The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
Delivery took a very long time. Additionally, the website is very slow; perhaps you should invest in better servers.
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Response from Deutschland Inkontinenz
Good day, We apologize for the delayed delivery of your order. Your order was shipped within 24 hours. Unfortunately, the delivery was slightly delayed. We have initiated an investigation with the delivery service to avoid these problems in the future. Best regards,
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Verifizierter Käufer
Rating: 5 out of 5
Super service, fast delivery, highly recommended.
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Verifizierter Käufer
Rating: 5 out of 5
Unlike a German shipping service for incontinence products, the preferred products are always available here, and the order is not executed with an unsuitable substitute product that would have to be returned at a cost. Subsequent orders are very easy and quick to place.
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Verifizierter Käufer
Rating: 5 out of 5
Great product selection at good prices and fast delivery.
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Verifizierter Käufer
Rating: 5 out of 5
All is good. Great service. I will recommend this company!
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Verifizierter Käufer
Rating: 5 out of 5
Everything is great!!!
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Verifizierter Käufer
Rating: 5 out of 5
Libero comfort 4
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Verifizierter Käufer
Rating: 5 out of 5
We are very satisfied with your cost-effective goods, the ordering and delivery service.
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Verifizierter Käufer
Rating: 5 out of 5
Everything is great!
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Verifizierter Käufer
Rating: 1 out of 5
The delivery took much longer than indicated. My first inquiry was answered late. However, without indicating an expected delivery. My second inquiry went unanswered until the goods were eventually delivered.
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Response from Deutschland Inkontinenz
Good day, Please excuse these inconveniences. We have forwarded the information to the appropriate service so that the problem does not recur. Best regards,
V
Verifizierter Käufer
Rating: 5 out of 5
Fast and complete delivery, good prices
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Verifizierter Käufer
Rating: 5 out of 5
Fast delivery, good quality
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Verifizierter Käufer
Rating: 5 out of 5
Price-performance ratio top. Overall process of ordering and quality top. Recommended. Thank you.
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Verifizierter Käufer
Rating: 5 out of 5
Great service and delivery, too bad that the 24/7 plastic backed diapers were sold out.
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Verifizierter Käufer
Rating: 5 out of 5
Quick response - solid package
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Verifizierter Käufer
Rating: 1 out of 5
Goods ordered on 03.11 and only received on 11.11. And this despite advertising a 48-hour home delivery. Therefore, shipping took far too long.
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Response from Deutschland Inkontinenz
Good day, We sincerely apologize for the inconvenience that occurred with your delivery. Your package was shipped on the first working day after your order. Unfortunately, there were delays with the delivery service afterwards. We will initiate an investigation with the delivery service to ensure that such problems do not occur again. Best regards,
V
Verifizierter Käufer
Rating: 5 out of 5
Your service is really very good, reliable and punctual. Unfortunately, the product itself has become very defective. The moisture-absorbing fleece tears under the slightest load and clumps under the patient, which is very painful for them. Even with utmost caution, it is very difficult to slide the pad under the person being cared for (bedridden without mobility).
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Verifizierter Käufer
Rating: 5 out of 5
Prompt, fast delivery
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Verifizierter Käufer
Rating: 5 out of 5
Very good quality, fast delivery and great prices. Fit is also suitable for a hip circumference of up to 92cm.
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Rating: 5 out of 5
None
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Verifizierter Käufer
Rating: 5 out of 5
Great, but need this survey in English
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Verifizierter Käufer
Rating: 5 out of 5
Good quality, fast delivery
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Rating: 5 out of 5
fast and reliable delivery - I am very satisfied
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Verifizierter Käufer
Rating: 5 out of 5
Top service and clear in the order. Diapers were delivered perfectly packaged. Finally, I found someone who offers Tena Pants in XXS. I couldn't find them anywhere else. These pants fit like a glove and nothing leaks out. I ordered them for my 9-year-old daughter.
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V
Verifizierter Käufer
Rating: 1 out of 5
Very unprofessional, I still have not received my order that I placed 6 weeks ago (unfortunately I chose prepayment and transferred the money). Very poor customer service, emails are not answered and they are not reachable by phone. After 4 weeks I received an email that the goods were shipped, unfortunately without a tracking number and thus not traceable!!!! I can only advise => STAY AWAY FROM THIS SELLER
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Response from Deutschland Inkontinenz
Good day, We are very sorry that you had a bad experience with our service, customer satisfaction is our top priority. We will certainly take your comments into account. Indeed, the delivery service delivered your order late, however, our customer service was available for you and always answered your emails within 24 hours. Best regards,
V
Verifizierter Käufer
Rating: 5 out of 5
Always excellent
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Verifizierter Käufer
Rating: 2 out of 5
The product itself is okay, but the return process is unacceptable. ***€ for returns to Belgium is customer unfriendly. If not free returns, then at least not particularly expensive abroad.
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Response from Deutschland Inkontinenz
Good day, Thank you for your feedback. Unfortunately, the rates depend on which shipping company you choose to return the packages to us. Best regards,
V
Verifizierter Käufer
Rating: 5 out of 5
*****
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Rating: 5 out of 5
Overall great experience! Helped me sort out my orders.
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Rating: 5 out of 5
Easy to order on the website, detailed description of the product and fast delivery
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Verifizierter Käufer
Rating: 5 out of 5
I have no problems! The service is fast and you get what you need!!
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Verifizierter Käufer
Rating: 5 out of 5
Very fast shipping, uncomplicated processing. The package was shipped neutrally.
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Verifizierter Käufer
Rating: 5 out of 5
After several orders, I am fully satisfied from ordering to delivery.
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Verifizierter Käufer
Rating: 1 out of 5
We have paid for home delivery but we did not receive our order at home, we had to pick it up at some service place. SAD!
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Response from Deutschland Inkontinenz
Dear, Thank you for your feedback. We are very sorry to hear about your problem with the carrier. We will be investigating with the carrier to find out the reasons for this problem and will get back to you. We apologise for this inconvenience, although it was beyond our control. Best regards,
V
Verifizierter Käufer
Rating: 5 out of 5
Postage is very quick with discreet packaging. The website is very easy to navigate.
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Verifizierter Käufer
Rating: 5 out of 5
I am also a loyal customer. Always fast delivery and the selection is very good. Prices are really affordable. A bulk discount would be desirable (when purchasing a larger quantity of a product). There is also the option of discreet packaging for a small additional fee! I can only recommend the shop.
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V
Verifizierter Käufer
Rating: 5 out of 5
Very good prices - fast discreet delivery - I am super satisfied - THANK YOU!
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Verifizierter Käufer
Rating: 5 out of 5
Very prompt service.
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Verifizierter Käufer
Rating: 5 out of 5
*****
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Verifizierter Käufer
Rating: 5 out of 5
Problem-free ordering process, prompt shipping and fair prices
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