The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Good price-performance ratio, delivery sometimes takes a bit longer (4-5 days), despite very good packaging, unfortunately, two diaper packages were damaged (probably due to the delivery service). I will still order from deutschland-inkontinenz again.
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Josef R.
Rating: 2 out of 5
The invoice had the correct address Starenweg 9, but the house number was missing on the package label. Therefore, the delivery could not be made to my home, although this was confirmed by email. The shipment was then delivered to my daughter at Möschenfelder Straße 63, 2 km away. And I was lied to by the delivery person. Very poor service. Please get your address files in order. Is there compensation for unnecessary waiting time and travel to pick up the packages at the wrong address?
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Response from Deutschland Inkontinenz
Good day, we would like to apologize for this error and have done everything necessary to ensure that this does not happen again. Best regards, Germany Incontinence
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Runge M.
Rating: 1 out of 5
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 18 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
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Response from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
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Runge M.
Rating: 1 out of 5
I was very satisfied with Germany-incontinence so far, but not anymore. I canceled my order from June 15 and have not yet received my payment back. The responses to my email are just postponements, saying it will be forwarded to accounting, then accounting is on vacation, and my last inquiry went completely unanswered. This is unacceptable.
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Response from Deutschland Inkontinenz
Good day, we apologize for the inconvenience. We have implemented new procedures to improve the duration of refunds. Best regards, Germany Incontinence
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Tobias K.
Rating: 2 out of 5
Swimsuit too small does not fit. Despite trying on with underwear, exchange is not possible... So paid 120 euros for nothing... never again, supposedly fast delivery and waited 6 days...
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Hermann0201 W.
Rating: 4 out of 5
It is a good company. Delivery and ordering process OK. Payment a bit difficult
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Daniel L.
Rating: 4 out of 5
Website is a bit slow and the filtering does not always work, but products have always arrived reliably and cheaply so far. Delivery to Switzerland would be appreciated!
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Sabine G.
Rating: 4 out of 5
A bit confusing, as different products slide onto the page from above
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Volker H.
Rating: 4 out of 5
I needed a few attempts before the final order as I ordered for the first time and when paying I was going in circles, did not get a confirmation. I was confused by the code and the selection of different carriers. Now I know and will order again.
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Beate H.
Rating: 4 out of 5
Good value for money. Processing time 3 working days. Unfortunately, disproportionately long package delivery time of 10 days!
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Maximilian K.
Rating: 4 out of 5
The shipping was not as fast as stated and the box was quite wobbly and unstable upon arrival, so not okay anymore. The goods were fine, and the rest was also great.
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Uwe K.
Rating: 4 out of 5
The delivery time is too long, otherwise everything is okay.
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Elsbeth G.
Rating: 4 out of 5
I always take the Seni R, super quality.
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Maria-Luise S.
Rating: 1 out of 5
Good day, we apologize for the inconvenience caused. We had a delivery problem with the selected brand. This problem has now been fully resolved. Therefore, we have a large stock of the ordered products to efficiently meet the demand. Best regards, your Germany Incontinence Team.
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Response from Deutschland Inkontinenz
Clear and straightforward ordering process. Fast delivery.
M
Manuel H.
Rating: 1 out of 5
Good day, we apologize for the inconvenience caused by the lack of communication and precision. We have forwarded the information to the relevant departments to ensure this does not happen again. Best regards, your Germany Incontinence Team.
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Response from Deutschland Inkontinenz
Very reliable!
M
Monika M.
Rating: 4 out of 5
Very good
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Siegfried M.
Rating: 1 out of 5
Good day, we would like to apologize for the inconvenience. The invoice is automatically sent by email. Best regards, your Germany Incontinence Team.
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Response from Deutschland Inkontinenz
As always, very good products and fast delivery.
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Jürgen S.
Rating: 4 out of 5
Very fast delivery
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Heinz-Werner K.
Rating: 4 out of 5
Fast delivery, unfortunately in Germany no tracking of the delivery route and thus the arrival.
