The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Response from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
V
Verifizierter Käufer
Rating: 4 out of 5
Discrete packaging could be improved, the tape holding the box together generally is coming undone and corners are torn by the time it arrives. I'm also not sure the air-filled bags inside are helping much, the box is still generally very compressible as they just kinda squish past each other inside. In this case the packaging was so bad my mail carrier had to send it to a special facility for not meeting their requirements, and then I had to chase it for a few weeks to finally get it. Otherwise, products are generally great! No complaints there.
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V
Verifizierter Käufer
Rating: 5 out of 5
Always excellent
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V
Verifizierter Käufer
Rating: 2 out of 5
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
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Response from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
V
Verifizierter Käufer
Rating: 4 out of 5
Unfortunately, I found the delivery time very long. Otherwise, the goods were okay.
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V
Verifizierter Käufer
Rating: 5 out of 5
*****
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V
Verifizierter Käufer
Rating: 4 out of 5
Fast delivery, very good absorbent diapers, good for people who cannot change often. The neutral packaging was not good. The package was half open, so my neighbors now also know what underwear I wear. Not good.
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V
Verifizierter Käufer
Rating: 5 out of 5
Overall great experience! Helped me sort out my orders.
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V
Verifizierter Käufer
Rating: 5 out of 5
Easy to order on the website, detailed description of the product and fast delivery
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V
Verifizierter Käufer
Rating: 5 out of 5
I have no problems! The service is fast and you get what you need!!
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V
Verifizierter Käufer
Rating: 5 out of 5
Very fast shipping, uncomplicated processing. The package was shipped neutrally.
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V
Verifizierter Käufer
Rating: 5 out of 5
After several orders, I am fully satisfied from ordering to delivery.
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V
Verifizierter Käufer
Rating: 1 out of 5
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
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Response from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
V
Verifizierter Käufer
Rating: 5 out of 5
Postage is very quick with discreet packaging. The website is very easy to navigate.
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V
Verifizierter Käufer
Rating: 5 out of 5
I am also a loyal customer. Always fast delivery and the selection is very good. Prices are really affordable. A bulk discount would be desirable (when purchasing a larger quantity of a product). There is also the option of discreet packaging for a small additional fee! I can only recommend the shop.
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V
Verifizierter Käufer
Rating: 5 out of 5
Very good prices - fast discreet delivery - I am super satisfied - THANK YOU!
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V
Verifizierter Käufer
Rating: 5 out of 5
Very prompt service.
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V
Verifizierter Käufer
Rating: 5 out of 5
*****
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V
Verifizierter Käufer
Rating: 5 out of 5
Problem-free ordering process, prompt shipping and fair prices
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V
Verifizierter Käufer
Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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V
Verifizierter Käufer
Rating: 4 out of 5
Fast delivery.
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V
Verifizierter Käufer
Rating: 5 out of 5
Easy ordering option, diverse. Fast delivery. Very satisfied with the products. Thank you.
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V
Verifizierter Käufer
Rating: 4 out of 5
Quality, price, shipping recommended
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V
Verifizierter Käufer
Rating: 5 out of 5
*****
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V
Verifizierter Käufer
Rating: 5 out of 5
Very impressed, all products & sizes I needed on one website and very good prices. It was a drama-free transaction with fast shipping to Ireland. Wish I found this website sooner!!!! I will definitely use the website again and highly recommend it to others who are thinking of ordering from Ireland. Thanks
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V
Verifizierter Käufer
Rating: 5 out of 5
*****
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V
Verifizierter Käufer
Rating: 2 out of 5
The delivery was fast, but the delivered device did not work. Several calls to customer service until someone was reached. Service staff could not speak German or English. Had to call several times until someone with German skills was reached. Information: Problem will be forwarded. 4 days later notification that a return label will be issued. Until today (another 2 days have passed) no return label received. No response to emails. I am fed up with incontinence from Germany. I cannot recommend it further.
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Response from Deutschland Inkontinenz
Good day, we apologize for this inconvenience. When you called us for the first time, our German-speaking employee was unfortunately not available. However, you were able to reach her later. As for the defective goods, we have contacted our manufacturer to refund you for the product. We were waiting for a response from the manufacturer to send you a return label. Apparently, the problem is now resolved. Best regards,
V
Verifizierter Käufer
Rating: 4 out of 5
I ordered goods from this provider for the first time and I am very satisfied with the processing. Everything was consistent and was delivered quickly. Therefore, I am very satisfied.
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V
Verifizierter Käufer
Rating: 5 out of 5
Everything is perfect. Fast delivery.
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V
Verifizierter Käufer
Rating: 5 out of 5
Searched a long time for suitable material and found it here, I am very satisfied 👍
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V
Verifizierter Käufer
Rating: 5 out of 5
Everything went super well.
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V
Verifizierter Käufer
Rating: 5 out of 5
Super service and excellent product. I am super pleased with my masks. They are a good fit and light too.
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V
Verifizierter Käufer
Rating: 5 out of 5
I can recommend the Rodger watch with a very good conscience. Our daughter often forgot to go to the toilet during the day. With the watch, it works great and since then she is finally starting to stay dry at night too.
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V
Verifizierter Käufer
Rating: 5 out of 5
Very fast processing and delivery. Thank you ***
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V
Verifizierter Käufer
Rating: 5 out of 5
Everything went perfectly. Ordered and delivered without complaint.
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V
Verifizierter Käufer
Rating: 5 out of 5
I am very satisfied with your service. Thank you ***
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V
Verifizierter Käufer
Rating: 5 out of 5
Cheap and good products, and fast reliable shipping
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V
Verifizierter Käufer
Rating: 5 out of 5
Very fast shipping, good price-performance, always happy to return
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V
Verifizierter Käufer
Rating: 5 out of 5
Good prices and large selection - fast delivery with DPD also possible to pickup stores.
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V
Verifizierter Käufer
Rating: 5 out of 5
The website is very easy to follow and complete ordering.
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