The store consistently delivers fast, reliable service with quick, smooth order processing and prompt delivery, often in discreet packaging that protects privacy. Customers repeatedly highlight a strong selection of products at fair or affordable prices, with clear value for money and good deals on items used for hygiene and comfort. Service quality stands out with careful handling, timely arrival in perfect condition, courteous and helpful support, and a trustworthy shopping experience that keeps customers returning year after year.
we are sorry that you have been waiting so long for your order. We understand your dissatisfaction and apologize for this delay.
Best regards,
Germany-Incontinence
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Dominic N.
Rating: 3 out of 5
following a purchase from 27/07/2026
The delivery was not very accurate and informative. My order was shipped in two packages. However, this was not communicated and it was not recognizable through the tracking number. As a result, I had to drive to the pickup location twice.
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Wally S.
Rating: 3 out of 5
following a purchase from 03/06/2026
The receipt of my advance payment was booked too late. I couldn't get a clear picture from your homepage about it. I didn't find a hotline. The shipment of protective pants was delayed as a result. The result was unnecessary worry and a delayed delivery.
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Frank B.
Rating: 1 out of 5
following a purchase from 22/04/2026
The process/purchase was quick, uncomplicated and also cost-effective with you. All in all very good.
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Response from Deutschland Inkontinenz
Hello Frank,
Thank you very much for your great feedback! Since you were very satisfied with the purchase, we suspect that the 1-star rating was a mistake. Nevertheless, we are very pleased with your kind words and wish you all the best!
Best regards,
Germany Incontinence
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Sabine G.
Rating: 1 out of 5
following a purchase from 23/04/2026
incomplete
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Response from Deutschland Inkontinenz
Hello Sabine,
We are sorry that your order is incomplete. Please do not hesitate to contact our customer service via email, we will find a solution for you as soon as possible.
Best regards,
Germany Incontinence
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Christine W.
Rating: 1 out of 5
following a purchase from 18/04/2026
Delivery times are unacceptable, there is no way to obtain information by phone
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Response from Deutschland Inkontinenz
Good day, Ms. Willmann,
We regret the delivery delays that have occurred as well as the difficulties in reaching us by phone. We fully understand your dissatisfaction and are currently working to improve our service to better meet the needs of our customers.
Please do not hesitate to contact us via the contact form, providing your order number, so that we can review your case and quickly offer you a solution.
Best regards,
Germany Incontinence
H
Holger W.
Rating: 1 out of 5
following a purchase from 13/03/2026
The promised delivery date was not met. Only after an email request was the order processed.
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Response from Deutschland Inkontinenz
Dear Mr. Wilke,
thank you very much for your feedback. We are very sorry that the promised delivery date was not met and that your order was only processed after your email.
This does not meet our standards of service and reliability. We take your feedback very seriously and will review the process internally to avoid such delays in the future.
We sincerely apologize for the inconvenience caused.
Best regards
Germany Incontinence
B
Bernd W.
Rating: 3 out of 5
following a purchase from 14/02/2026
Prices okay. Fast delivery
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Andreas J.
Rating: 3 out of 5
following a purchase from 11/02/2026
The delivery was quick and uncomplicated, BUT since all products were too large, a return process is necessary. Unfortunately, the seller "Germany Incontinence" does not respond at all despite multiple attempts to contact. I have now involved PayPal's dispute resolution. OVERALL - VERY SAD !!!
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Olaf S.
Rating: 1 out of 5
following a purchase from 05/01/2026
I ordered and also paid for a neutral shipment. The box had several large, clear stickers of the original contents. This does not match my idea of a neutral shipment. Especially one that you pay extra for!
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Response from Deutschland Inkontinenz
Good day,
We regret your dissatisfaction, which we completely understand.
Could you please send us a photo of the box you received via email to the following address: [email protected]? If we find a logistical error, we can offer you compensation.
We will do everything we can to ensure that such a situation does not happen again in the future.
We apologize for the inconvenience, even though it is beyond our control.
Best regards,
Germany Incontinence
H
Hanns-Friedbert L.
Rating: 1 out of 5
following a purchase from 30/11/2025
delivery time excessively long, school grade "6", never buy there again
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Response from Deutschland Inkontinenz
Good day,
Thank you for your feedback, but we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your order. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
However, we will do everything we can to ensure that such a situation does not occur again in the future.
We would like to point out that when placing a new order, you have the option to choose a different transport service provider.
We apologize for the inconveniences that have arisen independently of our will.
Best regards,
Germany Incontinence
I
Ingo Z.
Rating: 3 out of 5
following a purchase from 13/11/2025
E-mails are not answered! Free offers via code are blocked.
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Klaus E.
Rating: 3 out of 5
following a purchase from 13/10/2025
It would have all fit in one package. Instead, two packages were sent and so to speak a lot of packaging waste was disposed of. But I am not your trash can.
