The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
we are sorry that you have been waiting so long for your order. We understand your dissatisfaction and apologize for this delay.
Best regards,
Germany-Incontinence
M
Mehmet S.
Rating: 4 out of 5
following a purchase from 03/08/2026
I never receive a discount code
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Ronald B.
Rating: 4 out of 5
following a purchase from 28/07/2026
It's a pity that D I does not deliver to Switzerland.
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Hartmuth L.
Rating: 2 out of 5
following a purchase from 10/07/2026
Everything went great, but the result was not satisfactory and the item was simply too expensive for that.
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Volker H.
Rating: 4 out of 5
following a purchase from 29/06/2026
I prefer to buy on account. But the price is of course also important. A waiting time of 3 days is also okay. I will do that again next time. Thank you very much.
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Magdalena S.
Rating: 4 out of 5
following a purchase from 19/06/2026
I am happy with the order and the product. However, I think the delivery process could be reconsidered. The delivery was for an elderly person who cannot carry parcels due to medical reasons. The parcel was left next to the front door, even though I had left a request with the delivery provider asking for help to carry it into the home. I would have been happy to pay extra for this service, but unfortunately, this was not an option. I was also wondering why next-day delivery was not available for this order, as this is quite common now. I had to wait almost a week for the delivery. In conclusion, I am happy with the product, but I think the delivery service is something that could be improved.
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Irmgard F.
Rating: 2 out of 5
following a purchase from 13/06/2026
Delivery time is way too long
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Response from Deutschland Inkontinenz
Good day,
we are sorry that you were not satisfied with the delivery time.
Depending on the product, it may happen that it is not immediately available. Furthermore, delivery times may vary slightly depending on the carrier.
We thank you for your understanding and hope to welcome you back soon.
Best regards,
Germany Incontinence
A
Anke M.
Rating: 2 out of 5
following a purchase from 28/05/2026
Instead of 2-3 working days, I waited 3 weeks and had to assume that my order had gone wrong, even though the money had already been withdrawn. No one responded to my email.
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Response from Deutschland Inkontinenz
Hello Anke,
we are very sorry to hear that. We assume that there was a problem with the carrier and that this delay was unfortunately beyond our control. We also sincerely apologize that no one responded to your email. We have immediately forwarded this information to our customer service.
If you still have not received your order, please contact our customer service again via email, providing your order number. We will personally ensure that your issue is processed as quickly as possible and that the problem is resolved.
Again, we apologize for the inconvenience.
Best regards,
Germany Incontinence
A
Angelika N.
Rating: 2 out of 5
following a purchase from 04/06/2026
We have been ordering from you for a long time. Everything is perfectly fine.
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Response from Deutschland Inkontinenz
Hello Angelika,
thank you very much for your loyalty! We are very pleased to hear that everything is perfectly fine and that you are satisfied with our service.
Best regards,
Germany Incontinence
G
Gert D.
Rating: 4 out of 5
following a purchase from 26/05/2026
The delivery time was significantly longer than announced
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Heike J.
Rating: 4 out of 5
following a purchase from 15/05/2026
Ordered goods not available, no good alternative offered, return process is still ongoing...
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Peter E.
Rating: 4 out of 5
following a purchase from 05/05/2026
The packaging was defective. The carrier repackaged it.
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Frank B.
Rating: 1 out of 5
following a purchase from 22/04/2026
The process/purchase was quick, uncomplicated and also cost-effective with you. All in all very good.
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Response from Deutschland Inkontinenz
Hello Frank,
Thank you very much for your great feedback! Since you were very satisfied with the purchase, we suspect that the 1-star rating was a mistake. Nevertheless, we are very pleased with your kind words and wish you all the best!
Best regards,
Germany Incontinence
S
Sabine G.
Rating: 1 out of 5
following a purchase from 23/04/2026
incomplete
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Response from Deutschland Inkontinenz
Hello Sabine,
We are sorry that your order is incomplete. Please do not hesitate to contact our customer service via email, we will find a solution for you as soon as possible.