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Claudia M.
Rating: 4 out of 5
It was a bit difficult as I received a fake email from dhd beforehand. Then I received another one that the package had left the house. That's when I realized I had fallen for this fake email. Unfortunately, I couldn't speak to anyone by phone, so I found writing emails quite stressful. The order is now here and everything worked out satisfactorily.
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Hans Erwin R.
Rating: 4 out of 5
Order is processed quickly. Why the shipping service provider takes 14 days from Belgium to Germany is not clear.
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Hannelore S.
Rating: 4 out of 5
The online order went smoothly and without problems. Unfortunately, the first order could not be delivered because I had entered the name instead of the street in the address input. This caused delays in delivery, as the first order was completely canceled by the company and a new order was placed by me. However, customer service was always very helpful. However, I had to wait quite a long time for the refund of my advance payment on the first order (about 14 days), which is certainly also partly due to the Easter holidays.
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Puhr H.
Rating: 4 out of 5
The goods are very good, unfortunately the delivery by DPD did not work, the goods were not delivered, the parcel deliverer forged my signature and claimed that the package was delivered, which was not the case.
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Marie Luise D.
Rating: 4 out of 5
After I inquired, the goods were shipped. 48-hour delivery does not fit. One box was also damaged.
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Daniel L.
Rating: 4 out of 5
Cost-effective but online shop is slow and has errors with the filters. Delivery to Germany is top-notch. The review portal itself has an error: the product names are missing in the product review sections. Since I do not know which products might be meant, I refrained from rating the products.
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Peter F.
Rating: 4 out of 5
Everything went well
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Karola B.
Rating: 4 out of 5
For first-time buyers, the site is not immediately clear, it is a bit confusing when ordering in bulk.
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Zettl A.
Rating: 1 out of 5
We paid the money, but did not receive the delivery!
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Response from Deutschland Inkontinenz
Good day, Since the package was not picked up at the relay point, it has been returned to us. Could you please contact us by email to follow up on the case? Best regards, Your Germany Incontinence Team
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Büşra K.
Rating: 4 out of 5
Two deliveries were made, the second delivery was not communicated.
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Stefan H.
Rating: 4 out of 5
The delivery was faster than the package tracking was updated online.
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Dirk W.
Rating: 1 out of 5
More promised
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Response from Deutschland Inkontinenz
Good day, could you please tell us a bit more about the problem that has occurred? Best regards, your Germany Incontinence Team
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Rolf-Dieter G.
Rating: 4 out of 5
All promises fulfilled. Prompt delivery at reasonable costs.
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Klaus G.
Rating: 4 out of 5
Everything is ok
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Roland H.
Rating: 4 out of 5
So far good and informative
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Anne T.
Rating: 4 out of 5
Everything always arrives reliably, but it takes a few days longer, probably because it is delivered from Belgium. Otherwise, everything is ok!
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Harri K.
Rating: 4 out of 5
The delivery was flawless, I ordered on 1.11.23, the package was delivered on 8.11.23. The tracking did not update, my inquiry via email was answered in no time. The service is good and the price is too. We will definitely order here again and one week can be planned.
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Stefan H.
Rating: 4 out of 5
No reason for complaint.
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Kathrin W.
Rating: 4 out of 5
Last time, the shipping did not go so well. But I hope for the next time.
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Verifizierter Käufer
Rating: 4 out of 5
Everything was great. But in terms of packaging, a lot could be saved, as the package and the paper inside were far too large for the small bandage material. It could be sent in a more fitting way.
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Verifizierter Käufer
Rating: 1 out of 5
Delivery took 14 days. 2-3 days delivery time was indicated. When inquiring about where the shipment was, you are only reassured with 'shipped'. That was the last time I ordered there.
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Response from Deutschland Inkontinenz
Good day, we are sorry to hear that you are not satisfied with our services. We have taken note of your message and taken measures to ensure this does not happen again. Please excuse the inconvenience. Best regards, Your Team Germany Incontinence
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