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V
Rating: 4 out of 5
Minimal ordering effort, maximum product quality and shipping process.
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Customer reviews of Deutschland Inkontinenz
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 360 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
Fast delivery.
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V
Rating: 4 out of 5
Quality, price, shipping recommended
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V
Rating: 2 out of 5
The delivery was fast, but the delivered device did not work. Several calls to customer service until someone was reached. Service staff could not speak German or English. Had to call several times until someone with German skills was reached. Information: Problem will be forwarded. 4 days later notification that a return label will be issued. Until today (another 2 days have passed) no return label received. No response to emails. I am fed up with incontinence from Germany. I cannot recommend it further.
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Response from Deutschland Inkontinenz
Good day, we apologize for this inconvenience. When you called us for the first time, our German-speaking employee was unfortunately not available. However, you were able to reach her later. As for the defective goods, we have contacted our manufacturer to refund you for the product. We were waiting for a response from the manufacturer to send you a return label. Apparently, the problem is now resolved. Best regards,
V
Rating: 4 out of 5
I ordered goods from this provider for the first time and I am very satisfied with the processing. Everything was consistent and was delivered quickly. Therefore, I am very satisfied.
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V
Rating: 1 out of 5
We have not yet received our shipment!!!!!!
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Response from Deutschland Inkontinenz
Good day, your package was shipped the day after your order and delivered to the pickup shop you selected. The package remained there for 12 days without being picked up. After this 12-day period, the package was returned to us. Best regards,
V
Rating: 4 out of 5
Fast shipping
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V
Rating: 4 out of 5
Clear, however the goods were not completely available.
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V
Rating: 4 out of 5
Clear website. Fast uncomplicated service. Goods as described.
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V
Rating: 4 out of 5
The goods fully correspond to the description, inexpensive. Phone contact did not work, there was no response to the email for several days, but then the information was ok. The time between ordering and delivery was a bit long.
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V
Rating: 4 out of 5
Prompt delivery, optimal price-performance ratio
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V
Rating: 1 out of 5
The delivery was quick, but I have not received a response to my request for a return to this day. I actually find it very unfortunate when you leave so much money there.
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Response from Deutschland Inkontinenz
Good day, Thank you for your message. Your request has been processed by our service. The unwanted products can, as discussed via email, of course be returned to us. In fact, this is at your expense since, as already explained, no error was made by our employees. Best regards,
V
Rating: 4 out of 5
I only learned about these options by chance when I was on a website that neither belongs to *** nor to the homepage of my care service ***. After researching in connection with the increase to care level 4, I first found the reference on a free consulting website for relatives. Unfortunately, the care service did not advise me either. Therefore, I could not take advantage of the options for several years. Please link better. Therefore, 1 point deduction (indirectly for you). I could have saved a lot of money for myself and my mother, as we bought everything privately.
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V
Rating: 4 out of 5
Phone consultation optimal.
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V
Rating: 4 out of 5
Very fast delivery.
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V
Rating: 1 out of 5
They do not answer the phone and do not respond to emails. Poor customer service.
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Response from Deutschland Inkontinenz
Good day, thank you for your review. It can happen that our customer service is busy on the phone or unavailable. An email is therefore the better solution. I note that your email was answered within 24 working hours, which is very reasonable. Best regards,
V
Rating: 2 out of 5
There was a partial delivery, which was not clearly indicated on the delivery note. It was also not clear when the missing item would be delivered. After inquiries, the item was immediately shipped again without further information on why it was not delivered earlier. At least you can track the status in your account. But also the past and not the timeline of an order (when is what planned).
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Response from Deutschland Inkontinenz
Good day, thank you for your review. Indeed, your order was only partially shipped because we did not have everything in stock, the rest was sent to you as quickly as possible. Regarding the difficulty in getting information, we will try to improve our service. In these cases, a consultant is available to you via email or phone. Best regards,
V
Rating: 4 out of 5
All
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V
Rating: 1 out of 5
I will never buy anything from this company again and I advise everyone against it. Very poor service. The delivery was fine, but the delivered "odor-absorbing 41-liter diaper bin Janibell Akord" was not suitable for my mother's incontinence products. The whole bathroom smelled extremely bad. I wanted to return the bin and wrote an email. The response from the supervisor only came after a week upon further inquiry. The return was denied and no other solution was offered.
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Response from Deutschland Inkontinenz
Good day and thank you for your review, we are sorry that the ordered product could not meet your expectations. So far, the odor-absorbing 41-liter diaper bin has always received very good ratings. Best regards
V
Rating: 4 out of 5
very good
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