Best regards,
Germany Incontinence
C
Christine W.
Rating: 1 out of 5
following a purchase from 18/04/2026
Delivery times are unacceptable, there is no way to obtain information by phone
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Response from Deutschland Inkontinenz
Good day, Ms. Willmann,
We regret the delivery delays that have occurred as well as the difficulties in reaching us by phone. We fully understand your dissatisfaction and are currently working to improve our service to better meet the needs of our customers.
Please do not hesitate to contact us via the contact form, providing your order number, so that we can review your case and quickly offer you a solution.
Best regards,
Germany Incontinence
M
Marcel F.
Rating: 2 out of 5
following a purchase from 25/03/2026
Long delivery time, goods come from Belgium
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Response from Deutschland Inkontinenz
Hello Marcel,
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations.
Our goods are indeed shipped from Belgium, which can lead to longer delivery times in individual cases, depending on the shipping service provider.
We are continuously working to improve our service.
Best regards
Germany Incontinence
H
Holger W.
Rating: 1 out of 5
following a purchase from 13/03/2026
The promised delivery date was not met. Only after an email request was the order processed.
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Response from Deutschland Inkontinenz
Dear Mr. Wilke,
thank you very much for your feedback. We are very sorry that the promised delivery date was not met and that your order was only processed after your email.
This does not meet our standards of service and reliability. We take your feedback very seriously and will review the process internally to avoid such delays in the future.
We sincerely apologize for the inconvenience caused.
Best regards
Germany Incontinence
S
Stefan K.
Rating: 4 out of 5
following a purchase from 10/03/2026
Long delivery time
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Bruno C.
Rating: 4 out of 5
following a purchase from 03/03/2026
Probably due to the carrier, but the goods arrived very late.
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Hannelore G.
Rating: 4 out of 5
following a purchase from 08/02/2026
Everything that had to do with your company was fine. Only the delivery via DPD was a complete scandal. I will never accept a shipment with DPD again. Outrageous what some delivery people allow themselves.
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Sidney W.
Rating: 4 out of 5
following a purchase from 01/02/2026
Overall (goods are always correct and in good condition) okay, only the delivery time is often longer than initially announced.
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Günter K.
Rating: 4 out of 5
following a purchase from 23/01/2026
The panty liner detaches from the upper part of the underwear. The cause is a fault in the adhesion of the adhesive strip. The liner folds back and rolls up.
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Bernd D.
Rating: 4 out of 5
following a purchase from 06/01/2026
Everything is fine.
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Olaf S.
Rating: 1 out of 5
following a purchase from 05/01/2026
I ordered and also paid for a neutral shipment. The box had several large, clear stickers of the original contents. This does not match my idea of a neutral shipment. Especially one that you pay extra for!
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Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we completely understand.
Could you please send us a photo of the box you received via email to the following address: [email protected]? If we find a logistical error, we can offer you compensation.
We will do everything we can to ensure that such a situation does not happen again in the future.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Germany Incontinence
B
Bertil Ö.
Rating: 4 out of 5
following a purchase from 30/12/2025
It's easy to place an order. Reasonable delivery time. The only thing I would like to complain about was the packaging which was partly starting to break, and partly was open.
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Hanns-Friedbert L.
Rating: 1 out of 5
following a purchase from 30/11/2025
delivery time excessively long, school grade "6", never buy there again
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Response from Deutschland Inkontinenz
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your order. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not occur again in the future.
We would like to point out that when placing a new order, you have the option to choose a different transport service provider.
We apologize for the inconveniences that have arisen independently of our will.
Best regards,
Germany Incontinence
D
Dirk K.
Rating: 4 out of 5
following a purchase from 25/11/2025
Everything is very good! Only the delivery time was very long this time!!!
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Gamze S.
Rating: 4 out of 5
following a purchase from 23/11/2025
Fast delivery
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Alexander T.
