Customer reviews of Deutschland Inkontinenz

Very long delivery time. Almost two weeks is simply too much.

Yesterday you pay for the goods in advance, but receive nothing. There is no response to several follow-up emails. So far, no goods, no response, and no money back.

The shipping takes a very long time. Although the package leaves your house quickly, the shipping route takes longer than expected. About 1 week. Additionally, the tracking does not provide updates after about 1-2 days, leading to concerns that the package has been lost.

Only one of four packages has arrived. I'm waiting!!!!!

Unsolicited review request via third party

The templates create the impression that the material composition has changed for some time. In my feeling, they have become harder and press in the sensitive intimate area; moreover, the absorbency seems to have decreased.

Order not received yet

I was not satisfied at all, I canceled the order twice. Once shortly after the order. Once 2 days later, but there was simply no feedback, but the order came, which I did not want. Now I have the order and my money is gone and I don't need the order. Best regards, Constanze Lichtner

The shipping was fast, but the delivery arrived with a week's delay. I at least do not hoard incontinence materials at home, but order as needed. If the promised delivery date is not met, that is bad. Although the problem was certainly with the transport service provider. In the end, it was still my problem.

Ordering process went smoothly, goods as ordered, but I had to wait 10 days until I received the goods. Therefore, no full rating. Next time I need to consider the delivery time.

Delivery took 2! weeks! Such delivery times should be clearly indicated by a business.

I have only received 1 out of 7 ordered packages so far. Unfortunately, no feedback on my email either.

I have not yet received my complete already paid delivery despite the delivery note.

The order has not arrived by today!

The delivery with UPS was announced to take over 4 days, but it has been postponed repeatedly. This is unpleasant for someone who is waiting for this specific delivery.

Zero stars: Ordered 10 days ago and still no delivery, although it has been announced 3 times - completely unacceptable.

I won't comment on that.

Everything is fine, except for the long wait for the package to arrive. But that's probably due to the delivery service!

Took a long time to get delivered. I almost ran out of diapers while waiting for them.

Caution: Returns of clothing items also seem to be very difficult. I ordered a piece of clothing that unfortunately does not correspond to the function described on the homepage. My request for a return label is being ignored. Instead, it is only pointed out that only unopened packages can be returned. However, the product was never hygienically packaged. For the visual inspection of the product, it was necessary to take the product out of the plastic bag. I am curious whether my renewed request for a return label will now be met or if it will continue to be ignored. I would advise against purchasing from this retailer.

Everything went perfectly, however the delivery time is a bit too long when you rely on these products.

No neutral packaging. Was delivered to the neighbor.

Good and affordable products, somewhat long delivery time. If you order in time, no problem.

This was not my first order with Germany Incontinence. So far, everything has actually gone smoothly, from ordering to delivery. However, with the order placed just before Christmas, there was a problem for the first time. The reason why the ordered goods did not arrive at the buyer within about 4-8 days or were not delivered has not been clarified for us to this day. Since I complained multiple times to Germany Incontinence as well as to the delivery service, the shipment was eventually delivered to us, the recipient, in mid-January. The reason for the problem and who was to blame could not be clarified by Germany Incontinence either. Ultimately, even after alleged investigations, the error could not be clarified to us, but the ordered goods were eventually delivered.

I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage (Attachment 1). However, I received the item shown in Attachment 2. This is not just a different packaging; it is a different product with significantly lower quality. Attachment 1: I ordered several packages of Tena Men Level 3 item no. 750830 from you. This is the item as shown on your homepage – in blue packaging. However, I received an item in gray packaging, which is also labeled as level 3. This is not just a different packaging; it is a different product with significantly lower quality.

Everything went well. Fast shipping. Would gladly do it again.

So far, only one package with 6 packs of diapers has arrived. Why haven't the others come?

Fast delivery, well packaged. Very satisfied.

Reliable and good service

Somewhat long delivery time

Everything basically worked out. Could have been a bit faster.

Fallen small, too bad

So far everything is fine, only the delivery time is too long!!!!

Huge packaging with about 6m of paper for 3 packs of Tena Lady. Box was torn, photos were sent, no reaction. Customer service??? Just a shame, once the box packaging was considered and the complaint was acknowledged. I didn't want to deal with waste disposal. Annoying.

Fast processing and delivery, good price, online dialogue could be better translated, product range is expandable.

Everything is okay except for the communication regarding shipping and delivery punctuality...

I paid extra for DHL delivery and it was delayed by another delivery service.

I still haven't received my package.

quick processing and shipping

this time the order went smoothly.