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Jürgen D.
Rating: 3 out of 5
following a purchase from 09/10/2025
10 days passed between order and delivery!
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Martina S.
Rating: 1 out of 5
following a purchase from 06/10/2025
The shipment was delivered with a very long delay.
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Response from Deutschland Inkontinenz
Good day,
we regret your dissatisfaction, which we can fully understand.
Your complaint will be forwarded to the carrier responsible for the delivery of your package, in the hope that such a situation does not occur again in the future. Unfortunately, we have no influence over the deliveries themselves, as it is an independent delivery service.
We would like to point out that you have the option to choose another transport service provider in the future, should you wish to do so.
We apologize for the inconveniences, which are however beyond our control.
Best regards,
Germany Incontinence.
I
Inge K.
Rating: 3 out of 5
following a purchase from 05/09/2025
Order went well, I was disturbed by the expected delivery date of 11.09.2025, max. delivery date 12.09.2025, delivered on 19.09.2025, otherwise very satisfied
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Heike Karina H.
Rating: 3 out of 5
following a purchase from 10/09/2025
The delivery took way too long
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Reinwald M.
Rating: 3 out of 5
following a purchase from 26/08/2025
Very long delivery time. Almost two weeks is simply too much.
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Bernd U.
Rating: 1 out of 5
following a purchase from 08/08/2025
Yesterday you pay for the goods in advance, but receive nothing. There is no response to several follow-up emails. So far, no goods, no response, and no money back.
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Response from Deutschland Inkontinenz
Good day,
We apologize for the delay in the delivery of your package by the carrier.
According to the information, your package was delivered on 27.08.
We apologize for the inconvenience, which is unfortunately beyond our control.
Best regards,
Germany Incontinence
M
Matthias R.
Rating: 3 out of 5
following a purchase from 04/08/2025
The shipping takes a very long time. Although the package leaves your house quickly, the shipping route takes longer than expected. About 1 week. Additionally, the tracking does not provide updates after about 1-2 days, leading to concerns that the package has been lost.
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Rolf B.
Rating: 1 out of 5
following a purchase from 31/07/2025
Only one of four packages has arrived. I'm waiting!!!!!
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Response from Deutschland Inkontinenz
Good day,
Thank you for your order. The second part of your order is currently still being delivered by the shipping company. If you do not receive it within two working days, please contact the following email address: [email protected].
Thank you for your understanding and have a nice day.
Best regards,
Germany Incontinence.
J
Jochen S.
Rating: 1 out of 5
following a purchase from 31/07/2025
Unsolicited review request via third party
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Response from Deutschland Inkontinenz
Good day,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and assortments so that you can find the product that is right for you. We invite you to test these and share your feedback with us.
Best regards,
Germany Incontinence.
R
Renate W.
Rating: 1 out of 5
following a purchase from 21/07/2025
The templates create the impression that the material composition has changed for some time. In my feeling, they have become harder and press in the sensitive intimate area; moreover, the absorbency seems to have decreased.
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Response from Deutschland Inkontinenz
Good day,
Thank you for your feedback, but we regret that you are dissatisfied with the quality of the products you ordered.
Indeed, some brands have recently changed the technology of their products. Your feedback will be forwarded to the manufacturer.
We offer a wide selection of brands and product lines so that you can find the product that suits you best. We invite you to test these and share your feedback with us.
Best regards,
Germany Incontinence.
I
Ingo F.
Rating: 1 out of 5
following a purchase from 14/07/2025
Order not received yet
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Response from Deutschland Inkontinenz
Good day,
We are sorry that you have not yet received your package. After reviewing the situation, it seems that the carrier has lost your package. Therefore, we will resend it to you as soon as possible.
We apologize for the inconvenience, which is unfortunately beyond our control.
Sincerely,
Germany Incontinence.
C
Constanze L.
Rating: 1 out of 5
following a purchase from 13/07/2025
I was not satisfied at all, I canceled the order twice. Once shortly after the order. Once 2 days later, but there was simply no feedback, but the order came, which I did not want. Now I have the order and my money is gone and I don't need the order. Best regards, Constanze Lichtner
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Response from Deutschland Inkontinenz
Good day,
In your email to us, you state that you sent a message via PayPal, but we do not have access to these messages as they are not addressed to us.
If you wish to cancel your order, you must inform us as soon as possible by email. When you sent us an email, your order had already been shipped.
If you wish, you can return your order to us at any time. Once we have received it, we will refund you the purchase price.
We apologize for the inconvenience, which is however beyond our control.
Best regards,
Germany Incontinence.
M
Michael N.