Rating: 4 out of 5
following a purchase from 21/11/2025
Ware is great, contact is friendly and customer-oriented. Price/performance is fine. Shipping takes too long, if we had known it was coming all the way from Belgium?! The company name suggests shipping from Germany, and accordingly short delivery times.
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Michael H.
Rating: 4 out of 5
following a purchase from 06/10/2025
If the orders also arrived on time, I would give more stars, the delivery times indicated on the website are often exceeded by up to three times - no wonder, if after payment by credit card the shipping only takes place several days later - otherwise everything is great - the price-performance ratio is right
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Sonja W.
Rating: 4 out of 5
following a purchase from 14/10/2025
The delivery was on time, and the quality is very good, can only recommend further
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Melanie C.
Rating: 4 out of 5
following a purchase from 09/10/2025
Order arrived in two deliveries and one took a very long time
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Martina S.
Rating: 1 out of 5
following a purchase from 06/10/2025
The shipment was delivered with a very long delay.
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Response from Deutschland Inkontinenz
Good day,
we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, should you wish to do so.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
M
Monique T.
Rating: 2 out of 5
following a purchase from 27/09/2025
Shipping took way too long, I ordered elsewhere later and it was there earlier.
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Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, if you wish.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
E
Eckhard R.
Rating: 2 out of 5
following a purchase from 25/09/2025
The delivery has still not arrived despite multiple announcements. I also cannot really determine a reliable arrival date in the shipment tracking.
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Response from Deutschland Inkontinenz
Hello,
We regret your dissatisfaction and fully understand it.
The delivery of your package has been delayed by the carrier for reasons unknown to us. We apologize for this.
You have chosen a reputable carrier where such situations are rare. We hope this does not happen again in the future.
Best regards,
Germany Incontinence.
H
Hanspeter R.
Rating: 2 out of 5
following a purchase from 24/09/2025
The shipment was not complete; the error was presumably with the carrier (DPD). It took x emails to get things moving and clarify the situation. There were 2 trips necessary to pick up the goods, taking about 1/2 hour, totaling 13 days. It's a shame, the information regarding the transport tracking was actually not bad; but the mistake was presumably with DPD.
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Response from Deutschland Inkontinenz
Hello,
We regret your dissatisfaction and fully understand it.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such situations do not occur again in the future. As we are an independent delivery service, we unfortunately have no influence over the delivery itself.
We would like to inform you that in the future you will have the option to choose another carrier.
We apologize for any inconvenience that is beyond our control.
Best regards,
Germany Incontinence.
M
Mario D.
Rating: 4 out of 5
following a purchase from 24/09/2025
1 star deduction for the delivery time which is quite long otherwise everything is fine
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Lothar G.
Rating: 4 out of 5
following a purchase from 05/09/2025
Hello, I had problems with you and the order for the first time. Therefore, I do not want to judge too harshly. However, I would like to address the following point. The quality of the Tena Slip Ultima active fit I ordered was poor. For this reason, I also contacted the company Tena and received a replacement. The absorbency of the Ultima slips was almost non-existent. The company Tena will get to the bottom of the matter. Best regards, L.Gömann
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Response from Deutschland Inkontinenz
Hello,
Thank you for your feedback. We are sorry that you are dissatisfied with the quality of your ordered products.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and ranges so that you can find the product that best suits you. Feel free to try them out and give us feedback.
We hope your next order goes better.
Best regards,
Germany Incontinence
S
Sonja W.
Rating: 4 out of 5
following a purchase from 03/09/2025
Fast delivery and good goods
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Bernd U.
Rating: 1 out of 5
following a purchase from 08/08/2025
Yesterday you pay for the goods in advance, but receive nothing. There is no response to several follow-up emails. So far, no goods, no response, and no money back.
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Response from Deutschland Inkontinenz
Good day,
We apologize for the delay in the delivery of your package by the carrier.
According to the information, your package was delivered on 27.08.
We apologize for the inconvenience, which is unfortunately beyond our control.
Best regards,
Germany Incontinence
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