipping fee