Rating: 3 out of 5
following a purchase from 05/07/2025
The shipping was fast, but the delivery arrived with a week's delay. I at least do not hoard incontinence materials at home, but order as needed. If the promised delivery date is not met, that is bad. Although the problem was certainly with the transport service provider. In the end, it was still my problem.
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Response from Deutschland Inkontinenz
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
R
Renate L.
Rating: 3 out of 5
following a purchase from 17/06/2025
Ordering process went smoothly, goods as ordered, but I had to wait 10 days until I received the goods. Therefore, no full rating. Next time I need to consider the delivery time.
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Moonika P.
Rating: 1 out of 5
following a purchase from 18/06/2025
Delivery took 2! weeks! Such delivery times should be clearly indicated by a business.
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Response from Deutschland Inkontinenz
Good day,
we thank you for your feedback, but we regret your dissatisfaction, which we completely understand.
Due to a high number of orders, there have been some delays for which we apologize.
We are doing everything we can to ensure that such inconveniences do not occur in the future.
Best regards,
Germany Incontinence.
K
Katrin B.
Rating: 1 out of 5
following a purchase from 03/06/2025
I have only received 1 out of 7 ordered packages so far. Unfortunately, no feedback on my email either.
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Response from Deutschland Inkontinenz
Good day,
We are very sorry that your order has been delayed. It seems that the carrier had some issues with the delivery of your order.
If you have not yet received a delivery, could you please complain via email to [email protected].
On June 17, we responded to your last email from June 16.
We apologize for the inconveniences that have arisen for us, although they were beyond our control.
Best regards,
Germany Incontinence.
K
Kathrin W.
Rating: 3 out of 5
following a purchase from 27/05/2025
I have not yet received my complete already paid delivery despite the delivery note.
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Peter K. H.
Rating: 1 out of 5
following a purchase from 18/05/2025
The order has not arrived by today!
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Response from Deutschland Inkontinenz
Good day!
We are sorry to hear about your dissatisfaction, which we can understand very well. We are still in contact with the transport company to locate your package. As soon as we receive a final answer, we will get back to you.
If your package is reported lost or returned to us, we will arrange a refund for your order.
We apologize for the inconvenience caused, although it is beyond our control.
Best regards,
Germany Incontinence.
G
Gabriele M.
Rating: 3 out of 5
following a purchase from 16/05/2025
The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.
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Marion G.
Rating: 1 out of 5
following a purchase from 06/05/2025
Zero stars: Ordered 10 days ago and still no delivery, although it has been announced 3 times - completely unacceptable.
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Response from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction.
It seems that the carrier had problems delivering your package, which was eventually returned to us. This situation is of course beyond our control.
We have therefore processed a refund for your order, as you requested from us.
Best regards,
Germany Incontinence.
K
Katrin K.
Rating: 1 out of 5
following a purchase from 15/04/2025
Caution: Returns of clothing items also seem to be very difficult. I ordered a piece of clothing that unfortunately does not correspond to the function described on the homepage. My request for a return label is being ignored. Instead, it is only pointed out that only unopened packages can be returned. However, the product was never hygienically packaged. For the visual inspection of the product, it was necessary to take the product out of the plastic bag. I am curious whether my renewed request for a return label will now be met or if it will continue to be ignored. I would advise against purchasing from this retailer.
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Response from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction.
As announced in the email, we have processed a refund for your order.
Best regards,
Germany Incontinence.
M
Michael M.
Rating: 1 out of 5
following a purchase from 11/04/2025
No neutral packaging. Was delivered to the neighbor.
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Response from Deutschland Inkontinenz
Good day,
We are sorry to hear about your dissatisfaction.
Regarding the neutral packaging, you did not check the box in your order that stated you wanted neutral packaging.
As for the delivery, a complaint has been filed with the carrier to prevent such situations from occurring in the future.
We apologize for the inconvenience caused, although it is outside of our control.
Best regards,
Germany Incontinence.
M
Michael H.
Rating: 1 out of 5
following a purchase from 08/01/2025
I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage (Attachment 1). However, I received the item shown in Attachment 2. This is not just a different packaging; it is a different product with significantly lower quality. Attachment 1: I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage – in blue packaging. However, I received an item in gray packaging, which is also labeled as level 3. This is not just a different packaging; it is a different product with significantly lower quality.
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Horst G.
Rating: 3 out of 5
following a purchase from 30/03/2025
So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?
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Heike S.
Rating: 1 out of 5
following a purchase from 09/03/2025
Fast delivery, well packaged. Very satisfied.
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Dilek K.
Rating: 3 out of 5
Fallen small, too bad
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Response from Deutschland Inkontinenz
Good day, thank you for your feedback and your rating. Our entire team is doing its best to improve the quality of our services. Thank you for your understanding. Best regards, Germany Incontinence
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Gisela G.
Rating: 3 out of 5
Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.
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